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Fair Finance Arvostelua 

1 650
•
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Thank You so much to Chantelle, collections officer for setting up my repayment plan with Fair Finance, made it so easy & so affordable got me back on track now. Thank You.

Saanut 1/5 tähteä

Unfortunately it dosent matter if you have never missed a payment EVER they will not give you a loan. That is not taken into consideration. It’s a shame because building that trust and repor should me... Näytä lisää

Saanut 5/5 tähteä

Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you n... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Diona at fair finance appears to be very popular. She responded personally to getting bank statements by email. I am hoping the top up process is a success. As used this company for many years no... Näytä lisää

Yrityksen tiedot

  1. Muut kuin pankin rahoituspalvelut

Yrityksen kirjoittama

We offer a range of financial products and services designed to meet the needs of people who are financially excluded. We are committed to providing high quality products and services that are affordable and accessible. Wherever possible we work in partnership with other companies and agencies that share our goals. Most of our customers are ignored by the mainstream financial services industry and exploited by the sub-prime financial services industry. When we have helped to put the loan sharks and predatory lenders out of business, then we will know we have been successful. We offer: Fair Personal loans providing affordable personal loans to individuals who don’t have any or have only limited access to mainstream finance.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 55 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(1 650)

197 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Unable to get response when email

Sent a complaint in 12 days ago and have not heard back. payments have been sent to Fair finance and have been for last 12 months however only just found out payment ref was wrong fair finance have the payments and advised of the different payment ref but unable to get a reply. Going to the ombudsman now as need this fixed and rectified ASAP!

6. marraskuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Dear Sam,

Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologise for the frustration you've encountered with the payment references and the lack of communication from our team.

Your concerns are important to us, and we would like to resolve this matter as quickly as possible. Please contact us directly at enquiries@fairfinance.org.uk and we will do our best to address your issue and provide clarification.

Best regards,
Fair Finance Team

Saanut 5/5 tähteä

Excellent company easy to apply friend…

Excellent company easy to apply friend has used fair finance in the passed highly recommended t

27. lokakuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Hi Ed,

Thank you so much for the kind word and recommendation! We're glad you found the application easy, and you had a positive experience with Fair Finance.

If you need any further help or information, please let us know, we're happy to assist.

Best regards,
Fair Finance Team

Saanut 1/5 tähteä

Terrible customer service

Since May, I have made three separate attempts to complain and enquire about your data policy, you still cannot be bothered to respond so I will now be escalating it further to the FCA. Terrible customer service.

25. lokakuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Hi ND,

We are very sorry you haven’t had a response and thank you for flagging this.
Please contact our complaints team directly so we can resolve this as a priority:
Email: complaints@fairfinance.org.uk

When you contact us, please include your full name, account number (if you have it) and dates of prior enquiries.

If you remain unsatisfied after we respond, you can escalate to the Financial Ombudsman Service or the FCA.

Best regards,
Fair Finance Team

Saanut 5/5 tähteä

the communication from start to finish…

the communication from start to finish is perfect, a very excellent company, this is my 3rd loan with them now have not missed a payment, but the service you get and the ease of applying is brilliant.

23. lokakuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Hi John,

Thank you for the wonderful feedback and for choosing us again! We’re thrilled the communication and application were smooth and well done on your repayments. f you need any further help or information, please let us know, we're happy to assist.

Best regards,
Fair Finance Team

Saanut 4/5 tähteä

Great experience

I have found fair finance very helpful indeed. They have been professional and they helped me out when I needed the extra cash. I highly recommend them.

22. tammikuuta 2025
Saanut 1/5 tähteä

Took out a loan with Fair Finance last…

Took out a loan with Fair Finance last year and no problems. Everything paid back on time and loan closed. Have since twice applied for another loan due to unforeseen circumstances. Twice been refused? Nothing has changed - yet computer says no? Won’t be using again (I’m 3 months or ever) they probably respond to this review with some bla, bla about carefully considering all aspects, bla, bla…. Then why was the first loan granted?!?

30. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Does not except benefits avoid

9. syyskuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Thank you for your review, Matty.

We want to clarify that we do indeed accept customers on benefits and many of our valued clients are currently receiving benefits. As a responsible lender, we are committed to conducting credit and affordability checks to ensure that our services can be offered responsible. While we strive to assist as many applicants as possible, we cannot guarantee approval for everyone, as it depends on individual circumstances.
We appreciate your understanding and we are here to support our customers in any way we can.

