Farmers Arvostelua 

Excited today to go to the sale jn Richmond Farmers. I knew what I wanted.

On my way accross the first floor a member of staff who was wheeling a tall ladder didn't even acknowledge me and just carried on as if I was not there. I had to move out of the way. Apart from bad health and safety it was rude.

Upstairs I was looking around and a member of staff did not acknowledge me when placing a stack of empty baskets in my direct path. Strange place to put these! I had to walk around them. I was beginning to feel invisible.

I know everyone is busy but surely this should not be put above customer care after all that is why Farmers is in business.

Good news is I got to where I wanted to go, unscathed , and found what I wanted.

I went into Napier farmers looking to find are bra. There were three ladies at the counter and not one of then asked if I needed help. while I was trying on bras not one of then came and asked if I needed to be sized or if they could get me any other sizes, they just stood at the counter chatting. I found this very unhelpful and think they could have done their jobs much better. So I went to a different bra store down the road and their service was amazing they asked if I needed help, sized me and took things away that I didn't want. Overall I did not enjoy my experience at Farmers and will not be going back.

I am very disappointed with my experience at Farmers Sylvia Park.

On 21 June, I returned a faulty air fryer because it made a loud abnormal noise every time it was switched on. At first, the Customer Service staff insisted there was nothing wrong with it. Only after they contacted two managers did they agree to accept the appliance for inspection.

I was told that if no fault was found, I would be contacted within 3 days. If it needed repair, it would be repaired within approximately 3 weeks.

It has now been more than 5 weeks, and I have received no phone call or email. When I contacted the store after about two weeks, I was told the appliance had not even been sent for repair. I have since visited the store again and was simply told that it is still at the repair centre, with no update or estimated completion date.

I understand that repairs can sometimes take longer than expected. However, I believe customers deserve clear communication and regular updates. Waiting more than 5 weeks without any meaningful information is not the level of customer service I expected from Farmers.

I hope Farmers will look into this matter and improve both communication and after-sales service.

Excellent service from Raylene at Farmers The Base. She made my day. Thank you very much:)

I always find the staff are very helpful in store.
Just find it odd if you purchase ( buy 2 items get the second one half price deal)
If you return the cheaper item, they give you a gift card for the price you paid for it, fair enough. Now I have missed out on the 50% discount bonus 😞
I have query it and apparently if I return the dearer item, I would be refunded the full price of that item, which certainly puts the customer on the winning side 👌

Online order, item was broken on receiving. Now I either have to find a printer to download the guff to send it back so have to go to the Post Office. Or I have to go to the nearest store to replace or if they do not have them item get a refund.
Utterly third rate customer service. Still not resolved so shall never order from the useless company again.

We visited Farmers Palmerston North to buy women’s clothes and we approached an employee who was fabulous and very helpful. Clare went above and beyond sorting out items and even rang other Farmers to find the product we were after.
She made the shopping experience wonderful and we felt valued.

I have only had good experiences buying from Farmers online, and recently I shopped in person at a major branch in my wheelchair. Immediately on entering the store staff came forward to provide assistance finding the goods I wanted and holding the lift door open for me. I was so pleasantly surprised. AND THE LIFT WAS BIG ENOUGH to do a 360 turn. Absolutely unprecedented!

Bought items. Returned them for replacement items, wrong order. Received calls x3 to say they were ready for pickup. Went to Queen Street, Auckland. No record of the return in the system. Said I should have been given a gift card? Wasn’t. Then had to prove the purchase and return of items by showing my bank account payments. Lots of conflab amongst the operators, floor manager and store manager. The replacement items were located. Taped to it was my name and phone number in my hand writing ( my name is difficult to spell). Felt like I was being accused of a theft or some ruse. Stood my ground for 35 mins. Didn’t yell or say I was a lawyer (I am). I was very upset and shaking. So unprofessional. I left with the replacement items, an apology and a refund of 25% discount. Awful treatment. Horrible. Felt humiliated. Won’t buy again from them again. Still reeling from the snide undercurrent of assumption that I was cheating Farmers. I’ve been a customer for over 30 years. Horrible culture of customer care masked with ‘we just need to know…’ questions. Stay away folks!

