Filterbuy Arvostelua 

We ordered from this company a couple of times no issues. This year I order and they send me two order confirmations sent back to back and two orders came out of my checking account. I made one order.
I went back and forth with their customer service rep and my husband called them. They would NOT work to rectify this issue. Why would I order that many filters?? I didn’t manually select two orders. I filed with the BBB. They make lane excuses and blame me. I tried to cancel the order. They told me they would stop the shipment and didn’t. Then came the issue with fed ex.
All around bad bad bad crappy customer service. They type the emails making themselves look nice but they are not. I am on a very very limited income and had budgeted to have enough for ordering filters this year. I have a home improvement envelope that allows me to do this if I budget tightly.
I am disabled and don’t have room for error. Thanks to THEM not cooperating and canceling one order or even for paying shipping for me to laid up and take this stuff to fed ex to ship back- I am limited now on funds to get medication that I need. Because of their haughty attitude and greed for money for an order that clearly wasn’t meant to be for a SECOND order- box of 12 filters- I have to do without in areas that I shouldn’t need to.

Customer service sucks and this place sucks. I will never ever order from them again and should have read more reviews before we did.
They clearly have no people skills, concern for others, or any kind of understanding. They are out for their money no matter how it affects others.

Bought 14x20x4 MERV 13 filters. Received completely unusable filters. The pleats are sagging, unsupported, and smashed into the filter box. The filter material is optimistically MERV 5. It's so thin that the wire mesh behind it pokes through.

So Filter buy changed their filters without notifying customers. They are now blue and unlike the white ones that turn dark grey when they need to be changed-now they don't change color. So, the scam is to buy them sooner because you can't tell if they are dirty or not!!!

Last year was my first experience with this company I ordered 16x20x5, but they sent 16x22x5. I contacted customer service and they sent the very same filters again! After several emails, No satisfaction. I still have the wrong filters. I didn't even know I was getting a delivery this year; SAME wrong filters delivered! After several emails and photo's, I'll have to PAY $13.00 to get my refund!!! NOT a satisfied customer!!

They sell filters that say they are a certain size (20x20x4) for example but they send filters that are 19.25x19.25x3.25.

When I complained, they said to read the fine print on their website.

Ordered and when they arrived they did not fit. Was given the same song and dance another reviewer was, that it is my fault that I did not measure and that not making the filters to the correct size “is industry standard”
Be warned
1) Any returns require YOU THE CUSTOMER to pay shipping
2)They record all calls but never inform you of that
3)They are unable to take responsibility or blame for even the smallest thing they do wrong
NEVER BUY FROM THEM!
Pictures of cute puppies do not cover for fraud

I ordered 28x30x2 and received 28x30x1. Took me a week to get a refund for the price difference that i was charged. Customer service is a joke and so is this company!

All of the 12 furnace filters that I purchased were contaminated with what looked like oil. I actually had to peel them apart. The filters were plastic wrapped when I received them and there was no contamination on the outside, so they must have been shipped that way from the factory. I informed Filterbuy of the issue, but they were not very apologetic. They told me to throw them away and I was refunded. This is not a small issue. Who knows what type of toxins may have been circulated in my house if the filters were actually used. Filterbuy has lost my trust, and I will purchase my filters from a different manufacture in the future.

Order was placed for 8 filters on 1/15. Checked tracking # following week and said was held at Fedex facility. Chatted with Filterbuy about delay they said they would check and either get it released or send new shipment. They promised to let me know either way. After a couple of days no response. At end of week got notice Fedex delivering on 1/27. Package delivered with 2 filters and box half open. Looked at our doorbell camera and Fedex delivered it like that. Called Filterbuy immediately to report and was asked to send picture which I did, then asked to take picture of 2 remaining filters. I suggested that they refund me the whole order and give me the 2 filters for my troubles. After consulting with management was told by customer service to send the 2 filters back before any refund.They sent me a return label and told me to take to Fedex. Waited 2 weeks made 3 calls, got 25% of my order, took pictures and drove to Fedex. The least they could have done to satisfy an upset customer was give me two $7 filters. Will never buy from them again!!!

