Filterbuy Arvostelua 

We've been doing business with Filterbuy for a few years now and are very pleased with them as a vendor. The rare time the trucking company delivered damaged filters, Filterbuy made good on all damaged filters very quickly and sent replacements. They listened to any suggestions we had regarding packing filters more secure, and the last delivery was perfect! Tonya is amazing and always responds to each and every request we have on a timely basis. Would definitely recommend Filterbuy!

I ordered the wrong size filters due to size printed on old filters. I contacted the company and was helped by a lady named Stephanie who walked me through the steps needed to send filters back,and also order the right ones. She was so patient and helpful,a true GREAT representative for your company ... If I had a company,I would want 10 Stephanie's in customer service,she is top of the line. Please share this with her

I ordered 16x25x4 filters. Mind you every other brand of filters (3M, BestAir, Filtrete, Honeywell, even generics) of the same advertised dimensions fits perfectly. I bought a six pack when I installed my last other brand filter so I would have them ready when needed. They did arrive promptly. At the next change, I discovered that they were way too small. I emailed customer service and got a snotty, condescending email about how I should have checked the nominal size. A standard is a standard for a reason. This is a scam and I would warn buyers to BEWARE.

What a great company, great customer service, good product excellent price. We are so happy we found a company to work with like filterbuy for our furnace filter needs. Never have to look for good filters again because we found Filterbuy.

I have been charged twice but never received my filters. Now, when I attempt to log into the website to delete my card information, I receive an error 525 message.

Do not trust them. I received a damaged filter and they refused to accept return.

They are not the correct sizes!!! And they don’t take them back!! Big racket!!

I ordered the wrong size and the Customer Service Agent listed 4 reasons why I should NOT return the items I purchased. The agent made it seem very difficult to even return and said I would have to pay for shipping back, which is fine. Then, she said there is no guarantee they will even take it back, which is a weird thing to say. Her reply to me was "we offered you an exchange, but you declined, so it's on you." Wow, don't shop here.

SIZE DOES MATTER!!!
Purchased 4 filters (16x25x4 MERV 8 Pleated Air Filter) The actual size was smaller than the size listed on the filter. They were much to loose for a good fit. I call to get a refund and they were willing to refund If I paid the shipping of over $15. Since they are not making filters to the correct Size I think they should pay for a full refund plus shipping. Do not deal with this company. Not very good customer service. SIZE DOES MATTER!!!!!

Very bad customer service I call and chat with two different agents to see if anybody can work with me and they both refuse to collaborated saying that filterbuy doesn't do return or refunds of any kind. Today I received and email from them saying they are shipping an item I did not order, so I call immediately to see if they can refund or return the item since it hasnt left there warehouse the order says creating label with UPS and the lady says they dont do that that I was under there 6 month auto subscription program. I dont remember applying for this but maybe while I check out the last time I clicked something. Anyhow I told them the AC unit that uses that filter I no longer have since I had to get a new unit if they can work with me so I can return this one and buy the correct ones for the unit I now have and they still refund to help me. I was asking for a switch in products the sales representative still refused and said they dont do refund or return when I see other review here and when you log in the account there is a button for refund but they prefer to lose a client instead of working with one.

Beware of this company, very poor customer service and do not back up what they advertise. Ordered 20x25x4 MERV 8 Pleated Air Filters (4) when selecting the “finish checkout” it switched to 1 custom filter. When contacting Customer Service, they refused to allow the return when what was ordered was not what was shipped.

Because I realize Amazon takes a large share from companies that sell on it’s platform, I specifically took the extra time and effort to AVOID buying a FilterBuy filter on Amazon. Instead, I BOUGHT DIRECT so that FilterBuy could keep the money that Amazon would eat up. I did right by FilterBuy. Unfortunately, the filter (recommended on their website) didn’t quite fit. When I requested a return authorization, Kristine in “Customer Service” refused to cover the return shipping cost. What sense does that make? If I bought the same filter, for the same price on Amazon, I would NOT have to pay return shipping. I tried to explain how lopsided this “fair policy” was, but it simply didn’t matter, FilterBuy is unwilling to do right by customers who go out of their way to do right by them.

