I have a feeling that after all the turmoil with the move, packages not arriving, and delays Fanhome has turned a corner. Last couple have arrived as expected, and the one I am waiting on has been sup... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The straight forward process of subcribing and details of the pricing was awesome, no hidden fees or anything of that nature. Looking forward to building pecco's ducati moto GP 23 bike when all s... Näytä lisää
Yritys on vastannut
Finger weg,das sind Betrüger!!! Fanhome hat mich um hunderte Euro BETROGEN!!! Ich musste aus gesundheitlichen Gründen das Abo pausieren und jetzt habe ich einen unfertigen R2D2 und mein bereits übe... Näytä lisää
Yritys on vastannut
THANK YOU FOR WORKING WITH ME ON PAYMENT ISSUES YOUR CUSTOMER REP DID A VERY GOOD JOB AND SENT ME THE REQUESTED INFORMATION VIA E MAIL.... IT WOULD BE HELPFUL IN THE FUTURE FOR THOSE OF US ON FIXE... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Yhteystiedot
Yhdistynyt kuningaskunta
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4,1
Hyvä
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not at the end.
In tge beginning you just needed more info of what price range each package bring. Not afterwards while checking out.
21. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi ThaRev,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Easy to signup and see the process
Easy to signup and see the process.
I would like to see a cancellation/pause option though if I ever need to cancel or pause in the future.
24. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Weston,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Well customer service helped me get my…
Well customer service helped me get my payment placed the right way and packages have been a little slow
but have and haven't gotten some parts for my motor but other that that every thing with the Mustang build is going sooth
12. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Michael,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Prompt response to my order
Prompt response to my order. Hope U don't turn out like the other subscription for a chess set years ago where the company went bankrupt. I hope I'm not wasting my time and money on something I can't complete. Make it happen. Ty
22. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
So far so good
Had a little trouble setting up my subscription. I don't know if it was because I was on mobile. Besides that the 1st package came with in a week. Easy to assemble. Can't wait for the next one.
11. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Fernando,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Vastaus yritykseltä Fanhome
Hello Ryan,
We appreciate your interest in our collection.
To allow our team to inform you about any questions regarding your collection, please contact us through the form on our website or by email: support@usa.fanhome.com.
We hope you continue enjoying your collection!
Warm regards,
Fanhome
Only 2 boxes in 14 months
Received just 2 boxes in the 1st year of joining, and it was supposed to be a 10 month build. Now in my 14th month and received box 3 but no stage 10 which means I still can't build. They should get with agora models and learn how a subscription works
10. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hello Michael,
We are very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate you taking the time to share your feedback.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
We have also taken your comments regarding the delivery frequency, missing stages, and your overall subscription experience as valuable feedback. We will make sure your feedback is noted and shared with the relevant team for consideration as we continue working to improve our service.
Thank you for your patience and understanding.
Kind regards,
Fanhome Team
My car part as not turned up please can…
My car part as not turned up please can you tell me my …
3. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hello Michael,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback. Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome
It was on time and pretty good service…
It was on time and pretty good service and delivery quality
3. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Jesus,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Really easy
Signing up for the subscription was truly easy and for a disabled person who isn't technically inclined and always looking for things to stay busy this will definitely help thank you so muck
22. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Kendall,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Awesome products and support
Been with Fanhome for several months. I subscribed to their Lamborghini Revuelto and Millennium Falcon. Today I emailed support to ask for a pause. They got back to me quickly and they were able to pause my subscriptions for 3 months. AWESOME company.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanhome
Hi James Hetrick,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Great Product
I truly enjoy the quality of the product thus far. The assembly is easy with just enough of a challenge to keep me engaged.
9. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Nick,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Zuverlässig und immer gut informiert 🤗
16. huhtikuuta 2026
Vastaus yritykseltä Fanhome
Hallo Kerstin,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
Das Team von Fanhome
I don't understand how the first months…
I don't understand how the first months I received 2 comics for $25 and the next month 2 comics for $45 then the following month 2 comics + mug for $75! I would like to know what is the price per comic.
10. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hello Cristian,
We are sorry for any confusion regarding the different charges on your subscription, and we understand your concern about the price of each comic and the contents of your deliveries.
You can find details about the pricing, number of deliveries, and shipment composition on our website under the Your Subscription in Detail and Frequently Asked Questions sections. This information is available before subscribing.
Please note that the price of each delivery can vary depending on the contents of the package, as some deliveries may include additional items.
Our team is also reviewing the details of your subscription and will contact you as soon as possible to provide you with the specific pricing information regarding your previous deliveries and clarify the charges.
Thank you for your patience and understanding.
Sincerely,
Fanhome
Super 👍👍👍👍👍👍
10. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Tino Zagoris,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Very quick and easy to sign up
Very quick and easy to sign up. I've signed up with items before online and some of them take ages to sign up. Fanhome didn't. Straight forward and simple.
21. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
The timing and quality of the package
9. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi damien,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Really helpfull service
9. syyskuuta 2026
Vastaus yritykseltä Fanhome
Hi Roland,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Fanhome customer service in the…
Fanhome customer service in the collectible hobby world are by far one of the best! They always follow up on emails & questions & very helpful, especially Anila & Nadia were extremely helpful in solving my queries & I was very happy with the way they assisted me. Well done guys, 5 Stars all round! 🙏🏻🤩
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanhome
Hi NELLO GRANATO,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Bought the 1/2 Scale R2D2 in Septmber…
Bought the 1/2 Scale R2D2 in Septmber of 2025 on a 10 month shipping plan. Fast forward to September of 2026 and i've received 1 of my boxes since February. Horrible customer service, nearly $1,500 and I still can't build it...
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fanhome
Dear Alex,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, could you please contact us through the email support@usa.fanhome.com.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.