Best regards,
Fair Finance Team

Saanut 3/5 tähteä

I had loan for 12 months never missed a…

I had loan for 12 months never missed a payment always payed on time applied for another and turned me down saying not enough disposable income bearing in mind I am already paying them stay away

3. syyskuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Hi Stephen,

Thank you for sharing your experience with us. We appreciate your loyalty and timely payments over the past year. Even with a strong payment history, our responsible lending practices require us to thoroughly assess each application to ensure that we’re making sustainable lending decisions for our clients.

We are sorry we were not able to approve you on this occasion however you may reapply in future, and should you be eligible we hope to provide you with the finance you require.

Best regards,
Fair Finance Team

Saanut 1/5 tähteä

Incompetence

Requested a cancellation by phone as i wanted to avoid a hard search being affed to my credit file at 09.32 was assured by man that no hard search would take place received email confirming application was deactivated @ 9.36 but despite this a credit check did take place as i received an email sorry you have been declined so i rang again at 11.53am again staff lied and said no credit check had been undertaken and it was just the system sending that response because i had cancelled the application
Received notifications saying a hard search had taken place this morning (30/1/25) from money supermarket. A screenshot has been taken email sent with screenshot proving a hard search took place and compensation will be required for illegally accessing my credit file or court action will be taken

29. elokuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Thank you for your feedback, Simon. We apologise again for the error and frustration caused.

As discussed in our call yesterday the hard search has been removed from your credit file, and we've reinforced staff training to address miscommunication.

Should you require any further clarification, please don't hesitate to contact us.

Best regards,
Fair Finance Team

Saanut 5/5 tähteä

This company is a joy to deal with

This company is a joy to deal with , they are very professional, always on hand to help whatever situation you find yourself in , and don’t chase you with harassing calls or letters , when I got my loan they paid out fast and it felt rewarding dealing with a company who shows true professionalism and respect to their customers ( I’m not a paid review or anything this is a genuine one incase your wondering ) if I ever find myself in trouble , this would be the first company I’d trust in a heartbeat 5 stars and thankyou to all your staff who have been understanding and helpful in every dilemma whatever that may be they should be proud of how respectful they are to their clients and as a company how decent you show yourself me to be , which in my case has been to the highest of standards

29. elokuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Hi Tyler,

Wow, thank you so much for this excellent review! We're very happy to hear how much you've valued our team support - especially knowing we've been able to make things stress-free and respectful for you.

Thanks again for choosing Fair Finance and for taking the time to share your experience. Whenever you need us - we are here to help!

Best regards,
Fair Finance Team

Saanut 5/5 tähteä

One to one experience, good customer service

Diona is a very good customer service assistant very patient and understanding. Easy to talk to and listened to my side. She really helped and we both got to a good position at the end. I like the one to one experience better than filling the online form.

22. elokuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Hi Moji,

Thank you so much for your kind words! We're thrilled to hear how much you valued Doina's patience and understanding - and we'll make sure she sees this!

It's wonderful to know the one-to-one support made a difference for you. We'll keep championing that personal touch.

If you need anything in the future, we are here to help!

Best regards,
Fair Finance Team

Saanut 5/5 tähteä

Fair finance are an excellent loan…

Fair finance are an excellent loan company, who genuinely financially assist their applicants in a friendly compassionate way, whilst offering advice and loans at competitive rates suitable for your current situation.
Their interest rates are good; and repayment schedules are always in synchrony with ones own influx of money throughout the repayment periods weeks and months, and so it is consistently easier to stay on top of paying your loan back, at a rate you can afford upon these relevant banking dates.

They are as they are named... fair finance

7. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

brilliant service all-round highly…

brilliant service all-round highly recommend

28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Hi Michael,

Thank you for the fantastic feedback! Delivering "brilliant service" is what we aim for.
If you ever need support in the future, we’re here to help. Thanks for trusting Fair Finance!

Best regards,
Fair Finance Team

Saanut 5/5 tähteä

Exceptional experience with Fair Finance

Exceptional experience with Fair Finance,second loan even better. The online application done in under 15 minutes and the next day the funds were in my account. I'll keep coming back and recommending them to anyone who needs a hand 🙌

17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Fair Finance-logo

Vastaus yritykseltä Fair Finance

Hi Kerry,

Thank you so much for your excellent review and for choosing Fair Finance again. Your recommendation means the world to us.
If you ever need support in the future, please don't hesitate to reach out. We're here to help!

Best regards,
Fair Finance Team

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