Filterbuy Arvostelua 

I ordered 16x20x5 filters.
FIlterbuy delivered 16x22x5 filters.
Their error, I returned the useless filters.
They charged me $26.36 for the return.

Ordered in April 2024 for a new condo I am living in with unique filter sizes. Bought a pack of 4, shipped and when arrived all the wrong size. Told to donate them, which I went extremely out of the way to do, and I had to email a photo of the wrong filters to their customer service team. Then they sent me another pack of 4, this time only 3 were the correct size? The 4th filter was the wrong size, I contacted customer service and they again made me send a photo that one of them was the incorrect size and told me to donate the one I could not use. Told me a replacement was on the way, never came. Didn't think much of it because I had 3 to use before I needed to use the 4th. When I needed the 4th finally, contacted them that they never sent it and they hit me with "this is beyond our 90-day policy" there is nothing we can do at this point. Then they tried to sell me a subscription, who would subscribe when none of their orders have been correct thus far. Chat-bot and phone communication operated with an impolite tone, condescending when I did my part and they failed as a company to the right thing. The supervisors it was escalated to denied my request to fulfill the order correctly since it was outside of the 90 days. Won't be trusting them as a business due to this experience.

I did not read the sizing detail when I ordered my filters. I had ordered two 14x20x1 earlier this year .. I thought they were a bit loose when I installed them but didn't think much about it. When it came time to replace (Summer) I just picked up 2 more (3M) 14x20x1 at either Costco or Lowes. They fit nice and snug. Two weeks ago, I decided to buy from FilterBuy again and these were so small (yeah, I measured .. they were 13.5 x 19.5 x .75) there was a very visible gap between one of the filters and the return hole it was covering. I sent FilterBuy an email to complain. I was humbled of course when the support person stated "One thing to consider about air filters is that, generally, they are listed in their nominal size. It means it is rounded up to the nearest inch.
The actual size varies, thus, on our listing, we clearly state the actual size just below it." I admitted I was wrong for not reading and I will not attempt to rationalize anything here. I will make a statement however - I've lived in the same house for 25 years (several HVAC systems but same inlets and ductwork) - and I've NEVER had to care about filters not fitting IF I just purchased from Costco, Lowes, Home Depot, and once at a local grocery store. FilterBuy did nothing really wrong, and they were courteous but I will never buy from FilterBuy again.

Filterbuy initially sent the wrong MERV rating (13 when I ordered an 11). At first I thought, “Okay, that doesn’t make me too confident but at least they actually sent me a nicer product than I ordered.”

However, after going through several filters, I noticed many of them had gaps in the corners and weren’t completely closed. After reaching out to filterbuy, they stated that since this order was too old they couldn’t do nothing to return or replace these filters. This is a cheap company selling a poor quality product. Renee from customer service could do nothing to right this situation, and I will say you should carefully inspect all the filters upon arrival if you do care to give them your business. Personally, going forward I no longer trust them or their MERV ratings, and I’ll spring a little extra for 3M.

Great service! Exchanged my order even when it was my mistake.

Filterbuy shipped me the same order twice. They claim I used my current email and an email that I haven’t used in 8 years. When I asked them to cancel the order when I was charged on the same account twice they informed me there was only 1 order and one of the charges would fall off. To my surprise we received 2 orders of the same filters. Four years worth. I asked them to make it right. To take 1 back. They agreed to if I paid the shipping. I’m not going to pay for their mistake and will not do business with them again. Unfortunate since I’ve done business with them for years. I guess customer service is a thing of the past with them.

I was offered a 10% discount as a first time customer, the discount showed in my cart but when I completed the order, I was charged a different price. When I contacted customer service (3 times, both online chat and two calls), they did not make it right and broke promises to research and follow up. Not trustworthy. They simply don't care for customers - bait and switch on the price, promised follow up did not happen. Take your business elsewhere.

My FIRST and SECOND order (replacemnet), BOTH arrived DAMAGED! Contacted Filter Buy about the damages and provided proof! Requested a refund, was told that I would receive one and to be patient! Was EXTREMELY patient contacted my CU and they stated the merchant, FILTER BUY did not respond in a timely manner, hence the reason they denied my claim. I have been attempting to get this matter resolved for almost a year! DO NOT PURCHASE from them, customer service is HORRIBLE and products arrives dirty, smashed and unusable.

****UPDATE***** UPDATE*****UPDATE*****UPDATE*****
Savannah, with Filterbuy reached out to me, both via phone and email to rectify the situation. She DID, INDEED issue a refund and apology for the way the incident was handled. As a consumer, THAT means so much. It SHOWS the integrity of the company's values. As she assured me that NEW policies and procedures have been put in place, we will consider them again.

