Fairfax & Favor Arvostelua 

My experience with Fairfax and Favor , from purchasing , delivery and , on one occasion a return, was always impeccable. They graciously answer promptly and pleasantly even general questions sent via e-mail. They have somehow mastered the rare art of making the customers feel like they are the only ones with focus on them personally. Not a small thing in this day and age when customer service for e-commerce is seriously lacking. Additionally, their products are gorgeous and of excellent and consistent quality . Love the brand and I wish they had a physical presence in the U.S.

I have purchased several items now from F&F , always been very happy with customer service , who were brilliant when I received a bag which was faulty , the young lady was very apologetic and asked me to send it back at my convenience ( free of charge ) and either refund or replace , a new one was sent out as soon as they received the old one back. Can’t fault F&F and would highly recommend ☺️

Excellent customer service after I snapped a button on my jacket. It was repaired promptly and free of charge. They even paid for the postage.
Thank you! ❤️

A1 Product and Style way beyond

One of my favourite brands! Have always found Fairfax & Favor products to be of fabulous quality and so stylish. Customer service is also exceptional. 😊

Excellent customer, I ordered x2 of something and wrote yo enquire if I could cancel x1 but the order had already been processed and was advised I could return free, however, I decided to keep.

I’m sharing this to help others make an informed decision. I sadly did not listen to the other reviews about the soles of their boots. From reading other reviews, Fairfax and favour seem to have many comments about the soles being poor quality.

I purchased a pair of boots from Fairfax as a gift, which developed a structural fault after being worn only once (again, which seems quite a common issue with their boots from other buyers). The issue was reported shortly after purchase, but it was dismissed as wear and tear, and no remedy was offered for sometime. After weeks a “goodwill” gesture was offered to repair the sole but they then Fairfax said if the same issue were to reappear, they would not address this.

What was most disappointing was the customer service throughout—our concerns were not properly addressed, communication was poor, and no apology was offered at any stage. To say it was like talking to a brick wall seems a fair representation.

After several failed attempts to resolve the issue, I had to begin a small claims action. Only then was the matter settled before we were forced to take them to court.

This experience required unnecessary time and effort to resolve something that should have been straightforward. I would advise others to be cautious and prepared to assert their rights if needed.

The small claims process is easy and self explanatory, and citizens advice or your credit card company have great resources to get you on track. Do not settle for poor customer care or products that do not meet your expectations! I have shared this on my instagram, and will be sharing this on my linked in shortly to help others in this situation!

Great ordering system and if you need to return anything, customer services are on hand to help. You can speak to a real person, not a robot

Every order I place with Fairfax & Favor gives me another chance to experience great customer service and super quality products. This time around Paige was super helpful.

It was a gift and she loves it

Easy to use website . Quick delivery with a long return period. Excellent quality clothing and boots. Overall fantastic service
Steve

Very easy to make a purchase on their website. Fast shipping, when I contacted their support I got a quick reply and good service.
I absolutely love my blenheim saddle bag! It's a quality product,and I highly recommend this company.

Having received my boots from online, they were too big. The exchange process was very straightforward and my replacement boots were soon back with me. I would have no hesitation in buying online again as excellent service.

I’m very impressed with this company . From the ordering process online to delivery via FedEx International Overnight to the United States the process was seamless .
I’m thrilled with the handbag quality as well as the reasonable price . I’m sure I will have this bag in my collection for years to come ! Thankyou for the opportunity to shop with you !

Terrible quality - had the boots 10 months before the sole started coming off - they went back for repair. I have had them back about 2-3 months and the brand new heel is coming off.

Was absolutely assured by the lady in the shop that they were better than RM Williams. However my pair of RMs have lasted much longer and are a lot more comfier.

Wont be buying again!

Brilliant customer service team who went above and beyond to help me exchange some trainers for a smaller size. They were prompt with sending the new ones which I love. They are gorgeous quality and fit perfectly. Thank you Fairfax & Favor.

Fabulous experience today a call to Stamford was quickly answered with item available at Bawtry. Quick zip up the A1 to get the stunning jacket I wanted and the lovely ladies gave a wonderful purchasing experience. I will definitely be back when I have a bit more time for more lovely boots the biggest question will be which ones 😀..

My wife's explorer boots were returned as they cut her ankles, after only a short walk. The complaints manger was quite simply combative and refused to accept that this was a problem, because as far as she was concerned there was no fault with the boots. Surly if they cut your ankles, there is an issue, but no. Seriously unprofessional company, not what you think at all. We will never buy anything from these people again and we will not forget how we were treated. Terrible.

Shopping online with FF&F is always so quick and easy.

When I have needed to contact the customer care team they are so prompt,professional and nothing is ever too much trouble.

I highly recommend shopping at FF&F.