Facetheory Arvostelua 6 185

Vastaus yritykseltä Facetheory

26. marrask. 2025

Hi Dan,

Thank you for taking the time to share your feedback. We’re glad to hear that you’ve enjoyed using our moisturisers and cleansers over the years and appreciate your detailed comments about the current packaging. We understand your concerns and take them seriously. Our team is already looking into improved packaging solutions to make our products easier to use and more sustainable. Your experience helps us identify where we can do better, and we’ll ensure your feedback is shared with the relevant team.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

18. marrask. 2025

Hi,

Vielen Dank für dein Feedback! Es freut uns, dass dir die Anwendung des Produkts gefällt und du mit der Lieferung zufrieden bist. Zwei Wochen sind tatsächlich noch recht früh – viele Kundinnen und Kunden berichten von sichtbaren Ergebnissen nach etwas längerer Anwendungszeit. Wir wünschen dir weiterhin viel Freude bei der Nutzung und freuen uns auf dein Update zu den Resultaten.

MfG

Facetheory Team

Vastaus yritykseltä Facetheory

18. marrask. 2025

Hi Laura,

Thanks so much for your kind words! We're really glad to hear you’ve had a great experience with Facetheory. Your support means a lot to us!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

18. marrask. 2025

Hi Kerry,

Thank you so much for sharing your experience and loyalty to Facetheory products. Knowing they've made a real difference for your sensitive, reactive skin means a lot. Supporting skin through menopausal changes, rosacea, and perioral dermatitis is never easy, so we're genuinely grateful you’ve found a routine that works better for you than any other brand, even those at a higher price point.

Thank you again for choosing Facetheory. Your trust and honest feedback truly matter to us, and we love hearing your story. Wishing you continued comfort and calmlm skin ahead.

Facetheory Team

Vastaus yritykseltä Facetheory

18. marrask. 2025

Hi Helen,

Thank you very much for sharing your feedback and for your continued support. We’re delighted to hear that you’re pleased with the quality of our products and that the recent packaging improvements have made a positive difference. Your suggestion regarding the lid design is greatly appreciated, and we will pass your comments along to our packaging team for consideration in future updates.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

18. marrask. 2025

Hi Philip,

Thank you for sharing your feedback. The colour of Retinal Supreme MultiCream comes from retinal, a form of vitamin A that naturally has a deep yellow-orange shade. This colouring is completely normal and reflects the strength and purity of the active ingredient. Because of its natural pigment, some transfer to light fabrics can occasionally occur, especially if the cream has not fully absorbed before bedtime.

We include this information on the product page so customers know what to expect when using a retinal-based product. To minimise the chance of staining, we recommend applying a thin layer, allowing it to absorb fully, or using it earlier in the evening.

Your comments are appreciated and help us ensure our product information remains clear and helpful to everyone considering retinal skincare.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

12. marrask. 2025

Hi Helen,

hank you for your feedback. We’re delighted to hear you love the products, though we’re sorry the packaging hasn’t been as convenient as it should be. Your comments about the metal lids and similarity between product tubes are really helpful. We’re already exploring clearer labelling and easier-to-use designs. We appreciate you sharing your experience and will make sure your suggestions are passed on to our product development team.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

12. marrask. 2025

Hi Lynne,

Thank you for sharing your experience with the Vitamin C Eye Cream. We're very sorry to hear that you developed dermatitis and discomfort after using the product. We understand how frustrating it can be when a skincare item doesn't suit your skin, especially if you have heightened sensitivity. Please rest assured, we take such feedback seriously and recommend discontinuing use immediately if you experience irritation. If you'd like advice on alternative products that might be better suited to sensitive skin, or assistance with your order, our customer care team is here to help. We're pleased to know you liked the packaging and found the offer valuable, thank you for your kind words.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

11. marrask. 2025

Hi Dov,

Thank you for your kind words. We're really glad our team could step in quickly and get everything resolved for you. Sorry again for the delivery issue, and we appreciate your patience and understanding.

