Fera Arvostelua 5

I had been eyeing up the poacher gilet for a while, and so when it went on sale I knew I had to get one straight away. After receiving the item, I realised straight away I had ordered a size slightly too small. I processed the exchange, sent off the original item and got in touch with the customer service team asking if it could be fast tracked. Literally within a matter of days of posting it back I already had the new size sent out and with me. Really pleased with the gilet, and the team is incredible! Will definitely be shopping with you guys again!

Fantastic customer service! Placed my first order and forgot to apply my discount code - made contact and discount equivalent refunded straight away! Almost instant turnaround - thanks Lucila!

And - the order is on its way less than 24 hours after placing! Fabulous Fera!

Accidentally ordered the wrong size and Lucila immediately helped rectify the situation.

I’ve recently started ordering with Fera, and I have to say I’m very impressed. The quality of clothing has been immense.

I had to return an item as it was too big. Lucila was extremely helpful in resolving this for me.

I’d recommend Fera and the team.

Customer service was exceptional!

DHL made an error meaning my order came late. Lucila replied to my email immediately and processed a full refund of my delivery fee.