Really pleased with my oak logs order. Just a few days after ordering the pallet arrived and the driver delivered everything to my garage. Quality of the wood is excellent and I was kept up to date wi... Näytä lisää
Yritys on vastannut
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Firewood Direct is a great company. We've ordered from other companies which were much more expensive! Firewood Direct is much cheaper but the quality of the timber is much better. The timber is extr... Näytä lisää
Yritys on vastannut
Logs are of good heavy weight and seem to be of good quality. We were not advised beforehand of delivery date. Got a few minutes notice, so I wasn't home. Pallets had to stay outside the garage making... Näytä lisää
Yritys on vastannut
The delivery driver went out of his way to make the delivery as easy as possible for us. We live on a narrow road and yet he managed to get the truck into our driveway which is a lot harder than it so... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Firewood Direct is Ireland’s dedicated supplier of premium kiln-dried firewood, delivering high-quality hardwood logs directly to homes and businesses nationwide. We focus on providing clean-burning, efficient, and reliable firewood that customers can depend on. Every product we offer is properly dried (<15% moisture), sustainably sourced, and carefully prepared to ensure excellent performance in fireplaces, stoves, fire pits, and wood-burning appliances. Our mission is simple: make premium firewood accessible, consistent, and hassle-free. We offer easy online ordering and nationwide delivery, while being committed to a smooth experience from start to finish. We take quality seriously - each batch of firewood is processed to achieve ideal moisture levels, giving you hotter, cleaner, and longer-lasting burns with minimal smoke and ash. At Firewood Direct, customer satisfaction is at the core of our business. We believe in clear communication, honest service, and dependable delivery. Whether you’re heating your home daily, keeping a holiday cottage warm, or enjoying occasional fires with friends and family, we provide a product you can trust. We continue to grow thanks to our loyal customers and their feedback. Your reviews help us improve, innovate, and maintain the highest standards in Ireland’s firewood market. Firewood Direct - premium heat, delivered to your door.
Yhteystiedot
4,8
Erinomainen
110 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Firewood Direct
Thanks a million Rebecca, delighted the delivery landed quickly for you. Enjoy the fires and give us a shout when you need the next crate.
Have not burnt timber yet but delivery…
Have not burnt timber yet but delivery was great
Very helpful driver
31. elokuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks a million John, great to hear the driver looked after you. Hope the timber does the same once you get the first fire lit.
Vastaus yritykseltä Firewood Direct
Thanks Francis, easy and quick is exactly what we're aiming for. Enjoy the fires and we'll see you for the next crate.
Vastaus yritykseltä Firewood Direct
Thanks a million Ewan, delighted to hear it. Great to know the logs are doing the job for you. Enjoy the fires and give us a shout any time you need a top up.
Vastaus yritykseltä Firewood Direct
Thanks Andrei, really glad the batch landed well for you. We put a lot into keeping the quality consistent load after load, so it's great to hear it showed. Any time you need the next one, just give us a shout.
Good price good website ordering good…
Good price good website ordering good delivery. Well done to all involved.
27. elokuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks a million Ian, that's great to hear. We work hard to keep the whole thing simple from the first click to the pallet landing at your door, so it means a lot when it all clicks into place. Enjoy the logs and give us a shout when you're running low.
Effecent had to ring after 2weeks to…
Effecent had to ring after 2weeks to get it delivered also a lot of the blocks of timber were huge you would want a furnace to fit them in staff very plesent and efficient
20. elokuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks for the 4 stars Eileen, and for taking the time to write it. You're right, your order got caught up in a mix up on our side and it should never have taken your phone call to get it moving. Sorry about that. We've had a look at how it slipped through so it doesn't happen to anyone else.
Noted on the bigger blocks too, that's useful feedback for us on the sizing. Good to hear the team were sound to deal with, and thanks again for sticking with us.
I've received fantastic customer…
I've received fantastic customer service from Firewood Direct. I dealt with Kornel who was very curtious and dealt with all my info gathering questions very professionally. Both my deliveries were on schedule, I received telephone calls from Kornel and the courier driver to inform me of delivery progress.
What more could you ask for ? Thanks to all the team.
Gerard Coughlan, Dublin.
31. elokuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks a million for the review, Gerard. It was a pleasure dealing with you from the first enquiry right through to both deliveries. Enjoy the fires and give us a shout any time you need a top up.
Firewood Direct
early delivery impressive
20. elokuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Kilian! We always try to get it out fast. Appreciate the review!
Marked down to 4 star for lack of notice
Logs are of good heavy weight and seem to be of good quality. We were not advised beforehand of delivery date. Got a few minutes notice, so I wasn't home. Pallets had to stay outside the garage making stacking inside more difficult. Outside pallet measurements are a bit of a swizz - common to all suppliers. Inside measurements gave 17% less volume. That's a lot.
13. elokuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks a million John, delighted the logs are hitting the mark. Good heavy weight is exactly what you want, so that's the main thing.
The notice on delivery wasn't good enough, that's on us and we're raising it so it doesn't happen again. You should have had proper warning ahead of the drop so you could be there and get them where you wanted them. Sorry for the hassle, and for the awkward stacking job it left you with.
Fair point on the pallet sizes too. They're the external ones because that's what the haulier and yourself need for access, so the inside always comes in under once you take off the base and the sides. Same story across the board as you say, and the weight is the figure that matters at our end. Every crate is checked before it leaves us.
Thanks again for the honest feedback, it's genuinely useful. Enjoy the fires.
Really helpful delivery driver
The delivery driver went out of his way to make the delivery as easy as possible for us. We live on a narrow road and yet he managed to get the truck into our driveway which is a lot harder than it sounds. Then he assisted my partner in delivering the palate directly inside the garage toward needed to go.
8. elokuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Kev! Great to hear the driver went the extra mile getting the truck in and the pallet placed right. We'll pass that on. Appreciate the detailed review
Good customer service
Great place to buy your firewood, good quality, quick delivery and great customer service, thanks!
9. elokuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Miguel! Glad the quality, delivery, and service all hit the mark. Appreciate the review!
Fast and very efficient service
Fast and very efficient service. Delievered 2 days after ordering online.
27. heinäkuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Grainne! Two days from order to delivery, that's what we aim for. Appreciate the review!
Vastaus yritykseltä Firewood Direct
Thanks Chris! Glad we delivered on the promise. Appreciate the review!
Vastaus yritykseltä Firewood Direct
Thanks Ann! Glad the service and delivery were on point. Appreciate the review!
Great delivery
Great delivery. Wood smells devine sweet and very dry. I bought the oak double pallet. Nice touch with 2 free bags of fire starting wood. N 2 free bags. Great wood
28. kesäkuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks! Glad the oak is hitting the mark. Nice to hear the kindling and bags were a welcome touch. Enjoy the fires!
Vastaus yritykseltä Firewood Direct
Thanks Richard! Glad the logs are performing well for you. Appreciate the review!
Excellent service —honest and…
Excellent service —honest and trustworthy people —highly recommended—john foley dungarvan
22. kesäkuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks John! Really appreciate those words. Glad we could look after you down in Dungarvan!
Vastaus yritykseltä Firewood Direct
Thanks Danny! Next day to the shed, can't beat that. Appreciate the review!
Great job smooth as you like service…
Great job smooth as you like service top class
19. kesäkuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Wayne! Glad it was smooth from start to finish. Appreciate the kind words!
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