Fibrenova are the first to offer full fibre to our house in North Birmingham. So far so good. The new telephone poles are being installed on our estate and cabling to customers houses has started. F... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Liam Stonehouse gave us clear and concise information in answer to our query. He then followed up with an Email explaining that advice. My thanks also to Alice in Customer Services for her help and p... Näytä lisää
Yritys on vastannut
Your onboarding process really needs improving. As a new customer, I shouldn't have to call multiple times just to find out how to get my internet set up. Clear setup instructions should be sent a... Näytä lisää
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Because of my location this installation was particularly long. From start to finsh almost 12 months. Fibre Nova showed commitment to the project and patience in overcoming just about every obstacle... Näytä lisää
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4,6
Erinomainen
49 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
An all round positive experience!
An all round positive experience!
I must admit I was a little dubious about someone other than Openreach installing fibre to the property initially but I'm so glad I didn't let that unfounded worry get in the way.
Craig spent all the time I needed to explain how it all works, and absolutely no pressure whatsoever. This is a small company with small company values and the customer service is excellent.
I'd definitely recommend them and I'm chuffed to bits with the new setup - symmetrical connection too so I get 900+ megs up and 900+ megs down - you won't get that with Openreach!
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Mark,
Thank you so much for your fantastic review! We completely understand that it can feel like a big step choosing an alternative to Openreach, so we’re really pleased you took that leap with us and even more pleased that you're so happy with the results!
Craig will be thrilled to hear your feedback. Taking the time to explain everything clearly, without pressure, is exactly the kind of experience we want every customer to have.
Kind Regards,
Chris
Craig has been absolutely incredible
Craig has been absolutely incredible , He spent 4 hours talking to my previous supplier sorting out their contact with me . I cannot praise him highly enough. the company is all it says it to be ,I now have full fibre broadband in our house running at incredible speeds where as my previous EE was only able to provide 4-6 MBPS. This has opened a whole new world to us and as we are old pensioners, this means so much to us
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Carol,
Thank you so much for your kind and heartfelt review. We're absolutely delighted to hear that Craig was able to go above and beyond to support you he's a true credit to our team and will be thrilled to read your words.
We understand how frustrating switching providers can be, especially when things aren’t straightforward, so we're really pleased Craig could step in and make the process as smooth as possible for you.
It’s great to know that your new full fibre broadband is delivering the speeds and experience you deserve.
If you ever need anything in the future, we’re just a call or message away.
Kind Regards,
Chris
Excellent client service
I reported a fault with my broadband service and it was fully fixed within 24 hours which involved having an engineer come to my house to physically make some alterations. James kept me fully informed the whole time and was knowledgeable and efficient. I had considered switching providers but I won’t now. The customer service was excellent.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Elsa,
Thank you so much for your kind words! We're really pleased to hear that James was able to get everything sorted quickly and kept you well informed throughout the process. Providing fast, reliable support is a top priority for us, so it's great to know that made a difference. We're thrilled you've decided to stay with us.
Kind Regards,
Chris
Craig went above and beyond to make…
Craig went above and beyond to make sure our internet was working as smoothly as possible. A credit to the company.
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Philip,
Thank you so much for taking the time to leave us a review!
We will pass on your thanks to Craig, he will really appreciate it.
Thanks again for choosing Fibre Nova
Kind Regards,
Chris
I ordered full fibre broadband for my…
I ordered full fibre broadband for my business and couldn't be happier with the service. The installation was seamless, and the team kept me updated throughout the process. James and Neal did a fantastic job with the setup, and now I have 10x the speed I had with my old copper connection. Highly recommend!
13. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Dylan,
Thank you for leaving us a glowing review! We will pass on the message to Neal and James about their service.
We hope you enjoy your fibre connection and thank you for choosing Fibre Nova as your chosen provider.
Thanks,
Chris
Successful, speedy installation!
Very happy with the seamless service received.
Our Fibre Broadband is now up and running and working perfectly.
Quick, efficient and helpful
Thank you
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Kelly,
Thank you for spending the time to leave us a review. We are glad you can now utilise full fibre broadband for your business.
Thank you again for choosing us to provide services for your lovely venue.
Kind Regards,
Chris
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