Fellowproducts Arvostelua 

Very poor customer service. A $200 white kettle was purchased only 4 months ago. The lid has already turned yellow but Fellows comment is that it is something ‘to be expected with white products’.

The product still is in warranty but it looks like a warranty is worthless from this company.

Fellow shipped a grinder via GLS. Prior to arrival in my city, GLS marked it "shipment damaged" and "failure". They delivered it anyway; the box pierced through to inner cartons.

"Customer support" means sending emails into the ether and then get a link to re-explain yourself in an RMA form. You print the label at your own expense.

I dropped off the damaged grinder to UPS on December 8. Rather than ship a replacement, non-damaged item, they simply gave me a store credit to self-serve. But, since I purchased using a friends referral code, and that's one-time only, I couldn't re-buy the item at the original price. I emailed "support" immediately.

On Dec 10, Fellows says "Rest assured we are on top of this for you".

It is Dec 14 and there is no response. What's so difficult here? Your own shipper marked the item as damaged! I guess pre-damaged items by your shipper are within brand spec?

You charge a premium for your products. Hire one more support person. Your company clearly can't keep up with its own sales volume. You've managed to turn a referral code into a liability.

Mistakes happen!
A company's true personality is in how they address issues.

I ordered 4 mugs from Fellow after falling for low level UTube reviewers pitch.

In the future I will stick with reviews from long established, known and trusted reviewers before purchasing anything!

I am sure Fellow Mugs will work for many folks and I wish them the very best.

They did not work for me. I found it initially impossible to reach them to return their products. Their use of "Zendesk" in my experience is a BIG Negative! But it is their choice.

I only received a response after emailing Fellow directly.
an address not easily attainable in my experience. But one I found actually produced an avenue to a solution.

As Trust Pilot does not allow sharing email addresses I cannot share Fellow's address. But checking the address of their review our product email will get you there.

In the end Fellow honored its return policy with a full refund. I suspect "Zendesk" as the issue with no response to my early requests & give Fellow a pass on not responding. As when directly contacted they were honest and efficient.

My issue with their mugs was the lid gasket. Had it been properly installed & not simply laying inside the mug. I would not have noticed what I perceive as a possible health issue. In my perspective.

As previously stated I am sure Fellow mugs will work perfectly for many and wish them all the best.

As always Thank You to Trust Pilot for an avenue to find solutions!

Ordered the product, and never arrived. After countless emails, they keep saying it will arrive in a day or two, but it has now been 2 months. Would not order from their website.

Cups say they are 'dishwasher safe'. I washed in the dishwasher and the copper faded. Customer service said that this was normal and they recommend hand wash only. "Unfortunately there is nothing we can do as there is a 30 day warranty." Would not recommend purchasing their product.

Customer service is non existent. They could care less about after the sale. They know their ODE grinder does not grind fine enough on the lowest setting and will not answer emails or SM to either refund or fix the issue. I guess it’s calling the credit card company for me.

Products are decent EXCEPT the atomizer jar. I’ve had 2 sent back and both were broken out of the box. It’s a terrible product.

I have purchased their electric kettle and their Atmos canisters, and am not satisfied with either. The kettle overshoots the programmed temperature when set at 80-85 or lower, unless the kettle is really full (which, for one person, is a waste). This is clearly a structural problem, since I returned the first one and the second one had exactly the same fault. And their canisters both started to lose their vacuuming ability after a few months of use. Very disappointed given that they are marketed as premium products, at premium prices. They seem to focus on design more than on functionality.

I have the Ode grinder, Stagg EKG kettle and carter mugs. They are all great. The customer service is really easy to get in touch with and they provide great support. Shipping is packed well.

I purchased the 18 ounce Eddy Steaming pitcher and received a 12 ounce pitcher instead. I contacted the company to arrange an exchange of the product. I was emailed a link to supposedly create a return label. It did not work and after over 48 hours of trying contacted them again. No response. I have attempted to contact them two more times with no response at all. This is thief. This is the business practice of shortsighted fools. It is among the worst so-called customer service I have ever encountered. Skip them and don’t waste your time or money. Will certainly not be shopping with them again.

First time purchase for their most of the products - Grinder, Pour-over Kit, Electric Kettle... since I am into pour-over coffee.
UPS Failed to delivery the items securely, items were missing/lost, and I was not able to receive it by the time I need.
Customer service tried to resolve the issue but eventually, they failed to find the resolution with UPS for missing/lost item and also not providing a full refund.
They offered the store credit but why can't it be in the original payment method for not secure delivery that is caused from the shipping courier? I know the company makes a good product but shipping and support experience deserves 2 stars.