Fibrenova are the first to offer full fibre to our house in North Birmingham. So far so good. The new telephone poles are being installed on our estate and cabling to customers houses has started. F... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Liam Stonehouse gave us clear and concise information in answer to our query. He then followed up with an Email explaining that advice. My thanks also to Alice in Customer Services for her help and p... Näytä lisää
Yritys on vastannut
Your onboarding process really needs improving. As a new customer, I shouldn't have to call multiple times just to find out how to get my internet set up. Clear setup instructions should be sent a... Näytä lisää
Yritys on vastannut
Because of my location this installation was particularly long. From start to finsh almost 12 months. Fibre Nova showed commitment to the project and patience in overcoming just about every obstacle... Näytä lisää
Yritys on vastannut
4,6
Erinomainen
49 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very satisfied with Fibre Nova
Very satisfied with the installation and performance of our new full fibre broadband from Fibre Nova.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Louise,
Thank you so much for your review!
We're really pleased to hear that you're satisfied with your new full fibre connection. Our team works hard to make sure everything runs smoothly from start to finish, so it’s great to know that came through in your experience!
If you ever need any help or have questions in the future, our support team is always here to help.
Thanks again for choosing Fibre Nova!
Kind Regards,
Rob
Well done Fibre Nova, class
Waited for ages for this and finally we got fibre!
The company approached us with letter, then direct contact. They weren't pushy at all just straight talking and honest. They communicated extremely well throughout the process. The team, including the engineers in the street running the cables/wires you got to know and these were professionals as well as friendly. In fact, all the teams from commercial to CX to engineers were great. Well done Fibre Nova, you're a shining example of how to run a company!
Don't hesitate to get this product installed!
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Chris,
Thank you so much for such an amazing review — it really means a lot to the whole Fibre Nova team! We’re delighted to hear that you felt well informed and supported throughout the journey, from first contact through to installation. Our goal is always to be honest, approachable, and professional at every stage, so it’s fantastic to know that came across. We truly appreciate your recommendation and hope you enjoy the benefits of full fibre for years to come!
Kind Regards
Chris
Very responsive people from the initial…
Very responsive people from the initial query email and to the end of installation. Installation team were very professional and friendly. They did a great job and I'd recommend their services to anyone who's considering fibre Internet
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Ahmet,
Thank you so much for your kind review! We're really pleased to hear you had a great experience from your first enquiry through to installation. Our team takes pride in being responsive and professional, so your feedback means a lot. We truly appreciate the recommendation and hope you enjoy your new fibre connection!
Kind Regards
Chris
Fibre Nova
Had this installed a couple of months ago . Was an easy installation process . Also the speeds are great and price was very reasonable. I would definitely recommend Fibre Nova .
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi James,
Thank you so much for your fantastic review and for recommending Fibre Nova!
We’re really pleased to hear that the installation process was smooth and straightforward, and even better to know you’re enjoying the speeds. Delivering fast, reliable fibre at a fair price is exactly what we aim for, so it’s great to hear that reflected in your experience.
If you ever need anything, our team is always here to help.
Kind Regards,
Chris
Fibrenova
Lads doing the installation were so polite and friendly and clean. They wore plastic covers in their shoes. Very helpful and also customer service team brilliant too 👍
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Elaine,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that the installation team made such a positive impression. We take real pride in being respectful in customers’ homes – from wearing shoe covers to keeping everything clean and tidy – so it’s great to know that came across.
It’s also fantastic to hear your kind words about our customer service team. We always aim to make the whole experience, from installation to ongoing support, as smooth and friendly as possible.
Thanks again for choosing Fibre Nova – we really appreciate your support! 😊
Kind Regards
Chris
Good all round
On time, efficient, polite. Contract manager readily available. Service as it should be and as it used to be before all this Bot nonsense.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Paul,
Thank you for the great feedback! We’re really pleased to hear you found the service on time, efficient, and polite, and that our contract manager was readily available when needed. We pride ourselves on providing straightforward, human led support, so it’s great to know that came through. Thanks again for taking the time to leave a review
Kind Regards,
Chris
Rural Broadband…
At last we have a Fibre optic broadband service into rural areas like mine.
I was contacted by Fibre Nova in Nov. 2025, who provided telephone and email support throughout the introductory phase, initially by Craig and then by James. I subsequently signed up for the 200 Mbs service, which was installed on the 9/12/2025 quickly and efficiently that day.
Technically the system uses the eero 6+ router, which is supported by the an app for iOS or Android. The router has 1 No.Ethernet port for connecting to addit. equipment requiring hardwiring, i.e splitters, Wi-fi mesh extenders etc.
Your existing versions of these and their Ethernet cables may require upgrading to compliment & utilise the higher broadband speeds.
Overall a big improvement on previous broadband options and at a competitive price
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Mike,
Thank you so much for your kind review. We know how frustrating rural broadband can be, so it’s great to hear what a big improvement fibre has been for you.
We’re really pleased Craig and James were able to support you through the process and that your installation went smoothly.
Kind Regards
Chris
A frustrating broadband issue
James has been very helpful in resolving a very frustrating broadband issue - eliminating potential problems systematically until the culprit (BT WholeHome booster) was found and fixed.
Well done James!
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Barrie,
Thanks for taking the time to share your feedback. We’re pleased James was able to identify the issue and get your connection running smoothly again. We’ll be sure to pass your comments on to him.
Kind Regards,
Chris
Craig Morley from Fibrenova WOW!
