Fairfax and Favor are the best people to deal with ever ! They are efficient and kind I rang for help with a return recently and the lady was lovely and sorted my problem out immediately I hav... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
thank you for the wonderful service I got today in the Stamford branch. Despite what I was looking for not being in store, and subsequently in the sale the customer service advisors could not have bee... Näytä lisää
Yritys on vastannut
The products are a very high standard and it always feels very special arriving in their blue boxes with drawstring bags. The delivery is quick and if needed, returns are really easy :-)
Yritys on vastannut
I have two pairs of Regina boots, the suede cow girl boots, espadrilles and various clothing but I recently purchased the new Valencia heels and they will not refund me. They have changed the design s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
British Luxury Footwear & Accessories. Free Worldwide Delivery* and 60-Day Free Returns*.
Yhteystiedot
Narford Hall, Narford, PE32 1JA, King's Lynn, Yhdistynyt kuningaskunta
- info@fairfaxandfavor.com
- fairfaxandfavor.co.uk
4,3
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Simply amazing!
Absolutely fantastic service and the quality of the products is second to none.
If you value beautiful products, quality and friendly and reliable service look nowhere else.
Thank you Fairfax & Favor team! We will certainly keep coming back!
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning,
Thank you so much for leaving us this lovely 5* review. It is very much appreciated!
We are so pleased to hear of this and are glad we could help!
Thank you again, have a lovely day. :)
Best wishes,
Ella
Tassel back
I recently lost the back of one of the tassels from my Fairfax & Favor boots and couldn’t find a replacement on the website. I sent an enquiry via their Facebook page and within just a few hours received a response from Paige.
Paige went above and beyond, sourcing exactly what I needed and arranging for it to be packaged and sent out to me. The customer service was friendly, efficient and genuinely helpful throughout.
This is exactly why I continue to buy from Fairfax & Favor. Not only are their products beautiful and high quality, but their customer service is second to none. Amazing service as always – thank you, Paige and the Fairfax & Favor team!
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning,
Thank you so much for leaving us this lovely 5* review. It is very much appreciated!
We are so pleased to hear of this and are glad we could help!
Thank you again, have a lovely day. :)
Best wishes,
Ella
Tan Sliders cut my feet
The Southwold Sliders have absolutely ruined my feet, as where the leather straps cross the stitching rubs across the top of your foot causing them to bleed, these shoes are unwearable unless you have a pack of plasters to hand!
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Hannah,
Thank you for taking the time to leave us a review . I’m sorry to hear you’ve experienced discomfort with your new shoes — I know that can be frustrating. Blisters can be a normal part of the break-in process, especially with leather and suede, as these materials need time to soften and mould to your feet.
To help, you might try:
Wearing them indoors first for short periods.
Using thin, breathable socks to reduce friction.
Gradually increasing wear time as they start to feel more comfortable.
Each pair of shoes may require a different amount of time to break in based on the material and style. Patience and consistent wear will usually result in a comfortable fit over time.
While this isn’t considered a manufacturing fault and we can’t accept a return for this reason, we’re here to help make the break-in process as easy as possible.
We hope this helps,
Kind regards, Jordan
Unwearable shoes
I purchased a pair of Southwold Tan Leather Sandals for my wife but where the stitching runs on the cross over straps they cause severe blisters
We have always liked and enjoyed Fairfax and Favor products but these shoes are virtually unwearable
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Barrie,
Thank you for taking the time to leave us a review . I’m sorry to hear you’ve experienced discomfort with your new shoes — I know that can be frustrating. Blisters can be a normal part of the break-in process, especially with leather and suede, as these materials need time to soften and mould to your feet.
To help, you might try:
Wearing them indoors first for short periods.
Using thin, breathable socks to reduce friction.
Gradually increasing wear time as they start to feel more comfortable.
Each pair of shoes may require a different amount of time to break in based on the material and style. Patience and consistent wear will usually result in a comfortable fit over time.
While this isn’t considered a manufacturing fault and we can’t accept a return for this reason, we’re here to help make the break-in process as easy as possible.
We hope this helps,
Kind regards, Jordan
Outstanding
Excellent quality and so beautifully packaged. Returns could not be easier and the customer care service was exceptional.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning,
Thank you so much for leaving us this lovely 5* review. It is very much appreciated!
We are so pleased to hear of this and are glad we could help!
Thank you again, have a lovely day. :)
Best wishes,
Paige
Always have the best experience whether…
Always have the best experience whether online or instore !
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning,
Thank you so much for leaving us this wonderful 5* review!
We are thrilled to hear this and are pleased to hear you have enjoyed your experiences with us.