The size i ordered 25x16x5 that was the size I needed so filterbuy sent that exact size however there sizes are not what they sent ,on there filters yea it says 25x16x5 but the the 5inch was 4 1/4 so it didn't fit ,when I called them they said I needed a larger size lol so they don't know how to measure there own filters lol ,it's a scam scam scam so yea they sent me another filter the right size but for more money stay away from this company,label 5 inches and you tell me those aren't our correct dimensions lol in my book 5 inches is 5 inches save your bs for someone else lol

terrible experience, poor quality 2 inch longer, did not fit and I was told I bought wrong filter cause I did not check actual size of it, unbelievable, charged me for return shipping $15 unless I exchange it with supposedly correct one for $67! (original one cost $37)

We have a recurring order with Filterbuy. They sent 2 orders and charged us an additional $60.00. We requested a refund and a return label and they will only give us a partial refund. We cancelled our subscription and Will NEVER USE AGAIN.

Ordered 8 filters box was in good shape. Discovered later that all 8 were damaged. Company said they were after return date and would not replace

Now they claim order was 2 years old but in fact it was 6 months!

Ordered over $100 in filters. Didn't catch error in address. Used chat feature to try to update, then contacted a person who TOLD me to have the delivery refused. The security office in my building refused delivery and called to say they had done so. I got a call from a driver at RoadieXD not UPS who said he tried to deliver but was refused. I said, correct, please return to sender. Later I received a notice from UPS saying they were delivered with a picture that showed nothing but the box. No doorway, no window at Security at the building to which they were mistakenly addressed, nothing identifiable. A total phony. Filterbuy has told me tough luck. Which is doubly annoying, because I could have had the filters accepted and then shipped to me on my dime. But since THEIR REPRESENTATIVE told me to refuse them, I did. Now I'm out over $100 and am headed to hardware store for filters. So think twice about how this company treats its customers before hitting that button!

Update: Security office at my building provided video of delivery person being refused; photoing package; and then putting it back in his car. I sent it to Filterbuy and they agreed to refund. But management lost a customer. My building doesn’t log packages that are refused, so if one of the fellows in security hadn’t told me they have video and if he hadn’t taken a good bit of time to find the “delivery” I would have been out the money. You would think that a supervisor would offer to speak with security or take the gamble that I was most likely an honest person and would become a loyal customer by being treated as such.

To Filterbuy: 3193089

Have been using filterbuy for a couple years now. Today I replaced a filter the same size as I always order and it is noticeably shorter in height visually and when measured there is a 1/8” difference between the new and old style filter. The entire width of the filter has a gap at the top which allows air to bypass filter. I contacted filterbuy, sent picture and explained what’s going on. They wanted me to send measurements of the new filter. They sent email stating the measurements of the filter are what’s advertised. They don’t seem to understand that their filter doesn’t fit the filter grill they advertised it for. Been in HVAC for quite some time. Now they just keep playing dumb over email. Bummer, because I really liked the price and shipping.

I had filters coming to me on a subscription. I had extra so it took awhile before I opened my last box. Got MERV8 when I paid for MERV13. Was told I couldn’t get a refund since it was past 90 days and had to return for a replacement. Too much trouble so I just canceled my subscription. I also found many filters damaged in previous deliveries. Personally, I wouldn’t recommend this company, and it f you do, make sure you get what you pay for.

Ordered filters 08/09/2024 and was supposed to receive 08/13/2024. It is now 08/20/2024 and have not received my order. No help from Filter Buy. They told me to call FedEx. I had to call Discover and file a complaint to get a credit on my account. I will never buy from Filter Buy again.

filters came in the first shipment wrapped and clean. re ordered the same filters and they came unwrapped, with particles of who knows what all over them. i run a cannabis cultivation facility and cleanliness is our top priority. i order hundreds of filters a year. i expect them to be clean and wrapped at a minimum. one filter of the bunch seemed to have black mold spores growing on it......mixed right in the middle of all the other unwrapped filters....... this is not acceptable for a product in this industry.........

Sent me wrong size filter. They are not paying attention. They stole an old homebound person on oxygen money.

I’m in disbelief. I bought 2 simple 24 x24 filters.
Went to put the filter in and it didn’t fit. I immediately thought I ordered the wrong size so I looked at the old filter and it was 24x24 as well. It literally is One half inch shy both ways and will get sucked in the intake shaft right away. People need to be warned that this company is not paying attention.

Update, 26 July:

AVOID THIS COMPANY.
I finally got them to agree to providing a FedEx shipping label (at my cost, of course) but when I tried to ship their product back at the two locations near me, neither of them could either provide me with said shipping label or print one out for me. Looks like I’ll be eating the cost, for buying undersized filters since they haven’t responded to me since.

Original review:
I wouldn’t recommend purchasing filters from Filterbuy. I recently purchased filters based on the nominal size of my air return, and the filters were too small. I guess they’re trying to save money by selling smaller filters?

If I want to order a filter from them that actually fits my register, I’ll need to pay extra for a “custom filter” since the actual size of my register is about 3/8” larger than what they sold.

No thanks, I’ll just buy filters that fit my register by default.
Now I get to pay to ship back the intentionally undersized filters, and not get a full refund because I happened to put one in.

Confusing filter sizes is what will keep me away from Filterbuy.