Craig Morley from Fibrenova WOW!! What can I say, I had issues with my internet living in a rural area and sent Fibrenova an email which Craig answered he then had a chat with me about their service having taken over from Runfibre, he advised me to purchase Deco mesh link and he himself came and installed it all in my home giving me an incredible internet speed which is unheard of in a rural area. Fibrenovas service is second to none for those people living in a rural area I would highly recommend.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Russell,
Thanks for the great feedback.
We’re really glad Craig was able to get you up and running with a stronger, more reliable connection.
As we’ve found over time, even the best routers can struggle to get coverage through older stone buildings. Using the right mesh system makes a big difference, helping to deliver consistent speeds throughout the home.
We’re pleased you’re now getting the performance you should and can finally enjoy watching Arsenal without the buffering.
Kind Regards,
Chris
Fibre Nova broadband
Fibre Nova, provide me with exceptional experience during recent equipment upgrade to my broadband.
Even followed up with a phone call to ensure it was operating correctly.
Thank you
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Thanks for sharing your feedback. We’re really pleased to hear you had a smooth experience with your recent equipment upgrade and that everything’s working as it should.
We always aim to make sure our customers are fully up and running, so it’s great to know the follow up call made a difference.
Kind Regards
Chris
Great job James
Great job James. Responsive and fixed the problem 👍
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Andy,
Thanks so much for your feedback! We’re glad James was able to resolve the issue quickly for you. We’ll be sure to pass along your kind words to him
Kind Regards,
Chris
The fibre wire to my broadband broke…
The fibre wire to my broadband broke and James in customer support was super helpful in getting an engineer to come to my house that day and get us back online. James kept me updated throughout the day and was a pleasure to deal with.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Mark,
We’re really pleased to hear James was able to get everything sorted quickly and keep you updated along the way. We’ll be sure to pass your feedback on to him – he’ll be delighted to know he made such a positive difference. We’re glad you’re back online and appreciate you taking the time to share your experience!
Kind Regards
Chris
Really impressed with the sales team
Really impressed with the sales team. Renewed my contract and received money off and a faster speed. Would highly recommend.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Richard,
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our sales team and that you’re enjoying faster speeds and savings on your renewal. We really appreciate your recommendation and look forward to continuing to provide you with great service.
Kind Regards
Chris
Fantastic experience with Fibre Nova…
Fantastic experience with Fibre Nova this morning. Within 30 minutes of enquiring through their website, I was contacted by phone and a solution put into action (new contract) within minutes. Fantastic customer service.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Neil,
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our team. We always strive to provide a fast, friendly, and hassle free service, so it’s great to know we delivered for you.
Kind Regards
Chris
Great team
Great team , fast and efficient everything went according to plan .
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Chris
Thank you so much for your review! We’re delighted to hear that everything went smoothly and according to plan. Our team takes pride in being fast, efficient, and reliable, so it’s great to know this came through in your experience. We truly appreciate your feedback and look forward to supporting you again in the future!
Kind Regards
Chris
A friendly and professional service…
A friendly and professional service from all involved. Having been a little skeptical about changing providers when the initial letter came through the post, I am now delighted I made the switch. Living in a rural setting, my Internet was always quite slow and a bit hit and miss previously, but since swapping to Fibre Nova, I have had fast connection and no issues at all.
It seems a very hands-on company that will deal with any issues you have in a quick and friendly manner, being easily contactable and interested in supporting their customers (which I see as a massive bonus)
24. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience!
We completely understand the hesitation that comes with changing providers, so it’s wonderful to hear that making the switch to Fibre Nova has been such a positive move for you.
We’re especially pleased that your connection is now fast and reliable, it makes all the difference, especially in rural areas.
Our team prides itself on being approachable, hands on, and always here to support our customers, so your feedback really means a lot to us.
Kind Regards,
Chris
This Company bought Run Fibre who gave excellent service. Now been without a telephone for two months !
This Company bought Run Fibre who gave excellent
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Sebastian,
Thank you for taking the time to share your experience with us.
We completely understand how frustrating it must have been not being able to use your phone, and we sincerely apologise for the inconvenience this has caused.
Our customer service team did attempt to contact you by both phone and email, and we’re glad that we’ve since been able to connect with you and agree on a resolution, which is now in progress.
Kind Regards
Chris
Excellent all round experience
Excellent all round experience.
Recently trying to transfer from a BT arrangement to Fibre with Fibre Nova and received exemplary technical support - fast and professional.
No question too “dumb” and response time by James was excellent. Very impressed and would recommend.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Helen,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your transition from BT to Fibre Nova went smoothly and that James was able to provide the prompt and professional support you needed.
We believe no question is ever too small, and it’s great to know James made you feel supported throughout the process.
Kind Regards,
Chris
Excellent Customer Service
Rang customer services and spoke to a very helpful and knowledgeable guy Chris. Answered all my questions I had and was very polite and professional. Fibre Nova, I highly recommend them. Can't wait for my installation.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Dawn,
Thanks for taking the time to leave us a review. We're glad your experience with us was a fantastic one, and we look forward to having you as a customer. We will pass on the kind words to Chris, I'm sure he will be very pleased.
Kind Regards,
From the darkness and into the bright…
From the darkness and into the bright shining light of FIBRENOVA broadband , we’ve had all sorts of broadband down here promising this and promising that , but when it comes down to delivering the goods these guys sit top of the tree , I’ve got a lot of kids , 8 to be precise , all X boxed up or PlayStationed and I don’t hear them screaming Dad the internets not working anymore , happiness is broadband from these guys , and Craig’s an absolute diamond , what more can I say 👍🤘🕺🔥
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fibre Nova
Hi Emma,
Thank you for taking the time to leave us a review.
We're pleased it has made a difference, and that your children are also loving gaming on the new fibre connection.
We will pass on your kind words to Craig
Thanks Again
Chris
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.