Thank you again, have a lovely day. :)
Best wishes,
Paige
Responses to emails are always dealt…
Responses to emails are always dealt with promptly and have a personal
touch. Excellent customer service and lovely products.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Richard,
Thank you so much for taking the time to leave us this lovely 5* review! We are so pleased to hear that we have been able to assist you with your query. :)
Of course, if we can do anything else to help then please do let us know!
Best wishes,
Paige
As always a great experience with F&F
As always a great experience with F&F - this time i was exchanging a gift I’d bought my wife that was the wrong size - easy returns process, great communication throughout. Seamless.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning,
Thank you so much for taking the time to leave us this wonderful 5* review! We are so pleased to hear that we were able to assist with this. :)
Of course, if there is anything else we can do to help then please do let us know!
Best wishes,
Paige
Fairfax & Favor is my go to for gifts…
Fairfax & Favor is my go to for gifts for my wife. She loves the F&F style and look. When a item does not fit, returns are as easy as sending an email to a real person in customer service who sends instructions and a return label. My credit card receives a credit less than a week later. Also, it is amazing how fast orders arrive from Great Britain. Their entire service is a well oiled machine!
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning,
Thank you for taking the time to leave us a review. It is lovely to hear how much you love our styling and customer service!
Best wishes,
Ciara
Great products and customer service is…
Great products and customer service is top notch
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning,
Thank you so much for taking the time to leave us this wonderful 5* review. We appreciate your kind words and are pleased to hear this!
Thank you again and of course, if we can assist with anything then please do let us know!
Have a wonderful day. :)
Best wishes, Ella
Customer service were really helpful…
Customer service were really helpful and responding really quickly
The Daphne blazer is just wonderful, the suede is sumptuous and feels very special to wear
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Lisa,
Thank you so much for taking the time to leave us this wonderful 5* review. We appreciate your kind words and are pleased to hear this!
Thank you again and of course, if we can assist with anything then please do let us know!
Have a wonderful day. :)
Best wishes, Ella
Shipment of item was very quick. Their customer service was excellent . Highly recommend them as a company
Very quick delivery
Item was fabulous
Their customer service is excellent
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Nicole,
Thank you so much for taking the time to leave us this wonderful 5* review. We appreciate your kind words and are pleased to hear this!
Thank you again and of course, if we can assist with anything then please do let us know!
Have a wonderful day. :)
Best wishes, Jordan
Mixed Unclear Messaging
It's really stressful to buy certain releases and there's a lot of misinformation and mixed messages. If you're looking for a nice experience this isn't it. I wanted to purchase a Town and Country bag launched today. Firstly I was told twice by customer services that the launch time was BETWEEN 10 and 12 and that they couldn't confirm the time. Unfortunately I was away and could not access things easily and was trying to juggle checking out of a hotel and getting on a train - not having a set time confirmed made things difficult to organise for the best. I also asked two stores about getting the bag in store and was told that it was online only, none would be in stores so today on launch day a customer appears with a bag purchased instore! I just feel this mixed messaging and goal posts constantly moving is unacceptable and paying customers are treated with disrespect. I've spent thousands with them and do you know they wouldn't even honor me a free cap when I was a day out of the promotion!!! Yet they will give a £500 jacket to an 'influencer' in a heartbeat. Not a good look. You shop with a brand to feel good not to be made to feel disrespected and like a mug. They are either confused about where the products are or there is some 'tiered' priority list where some people can request a product into store while the same opportunity isn't extended to others.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Hi Justine,
Thank you for taking the time to share your feedback. We are very sorry to hear about your disappointment surrounding the Town and Country launch and the experience you had trying to purchase your bag.
Having reviewed this internally, we do acknowledge there were communication inconsistencies across our teams regarding launch timings, and we completely understand how frustrating this must have been, particularly whilst you were travelling and trying to plan your day around the release. This is not the experience we want for our customers, and we are actively reviewing our internal communication processes to ensure clearer and more consistent information is shared moving forward.
We would also like to reassure you that there is no tiered priority system in place for access to this collection. Whilst some stores may occasionally receive limited stock allocations, the mixed messaging you received was due to internal communication errors rather than preferential treatment, and we sincerely apologise for the confusion this caused.
We genuinely value all customer feedback and loyalty, and we are sorry that on this occasion you felt let down by your experience with us.
Kind regards,
Becky
Customer Service Manager
Brilliant service
My wife and daughter have been big fans of Fairfax and Favor, both owning many items especially shoes and handbags.
Fairfax and Favor came to my rescue when I wished to return a pair of shoes recently. They went over and above to support and resolve.
Thank you so much.
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Paul.
Thank you for taking the time to leave us a 5* review.
We are so pleased that you are happy with your experience with our customer service team!
Best wishes, Jordan
Always an absolute pleasure to deal…
Always an absolute pleasure to deal with Fairfax and Favour...be it online or in their shops.