I had an issue that had nothing to do with filterbuy but with Fedex. Filterbuy stood up and took care of my issue. They went above and beyond. Excellent Company and Excellent product! Thank you Stephanie at Filter Buy!

I had an ultra-light system installed in my A/C and my air ducts cleaned and sanitized by two awesome teams on the same day. They showed up in a perfectly timed manner. Did both tasks perfectly. I highly recommend Filter Buy for A/C installation and the above tasks. It was a great experience.

I tried to return a filter that didn’t fit. After numerous emails and 3 trips to FedEx stores, I was unable to get a proper return label. FedEx kept saying, they could not print a label from what was sent to me, FilterBuy kept saying they sent me what was needed. Around and around in circles. Very frustrating!

Gus made my purchase so easy. I ordered the wrong size and he helped correct my mistake at no extra charge. I got awesome service buying quality filters for my home. Filterbuy is the best. If you doubt my review, please check on Google. I’m a regular reviewer that always tells the truth.

The worst company to buy from. There was no packing slip in the box so I had to pay for shipping, which was half the price of the filter filters. Do not purchase from this company. Buy from Amazon.

I ordered 3 16x25x5 filters with specs slightly UNDER those dimensions so it would fit in my furnace. They sent me 3 filters with specs OVER those dimensions instead. (Not all 16x25x5's are the same size.) Because I didn't notice they sent me filters that didn't match my order confirmation (or packing slip) until after the 90-day window, I am now stuck with 3 filters I can't use. They wouldn't even exchange them - after initially saying they would via chat. Zero stars for service. This was a great reminder for me to shop local. I tried to save $8 and am now out over $100.

undersized filters, not the industry standard sized as advertised. What a horrible experience, terrible customer service. Filters are cut 1/2" smaller then every other company I have bought this same size standard 24x14 filter from. Filters allow dust into the system since they do not fit snug into the opening. Supervisor at company refused mt request to let someone know about this issue. What a disappointment.

Your reply of of course leaves out some facts like the cost for you to send me the industry standard size filters was to be twice the cost of the filters I bought. So this offered exchange nonsense is just that. I had no real option but to send back at my cost a product that does not fit as it should. And despite your suggestion your website did at ordering time list the filter as a different size, maybe not bait and switch maybe just an update someone missed making. That was oddly made after being brought to your attention, hmm? All the same horrible way to treat a customer. Not what I expect from a US manufacturer.

December 26, 2024

I purchased two 16x20x4 furnace filters from Filterbuy.com four months ago, in July. The filters they sent turned out to measure 15-3/8x19-3/8x 3-5/8. Sufficiently undersize to be unusable in my Trane heat pump.

Filterbuy initially acknowledged that the order fell within their warranty period of 180 days.
After much back and forth establishing order numbers and filter sizes, Filterbuy suddenly reversed their warranty position saying the refund/return policy is only 90 days, and refuse to cover their faulty filters, either by replacement or refund.

I attempted to copy the entire email sequence with Filterbuy, but apparently Trust Pilot does not allow that.

I strongly recommend avoiding this company due to their absence of any ethical standard or acceptable business practice. There are many other company options.

Follows is additional information requested by Filterbuy.

Contrary to Filterbuy’s comment about a 90 day warranty period, they notified me by email the period was 180 days. See below,
That may be a requirement of eBay where my order was placed, and fulfilled by Filterbuy.
The eBay order number they request, and already have, is 13-11839-46830.

From: @filterbuy.com
Sent: Monday, December 23, 2024 1:49 PM
To: john@nieXXX
Subject: RE: New message on FilterBuy.com

Hi John,
Thank you for reaching out, and I sincerely apologize for the inconvenience you’ve experienced with your filters.
If you could kindly provide me with your eBay order number, I’d be happy to assist in processing an exchange for the correct size filters that you need.
Since the order is still within the 180-day period, we can address this promptly.

Renee
Customer Service Email/Chat Representative
FILTERBUY

In the first place there is no 90 days limit. This is just a fiction you make up.
A fiction that you believe somehow rescinds any obligation to the customer or to the quality of your product. Once again your responses clearly indicate what an ethically bankrupt your company is.
I hope people reading this will seriously consider buying elsewhere, as you will never be treated fairly here.