Facetheory Arvostelua 6 185

Vastaus yritykseltä Facetheory

5. tammik. 2026

Hi Nadia,

Thank you so much for taking the time to leave a review and for mentioning the quick delivery. It is great to hear your order arrived promptly and met your expectations.

The team works hard to dispatch orders quickly, so feedback like this is really appreciated. If you ever have any questions about your products or need help choosing your next routine, our customer service team is always happy to help.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

29. jouluk. 2025

Hi Giorgia,

Thank you for your glowing review—it's wonderful to hear how FaceTheory products have transformed your skincare routine, leaving your skin smoother, more radiant, and firmer after months of use. We're delighted that our detailed product descriptions and value-for-money balance have made such a positive impact, along with our ongoing packaging improvements. Your praise for our customer care team, especially the proactive support during breastfeeding, truly warms our hearts and reflects our commitment to helpful, kind service.

Thank you again for taking time to provide your feedback.

Facetheory Team

Vastaus yritykseltä Facetheory

22. jouluk. 2025

Hi,

Thank you so much for sharing your feedback. We’re really glad to hear you love the formulas, though we’re sorry to learn the new packaging hasn’t been as enjoyable for you. We truly appreciate your honesty, as packaging changes are made with careful consideration, and hearing how they work for our customers helps us improve.

Thank you again for taking your rime to share your feedback with us.

Facetheory Team

Vastaus yritykseltä Facetheory

22. jouluk. 2025

Hi Channi,

Thank you for your honest feedback, continued love for our products, and for recommending us to friends. We're truly sorry to hear about the product waste and grey residue from the aluminium packaging. To address the grey residue issue specifically, we've updated to plastic caps on our aluminium tubes in recent months, which prevents the material interaction you described.

The switch from glass to aluminium tubes aimed to enhance sustainability through lighter weight for lower transport emissions and high recyclability, while better protecting formulas from contamination and oxidation. We recognise these benefits haven't outweighed issues like residue and dispensing control for some users.

Your input, along with similar feedback, is actively guiding our packaging reviews and improvements to balance usability, product preservation, and eco-impact. We've already implemented tweaks to reduce residue buildup in recent batches and continue exploring options.

Vielen Dank für Ihre Nachricht aus Deutschland and we hope to welcome you back soon.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

Päivitetty 18. jouluk. 2025

Hi Helen,

Thanks so much for your feedback! We’re really glad to hear you love our products. We appreciate your comment about the moisturiser packaging. Customer input like yours helps us improve. We’ll be sure to share your thoughts with our product team for future updates.

Facetheory Team

Vastaus yritykseltä Facetheory

18. jouluk. 2025

Hi Margaret,

Thank you so much for your lovely feedback! We’re delighted to hear our products work well for your sensitive skin. Your support means a lot to us!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

18. jouluk. 2025

Hi dhb,

Thank you so much for your kind words! We're pleased to hear that you've had a great experience with us and that your orders always arrive quickly. We really appreciate your support and look forward to serving you again soon!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

18. jouluk. 2025

Ciao Stefania,

Grazie per aver condiviso il suo feedback così dettagliato. Ci fa molto piacere sapere che è una grande utilizzatrice dei nostri prodotti! Comprendiamo perfettamente la difficoltà che descrive riguardo ai nuovi tubetti e all’aspetto simile delle confezioni. La ringraziamo per avercelo fatto notare, stiamo già valutando alcune soluzioni per migliorare il packaging e rendere più semplice distinguere i prodotti anche durante l’utilizzo.

Apprezziamo davvero il suo supporto continuo verso Facetheory e speriamo di offrirle presto un’esperienza ancora migliore.

Facetheory Team

Vastaus yritykseltä Facetheory

18. jouluk. 2025

Hi Bisola,

Thank you so much for sharing this heartfelt review. We’re truly touched to hear how you discovered Facetheory and that your skincare journey with us has been so positive. It means a lot to know that our commitment to ethical practices and inclusivity resonated with you, these values are at the core of everything we do.