It is true old school customer service that is second to none.
Quality of the products are also superb.
A recent exchange went without a hitch and my good lady loves her new boots.
Many thanks as always and keep up the great work.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Nick.
Thank you for taking the time to leave us a 5* review.
We are so pleased that you are happy with your experience with our products and customer service!
Best wishes, Jordan
Extremely Disappointed: Substandard Quality and Durability
I am writing this review to express my profound dissatisfaction with the Regina boots. While Fairfax & Favor positions itself as a premium brand, the quality of the product I received is entirely inconsistent with that reputation.
Despite being relatively new, the boots have already suffered significant structural failures. The side zipper has malfunctioned and broken, and the soles are already beginning to delaminate and peel away. For footwear at this price point, such rapid deterioration is unacceptable and suggests a serious deficiency in quality control.
As these were a gift from an individual I am no longer in contact with, I lack the formal proof of purchase required for a standard return. However, the fact remains that the product itself is defective. It is highly disappointing to own an unwearable item that fails to meet basic standards of durability. I would advise potential Brooks customers to be cautious, as the craftsmanship does not reflect the premium price tag.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
We’re very sorry to hear of your disappointment and appreciate you bringing this to our attention.
We responded to your email shortly after receiving it to request some further information so we can look into this properly for you. As advised in our customer care communications, we do ask for up to 48 hours for our team to review and respond to enquiries, and we’re keen to work with you to understand what has happened with your boots.
At Fairfax & Favor, we take great pride in the quality and craftsmanship of our products, so we’re naturally concerned to hear of the issues you’ve described. While proof of purchase is normally required for warranty assessments, we would still like the opportunity to investigate this matter further and explore what options may be available to assist you.
Please do respond to our latest email with the requested information and photographs, and our Customer Care team will continue to support you from there.
Kind Regards,
Becky
Fairfax & Favor has been my go to for…
Fairfax & Favor has been my go to for boots and capes. I drool for a while then finally give in. I moved to Maui for a couple years and had to store my boot collection but after coming back to the mainland, I opened my waterproof storage and there were the beauties waiting for me. Then came the gorgeous cape I have been waiting for. I missed out on the navy I wanted since I moved but I did get the black and white. From customer service, the wrapping presentation, box, storage bag, and excitement upon arrival…it is a delight to receive every order.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning,
Thank you so much for taking the time to leave us this wonderful 5* review. We appreciate your kind words and are pleased to hear this!
Thank you again and of course, if we can assist with anything then please do let us know!
Have a wonderful day. :)
Best wishes,
Paige
Exceptional customer service
Exceptional customer service. I queried a quality issue I had with a product I had bought 12 months ago. Response within hours, product returned for inspection within 24 hours and received a replacement with no hurdles to jump through.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Miriam,
Thank you so much for taking the time to leave us this wonderful 5* review! We appreciate your kind words and are pleased we were able to assist you! :)
Best wishes, Jordan
Suede bags not good
Really lovely items from this company, however don’t bother with the suede bags, they don’t last five minutes. I have had three suede bags, several pairs of suede boots, have been alright, but one in particular bag quickly discoloured, even turned a complete different colour and because of this, the bag ends up looking dirty and completely tatty, so basically unusable even my husband said I look scruffy 🙈Customer Services said that I have squashed the bag, then I’ve put it in the sunlight next minute it I’ve allowed dust to get on it. They then said this is not a defect and I should use their suede kit which they encourage me to buy (Which I already had!)So basically I’ve come to the conclusion that I shouldn’t be buying any more suede bags from them as they cannot guarantee the quality on the bags, neither take any kind of responsibility that they could be a fault with these particular bag! Doesn’t fill me with great confidence! Considering the high price you pay for these items, you do not expect a product to spoil in this way especially when you have actually looked after it and kept it in its box when not in use! I also have a friend that exactly the same happened so this suede is obviously a bit of a problem! Not the response I expected from a company like this!
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Hello Christina,
We’re sorry to hear you were disappointed with your experience.
After carefully reviewing the images provided, we were unable to identify a manufacturing fault with the bag. From the photos supplied, the bag showed signs of general wear, surface marking, and dirt build-up rather than a defect in workmanship or materials.
We always aim to be fair and transparent in our assessments and did provide care guidance which may help restore the appearance of the suede. We’re genuinely sorry this outcome was not the one you had hoped for and appreciate your previous support of the brand.
Kindest Regards,
Becky
New handbag 👜
I went to the Bawtry store on Monday. The staff were second to none . Thank you ladies . I came away with a new handbag and some other little goodies that I'm absolutely chuffed with .😊
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fairfax & Favor
Good morning Dawn,
Thank you so much for taking the time to leave us this wonderful 5* review! We appreciate your kind words :)
Best wishes,
Ella
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