Farmers Arvostelua 

A quick visit to Farmers Department Store in Dunedin this morning for a ‘The Ordinary’ facial product turned into an unexpected lesson in how little customer service is required to stay employed. Courtesy appears to be out of stock—perhaps it wasn’t included in the hiring criteria?

Being used to the usual Kiwi courtesy and friendliness, this salesgirl was a striking departure from the norm. Has “thank you” gone out of fashion? And when did a smile become optional too?

Beyond shameful service!

It’s a shit store I would never recommend they must have shit people because they don’t help and they are mean they don’t treat u right and give u weird looks the store is the exact same from years ago nothing ever changes it’s a shit store I don’t recommend

I had a really disappointing experience here. The customer service was poor, and I felt uncomfortable the entire after I was told off time. I was actually told off by a staff member just for putting a toy back on the shelf, which seemed completely unnecessary and rude. Instead of being helpful or understanding, the staff came across as unfriendly and unprofessional. Definitely not a place I would recommend based on how customers are treated.

I recently purchased swimwear and was guided by Margaret at Farmers Tauranga CBD.
She was great - knowledgeable without being pushy, and friendly without being over familiar. Margaret is an asset to your sales team. Denise.

We purchased two Madd Gear Scooters from the Taupo store, and the experience in store was awesome! Staff were great and the scooters being on sale was even better!! I now have two very happy boys.

Farmers Sylvia Park. Had my makeup done by Penelope at the Lancome counter this morning. Not only did she do a fantastic job but she was lovely to talk to and taught me a few tips and tricks.

I have been shopping from Farmers for near two decades, roughly half of my lifetime and so far its been a bumpy ride we are atleast getting along.
The store's looks and ambience has gone down the hill after the pandemic, it feels more like an op-shop rather than a fancy high end store, clothes smelling bad, only one item available in stock, staff giving vibes like they are volunteering rather than getting paid for their job. I still like visiting the stores just for the lovely purple theme i grew up with.
I never had a problem with returning the items as i never did so, neither had any issues with shipping as i do click and collect from store happy to pay extra $3.
I would greatly appreciate some shoes collection like old days so that we can benefit from all shopping under one roof.
Clothing sizes are absolutely perfect, true to size and good quality. I love to buy cosmectics from there but not many options available, there used to be same variety at Myers Australia that we had at Farmers.
My absolute favourite has been the homewares department. Always lovely to visit and be inspired.
My only complaint is the poor customer service, rude staff(mainly oldish asian women, sorry no intent to speculate any racism), and not much help while shopping.

Hi there! I just purchased a perfume and some other items from Farmers New lynn mall, and I had such a great experience. The seller Mehrin Ali, was incredibly kind and helpful throughout the whole process. She was very careful, attentive, and made sure everything went smoothly.

I truly appreciate her excellent customer service and the care she showed. Thank you so much, Mehrin, for all your help. I’m very grateful! 😊

Farmers TeAwa Base Hamilton
4 February 2026

I was completely impressed with their professionalism and customer service.”
"A for Awesome" Nakiya + JJ 🤩🤩
What a cool dude 😎 JJ was !!
Nikiya was very helpful and went beyond expectations today! I am a very happy customer. Top - notch service.
I love the Farmers. Great quality 👌 always happy shopping here.
Thanks 🙂

I ordered a vacuum cleaner from the online store (for collection from store) 2.5 weeks ago and I am still waiting. The initial email told me I would get an email 7 working days after the order was placed (which I already thought was a long time to wait) with collection instructions. When I didn't hear from them I emailed then. Two days no response. So I called them. "It's in Chch waiting devanning". Waited three more days. Called them. Still awaiting devanning. The thing is, I can see the store I am collecting from has stock. I went into that store to see if they could just give me one from stock and was told no. This has been such a terrible customer service experience and I really didn't expect that from an ironic kiwi brand like Farmers. I will never ever order from Farmers online store again.

Customer Service Farmers Northlink

Very disappointed standing at the counter for 15 minutes . Yes they seemed ho be busy but some of the staff just chatted to each other while I just stood there....waiting.
Then when I got a staff member I told him I had been waiting 10 minutes while they just chatted some had customers some seemed not to.

Wake up and serve your customers or at least acknowledge them ...hell it only takes a second to do that just so they know your there. Your CEO needs to walk in and rev the staff up to say the least. NEED TO Remember the customer pays your wages.