We’re delighted that our products have been gentle yet effective for your skin and that our customer service team has made a great impression too. Your continued support since December 2024 is so appreciated, and we’re honoured to be part of your skincare routine for the long haul.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

18. jouluk. 2025

Hi Annemarie,

Thank you so much for your kind feedback! We're glad to hear your order arrived quickly and that you’re enjoying our products. We really appreciate your support and hope to see you again soon.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

12. jouluk. 2025

Hi Neil,

Thank you so much for your kind feedback! We’re delighted to hear that you found our website easy to use and that your order arrived safely. Your recommendation means a lot to us, and we’re so glad you had a smooth experience from checkout to delivery.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

12. jouluk. 2025

Hi Sara,

We’re absolutely delighted to hear that your skin has never looked better! Thank you so much for sharing your experience and for being part of the Facetheory community, it truly means a lot to us.

Wishing you continued great results!

Facetheory Team

Vastaus yritykseltä Facetheory

12. jouluk. 2025

Hi Toni,

We're so happy to hear you loved your products and that they arrived quickly! Free and fast shipping is always a bonus 😊 Thank you for sharing your experience and for choosing Facetheory. We really appreciate your support.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

10. jouluk. 2025

Hi Sophie,

Thank you so much for sharing your experience! We’re really glad to hear that our retinoid has been gentle enough for your sensitive skin while still making a visible difference already. Your tip about applying moisturiser beforehand is excellent advice, especially for those with reactive skin types. We hope you continue to see great results as your skin adjusts. Thank you for trusting us as part of your skincare routine!

Facetheory Team

Vastaus yritykseltä Facetheory

10. jouluk. 2025

Hi Aura,

Thank you so much for this wonderful review! We’re thrilled to hear how much you’re enjoying our Vitamin C and Niacinamide serums, and that they’ve made such a visible difference to your skin. It means a lot to know that you’ve found our products both effective and great value. We put a lot of care into creating high-quality formulations that deliver real results. Your feedback truly makes our day! Thanks again for being part of the Facetheory community.

Facetheory Team

Vastaus yritykseltä Facetheory

8. jouluk. 2025

Hi Jenny,

Thanks so much for your lovely feedback! We're happy you’re loving your Facetheory products. We truly appreciate your support.

Facetheory Team

Vastaus yritykseltä Facetheory

8. jouluk. 2025

Hi Charlotte,

Thank you so much for your wonderful feedback! We're pleased to hear you love our products and that our customer service team could assist you both with your skincare routine and your lost parcel. Your kind words mean a lot to us. We’re always here to help you get the most out of your Facetheory experience.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

8. jouluk. 2025

Ciao Beatrice,

La ringraziamo di cuore per la sua fedeltà a Facetheory e per aver condiviso la sua recensione. Siamo davvero lieti di sapere che utilizza i nostri prodotti da tempo e che apprezza la qualità delle nostre formulazioni, in particolare i sieri con alte concentrazioni di principi attivi.

Comprendiamo la sua osservazione sui prezzi, ma desideriamo rassicurarla che non abbiamo applicato aumenti dal 2023. Gli adeguamenti precedenti erano legati principalmente all’introduzione di packaging più sostenibili e al miglioramento delle nostre formule, ma da allora i prezzi sono rimasti invariati.

Ci fa piacere sapere che approfitta delle nostre promozioni e offerte stagionali – sono pensate proprio per offrire ai nostri clienti fedeli un modo vantaggioso di continuare la loro routine Facetheory.

La ringraziamo ancora una volta per la fiducia e per il tempo che ci ha dedicato.

Cordiali saluti,

Facetheory Team

Vastaus yritykseltä Facetheory

3. jouluk. 2025

Hi Rosie,

Thank you so much for your lovely feedback! We're delighted to hear that Merry was able to help and that you had such a positive experience with our customer service. Your kind words mean a lot to us.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

26. marrask. 2025

Hi Dan,

Thank you for taking the time to share your feedback. We’re glad to hear that you’ve enjoyed using our moisturisers and cleansers over the years and appreciate your detailed comments about the current packaging. We understand your concerns and take them seriously. Our team is already looking into improved packaging solutions to make our products easier to use and more sustainable. Your experience helps us identify where we can do better, and we’ll ensure your feedback is shared with the relevant team.

Thanks

Facetheory Team