I bought a lounge suit and had a $20 voucher. Never told about when it would run out sadly I was a couple of days over so could not use it. This has happened before when a daughter gave me a Farmers voucher for Christmas. If you are even a couple of days out you can not use it. They only last 6 months. Dreadful company will never buy from them again. Also they are one of the most expensive stores.

Brittany and Charlotte were so Helpful. I love Brittany's energy, she was so quick and super helpful. Charlotte from the Beauty department was really kind and helpful.

Farmers online shopping sucks!! Happily took my money on the 3rd, finally received on the 12th. No effort to packaging. If you email them they don't give a shit. I definitely won't shop online with them again! Better turnaround and support with other retailers.

I wouldnt even give it a star they only sent a package because i chased up about it then when i asked for it to be cancelled after waiting nearly 2 weeks they ignore my emails and send one with a tracking link. What they need to do is learn under NZ consumer law (the Consumer Guarantees Act 1993 / fair trading rules), they shouldn’t just ignore that and send it anyway. Like I said NO STAR AND A SHITTY BUSINESS WILL NEVER GO OR BUY HERE EVER AGAIN

On 24 March I was assisted by a lovely assistant at the Revlon Counter name Renuka. I was meaning to write this review sooner but had a series of urgent issues that needed attention.
Renuka was very helpful and generous with her suggestions on her products. She managed her time between me and other customers most effectively. While I was browsing through products she suggested I look at she helped other customers who also appeared very pleased with her service.
I believe it would be remiss of me not to highlight her genuine passion to make customers leave satisfied.
Dorothy

Has anyone else purchased a mens linen shirt from farmers nz and had what looks like bleach stains appear after 1 or 2 wears? Unfortunately we're now overseas and farmers can't help unless we return to the store which won't be possible until December 😕.
Unfortunately it wasn't worn until we traveled very disappointed with the fabric as it's not yet been worn in the hot climate we are heading to.

I did a farmers online order on Sunday afternoon it arrived today excellent communication through email and the parcel was so well wrapped I’m impressed. Also a postage return sticker. So thorough. Well done farmers.

Today i went into farmers in the richmond mall and i was looking for acne treatment and lipgloss with my sister and this lady was following us around the store. We toke the acne treatment and lipgloss up stairs to have a look for a barbie for out younger cousins birthday mind you i didnt end up getting the barbie because the worker followed me up stairs and toke my stuff out of my hands and assumed i was going to steal it? And told me to come get my stuff from the counter when I was going to buy it mind you I was going to buy it. I just found it very rude that the lady came up to me and my sister and took the stuff out of her hands when we were going to buy it we were just upstairs looking for a Barbie for my younger cousin‘s birthday. I don’t want this to happen again. It was very rude as we were walking out of the store. She handed us some free sample of cleanses. I think it’s so I didn’t report her.

Warm welcoming staff and there were a few who smiled and said good morning to us. Leigh Anne was senstive in her approach, took us to the products and had great knowledge of what the varying functions were. Meandering through the store, we thoroughly enjoyed ourselves and bought three products and joined farmers club as a result. Thank you for a wonderful experience.

Ordered fitted bed sheet same as previous sheet, specification unchanged however there was so much excess fabric. Feel cheated out of my money with only being able to get a gift card when product wasnt as described. Sales person said i could get exchange it with anything else from the store but just breeding over consumption. When all I need is a bedsheet that fits but clearly can't trust them to do that. My time and energy is more valuable to me than repeated attempts at trying to find something suitable. I will not be shopping at farmers again.

Farmers Manukau, have made huge changes to their store, I haven’t been for 3 months, had knee surgery. Thought I would call in for a browse, wow looks amazing. I was helped, by an older island woman who was working places clothes in new baby department, I really liked her, she left me alone, kept asking every now and again. She was putting out new baby clothes, what about these she said, there’s little pants to match, 2 for $20 just lovely, was so pleased, with product and price, also service, I told her I was proud of her. Love farmers yeah 👍