FI Real Estate Management Arvostelua 30

In our experience as a tenant, FI has been one of the worst property management companies we have dealt with. Their system is extremely disorganised and difficult to deal with.

We are currently dealing with their credit control team regarding incorrect invoices issued after their migration to a new system. We have spent days of work going through invoices, matching payments, gathering bank receipts, and explaining everything to them multiple times. Despite this, they have refused to cooperate, ignored repeated requests for a proper review or a meeting, and simply continued to demand payment by the end of the week without giving any clear justification for the additional amounts.

We also escalated the matter to senior management, but they were no more helpful and did not engage constructively. We have even heard from another tenant that bailiffs were sent while an invoice dispute was still ongoing.

There was also an issue with a damaged gate door, which took them more than six months to repair. This created an ongoing safety concern for pedestrians and was another example of how slowly serious matters are dealt with.

The only person at FI we have found helpful is their facilities manager, who have generally been responsive and cooperative. Unfortunately, this has not been true to the rest of FI team.

Our overall experience has been extremely frustrating and disappointing. If you are considering an office managed by FI, we would strongly advise caution. Once the contract is signed, their true approach to tenants becomes clear.

An absolute shit show. Mouldy, rubbish, leftover empty bottles, dirty plates. Carpet and furniture filled with dog hair. Mouldy wood, bugs, jobs that said would be done but not. Rude, incompetent letting agent. Promised jobs to be chased with general manager, still not completed even when I moved out. Disgrace.

Disability discrimination to the fullest, I am a disabled resident of one of the apartments they manage. There is plenty of available parking but they have refused to allocate me parking such a shame this happens on 2025

If you're considering leasing a property—whether from this company or any other for that matter, please consult a Solicitor to review the lease before signing,(their fee could be small change compared to what you could have to pay at the end of your lease) Additionally, insist on comprehensive photographic evidence of the property's condition at the start of the lease, ideally included as part of the agreement. Pay close attention to any clauses detailing your responsibilities at the end of the lease, as overlooking these could lead to huge costs.

Our experience with this property management company has been consistently unsatisfactory. We encountered frequent issues with invoicing, including frequent amendments and subsequent credit notes, leading to significant confusion and discrepancies in their accounting records. Today, we experienced a particularly frustrating incident where we received threats of legal action regarding an invoice that had not even been issued. After four months of attempting to resolve this matter, we finally received the invoice today.

This company strung me along for 3 weeks saying a tenancy agreement couldn’t be produced in a shorter time period when the truth of the matter was they were in discussions with the owners about doing a completely different development to what the owners had initially agreed with me.
Unprofessional, dishonest and disingenuous to say the least. But hey I’m sure they sleep just fine.

They never repaid our deposit. Wish we never rented a unit from them they were a difficult company to work with when we moved out

Fi Real Estate management took over the management of our apartment block and they have hiked the service charges insurances and ground rent.

Service charges doubled straight away. Insurances doubled as soon as they took over but we managed to get it reduced after coming together as residents.

The service charge was not clear despite asking for a full breakdown.

Terrible place to work. You’ll have your soul ripped out of you if you work here. Great people are fired on ‘firing Fridays’ and they have a high staff turnover. Management intimidate and bully staff creating a suffocating environment. They’re asking us to leave positive reviews too - ironic!

Fantastic team at Head Office, really helpful when talking about our new warehouse

Fantastic Company to work for & very supportive :)

I work in the building at HQ and Jan is so lovely, helpful and knowledgeable! Nothing is too much trouble for her!

Love the HQ in Chesterfield! The building is always clean and well-maintained and I love the coffee bar at reception. Most of all, Jan is absolutely amazing - such a lovely and helpful person, we all appreciate her so much :)

We recently rented a unit from FI Real Estate and the experience since acquiring the unit has been outstanding.

The team at FI Real Estate provides excellent service, responding to any queries or issues promptly and ensuring that everything is sorted immediately. Their commitment to customer care is clear, and having access to a dedicated team to service our needs with the facility has been a great benefit.

We are very pleased with the ongoing support and professionalism from FI Real Estate.

Great communication, great service, everything went smooth and fast.
No complaints, Thankyou very much guys.

Excellent service from start to finish, really impressed with how professional anything with handled….. 5 stars

We recently worked with FI Real Estate Management to find a location for the HGV division of our operation, and we couldn’t be happier with the experience. Curtis and Rob were not only incredibly friendly and accommodating but also highly professional throughout the entire process.

From the outset, they went above and beyond to ensure all our requirements were met, ultimately providing us with the perfect location for our operations. The process was seamless and entirely frictionless, something that’s rare to find in this industry. Their communication stood out, with responses always being quick, clear, and helpful.

Thanks to their dedication and expertise, we’ve secured the ideal space and built a fantastic working relationship with them. We’re genuinely grateful for their support and wouldn’t hesitate to recommend FI Real Estate Management to any business in need of open storage, units, or warehouse space. Thank you, Curtis and Rob!

Every step of the way FI have supported our new venture and gone above and beyond to support and develop the site.

5 star service from the team at FI.

Easy company and team to work with. As a business that values speed of set up it was great to be on site quickly after the handover and up and running with minimal fuss.
Look forward to the ongoing relationship with Bezan, Thomas and team.
Matt
Equip outdoor Technologies Ltd

Working with the team at FI Real Estate, especially Rob and Matthew, these guys were an absolute pleasure to work with.

Right from the start, the refurbishment work for our rental property, Rob put our my mind at ease with his can-do attitude and responsiveness - anytime an issue came up, he was on it straight away.

The communication from the whole FI Real Estate team was spot on throughout the process.

What I really appreciated was how focused they were on building a solid landlord-tenant relationship. They went the extra mile to make sure everything ran smoothly, which made things easy for us to the point of handover.

At the end of the day, were happy with the end result and the positive impact it's had. The service from Rob and Matthew I'll definitely be using them again in the future and our expansion plans.

If you're looking for a real estate partner you can rely on, I can't recommend FI Real Estate highly enough. These guys are the real deal and do great deals to!