Inflexible to a fault. Upon delivery of my filters, 2 mistakes were made. (1) I waited maybe 3 weeks past 90 day return policy to open the box. (2) When opened I discovered wrong -size filters. To my knowledge replacement with correct sizes nor return of my money was ever considered. The 90 day return policy reigns supreme. However, customer service seemed nice.

I ordered filters on a Sunday and their website says it will ship in 24 hours and it also said I would get in on Tuesday. On weds I called to ask for the status of the order because the fedex tracking number they provided said that the label had been created but fedex did not have the package. This is on weds morning and the filters were supposed to be shipped in 24 hours and have arrived on Tuesday so a day after they were supposed to arrive fedex’s site still says the package hadn’t been delivered. I called filter but to ask if the package had been shipped and the person just kept telling me what the fedex site said. I asked her to confirm that the package had left their facility and I was told that she couldn’t find that information out and that she was sure the FedEx site would update at some point today. They couldn’t even tell me if the package had left their facility a day after it was supposed to have arrived. Ridiculous.

We have a 23 year old home heat/cooling system. A plumber noticed our 20x25 2 inch filters and asked if they were rated for pressure drop since these older systems can be damaged with the wrong pressure rating. I have emailed FilterBuy several times with the pressure drop request but they never reply. So now I have a bunch of filters that I can't use until I can verify they won't damage my older equipment and cause flow failures. The filters themselves look and feel solid but I need the pressure drop info to safely use them and FilterBuy won't respond. Is a 1 inch lower drop? or will a 4 inch (because it has more surface area) be safer for pressure drop - I don't know and I really like FilterBuy filters construction but I really need an answer on this technical question befor I use them again.

Filters are flimsy and would not go into cabinet. I sent a video of the problem to customer service and they still insisted on charging me a return fee. Save yourself time, money and aggravation and buy name brand filters for a reputable retailer.

The 16x24x1 air filter only measures 15 1/2 by 23 7/16 x1. No wonder there was a funny noise coming out of my return air duct. The filter got sucked into the air duct. I am 69 years old and in all my years of using air filters this is the first time this happened. Guess it is back to the store and find the correct filter.

Ordered 2 filters which were shipped right away. I was impressed. But that's where it ended. They were delivered in a clear plastic covering, not in a box. Filters are very fragile and can't be crushed. Duh! Well, the inner pleats were all a mess. some were stuck together at the top like they were glued. No uniformity at all. You can't have good air flow that way. When tried to see how they would fit, they didn't lay down properly. They offered to replace them (I don't want any more of their junk. To get a refund I would have to spend $14 to ship back. They went out in the trash. $46 down the drain

First time ordering and due to an error in shipping address I called Fedex and requested the shipment to be canceled however the rep stated Filterbuy must log on and cancel. I requested to speak to a Supervisor and was told Supervisor was not available yet she continuously put me on hold to speak with her/him. Customer service is definitely not a priority. Unfortunately, they failed to realize we would have been a great customer with the number of products we would have purchased!

My experience with FILTERBUY is similar to others who have reviewed this site. Their rigid 90-day return policy doesn't take into account that you may have bought in bulk and don't use all of the filters within 90 days. The filters I bought here were the right spec but they didn't fit quite right and an AC repairman confirmed that they were the wrong filter size. I didn't discover this within the first 90 days but Filterbuy won't even EXCHANGE the remaining (unused, unopened) filters for the correct ones. (I guess I wouldn't want 'em back either).

i order what i thought was 4 cases of 14x14x1 and 2 cases of 20x20x1 air filters that are advertised as 6 packs on amazon but when i order them on this web site it was just 4 filters 14x14x1 and 2 20x20x1 for less price an when i tried to send the filters back it is going to cost my $35.00 , this company is a RIPOFF ... not quality filters ..go with amazon basic

The positive: good price and fast shipping.
The negative: Their 20x20x4 Filters are much smaller than 20x20x4 filters made by the name brands. As a result, they don't fit properly in my air handler. Rather than pay to send them back, I am going to glue a cardboard frame to them to make them fit properly. In addition, the manufacturing quality of the filters are suspect. Name brands have spacers that keep the pleats evenly spaced. These Filterbuy filter pleats are not evenly spaced and the pleats are bunched up near the edges. They are also glued into place and cannot be adjusted. Save yourself the hassle and get name brand filters or be sure to verify that the ACTUAL size of the filter will fit your application.