Farmers Palmerston North, lingerie department. In fact they don't even deserve one star! So poor! Will not go back there, rude service while trying on bras, some bras were so dirty as they were literally lying on the floor as rack was so low to ground! I had asked for salesperson to order me one in my size, she took my details and said yes she will get one in for me. Never heard back!! So I then ordered one online instead as these were on sale (not the original one I wanted) then had problems with the delay in delivery! Really bad. I went online to the Farmers website and after sale had finished the bra I had wanted, magically had come back into stock! Full price of course! Bad service all round. A pity as the products are actually good, just not them.

Fantastic service from shanaya from the Estee Lauder.
She was so helpful and very friendly.
I hope i get to have her again.
Best service and a delight to deal with.
Farmers hired the right lady for this counter

WENT TO THE FARMERS ARMS ST MERRYN TODAY FOR SUNDAY LUNCH AND IT WAS VERY GOOD,TABLE FOR 4 AND CATERED FOR GLUTEN FREE VERY WELL , WOULD RECOMMEND SUNDAY LUNCH HERE AND GOOD SERVICE, WILL BE GOING AGAIN

I purchased a top boxing day Hastings. Went to return the next day (thats today). Was told I couldnt refund it, store policy, but I could have a store credit. I didnt want a store credit. So went off in search of another top to exchange with the one i bought. There really is very little choice in tops. All much the same style but in different colours. But after 20mins i settled on a top. Took it to the counter in men's wear and as I handed him the top i said "ill exchange this top for this" as I handed him the farmers bag with the already purchased top in it..instead of doing an exchange process I ended up with another purchase. So, to rectify their mistake they offered me a store credit. I explained again I didnt want a store credit, but would like my money back into my account that they took. What a rigmarole. A manager had to be called who again said its store policy to give a store credit, what! Its your mistake, so again said I dont want a store credit. It was their mistake, I want my money back and put into my account. Eventually the manager (Cherrie or Shari) did it, but she wasnt happy about it. No apology, no smile....nothing.
For goodness sakes. Its no wonder I hate that company. Their "store policies" is just an excuse to keep your money.
Its toxic.

Kids got given a Madd Gear scooter for Christmas and the quality was great and fast delivery. They are very happy with these lots of hours of fun to be had. Highly recommend

On the turnstile it clearly says 2 items for $45 and then you spend all this time mixing and matching only to be told at checkout that it doesn't apply to one of the items.
Why have the product right there then Farmer's. Very dissatisfied.

Terrible takes to long for click and collect I went online and purchased something said it was in stock so thought couple days max??

Nope over a week and still waiting my Temu order from china was faster?

Get it together farmers!

Ordered a Samsung Fridge (SRS6200S) on 26/11/2025 with a delivery date for 03/12/2025.

Worked from home that day to allow delivery to be dropped off, upon nearing 5pm, I called in to see if there was any delays (understanding it was Black Friday). Was then informed that the fridge would be coming only next year due to stock issues, 18/02/2026, close to 3 months from now. I explained that we didn't have a fridge and asked if there was any way to honour the delivery time we have on our invoice, the lady was helpful in trying her best to get it sent for the next week, even with a Mainfreight number with delivery for next week.

Fast forward to next week, called up this morning to check just in case to see the status and once again I'm told, delivery is for the 18/02/2026 due to stock issues. This was getting tiresome and we need a fridge, so I requested a refund. What's then even more frustrating is going back online and discovering, not only is Farmers still selling this same model, but exclaims it's in stock, in multiple locations around Auckland. I've even said to them, I'm happy with a floor model, I just want what we paid for.

This isn't the first time I've had a very frustrating experience with Farmers group, took me 4 months to receive a refund from Stevens for a set of knives a few years back, I would never end up receiving said knives during the online order, only having my money taken, no product (at least this group is consistent?). Now I only worry it's going to take another 4 months to get a refund for this fridge, which was considerably more money.

Do not buy from their online platform - I recommend renting a moving truck, going to Farmers itself, buying what you're after and then wheeling the damn the fridge into the truck yourself to take home. At least this way you actually get what you pay for.

Christmas, and time for loving and giving!!!! NOT at Farmers. DONT buy there Christmas trees!!!!! Our plug stopped working after a week of using and theres no warranty or consideration from them at all.