Thanks

Facethery Team

Vastaus yritykseltä Facetheory

4. marrask. 2025

Hi Miriam,

Thank you so much for sharing your detailed experience. We’re delighted to hear that the serum has already helped improve the texture of your skin and reduced those white spots so quickly. It’s great that you’re giving it the full 8–12 weeks to see the benefits on your age spots and redness, as consistency is key with targeted treatments. We also love that you chose a vegan formula after doing your research — that’s exactly the kind of mindful skincare choice we encourage. We look forward to hearing how your results progress over the next few weeks.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

4. marrask. 2025

Hi Melanie,

Thank you so much for your feedback. We’re delighted to hear your order arrived quickly and that the product is already helping with dryness and irritation. It’s lovely to know you enjoy the texture and scent as well. We hope you continue to see great results with ongoing use, but if you have any questions or notice any changes, our team is always here to assist.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

4. marrask. 2025

Hi S,

Thank you so much for your kind words and for sharing your experience. We’re delighted that you enjoy our creams and service! We’re truly sorry to hear about the issue with the tube packaging—this isn’t the experience we want for our customers. Our team is already reviewing packaging materials to make them sturdier and avoid cracks in future batches.

If you still have any tubes that cracked, please reach out to our support team with your order details—we’ll be happy to help.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

31. lokak. 2025

Hi Daniella,

Thank you for sharing your feedback and for being a long-time customer. We're very sorry to hear about your disappointing experience and the irritation you encountered after our packaging change. This certainly isn’t the level of service or communication we aim to provide.

We appreciate you taking the time to explain what happened, and we understand how frustrating this must have been—especially after your previous positive experience with the cleanser. We’re already looking into improving the tubes to prevent issues like residue buildup and to ensure usage guidance is clearer.

Your comments have been shared with our product and support teams so we can learn from this and continue improving both our packaging and customer service process. Thank you again for bringing this to our attention.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

31. lokak. 2025

Hi Alison,

Thank you so much for sharing your lovely feedback! We’re delighted to hear you’re enjoying the Retinol Firming Moisturiser in Mandarin — it’s wonderful to know the scent and results have made it a favourite in your routine. We’re also glad your order arrived quickly.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

29. lokak. 2025

Hi Christina,

Thank you for sharing your feedback and for being a loyal customer over the past two years. We’re delighted that you enjoy the Glow-C Vitamin C Cream Cleanser and find it gentle and hydrating. We’re sorry to hear that the new tube packaging hasn’t met your expectations. Your comments are very helpful to us, and we’ll make sure they’re shared with our product team as we continually review packaging options.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

29. lokak. 2025

Hi Jocy,

Thank you for sharing your feedback. We’re really sorry to hear that the new packaging hasn’t met your expectations. Our team changed the design to improve recyclability and to protect the product during transit, but we completely understand your concerns about durability and ease of use.

Your comment will be shared directly with our product and packaging teams, as we’re continuously reviewing improvements based on customer experiences like yours. We truly appreciate your loyalty over the years and hope we can win you back in the future.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

29. lokak. 2025

Hi Danielle,

Thank you for sharing your experience. We’re very sorry to hear about the issues you’ve encountered with our new packaging and truly appreciate you taking the time to let us know. Safety and quality are extremely important to us, and what you described with the cleanser tube is not acceptable. Our team would like to investigate this right away—please contact us directly so we can arrange a replacement and review the packaging batch involved.

We’ve also shared your comments about the lid design and website text with the relevant teams. Feedback like yours helps us identify where improvements are needed most, and we’re already working on updates to address these concerns.

Thank you again for your past support and for giving us the opportunity to make this right.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

29. lokak. 2025

Hi Robyn,

Thanks so much for your lovely feedback! We're happy to hear your order arrived quickly and that you’re enjoying the products. Your support means a lot to us!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

21. lokak. 2025

Hi Tina,

Thank you so much for your kind words! It's wonderful to hear you’re enjoying the serums and moisturisers, and that the fragrance is a hit. We really appreciate your feedback about the metal tubes and caps. It’s important to us to make our products as user-friendly as possible, so we’ll definitely take this into consideration for future packaging improvements. If you have any other thoughts or need assistance, please don’t hesitate to reach out!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

21. lokak. 2025

Hi Tamzin,

Thank you so much for your thoughtful review and for recognising Fione’s help. We’ll make sure your kind words reach her.

We’re truly sorry for the confusion about your refund and the missing email. It sounds like the message never arrived despite leaving our system, and we understand how frustrating that must have been. We’ll be reinforcing checks with our email provider to help prevent situations like this in the future.

We also appreciate your honest feedback about product consistency and rebranding. Balancing innovation with reliability is something we’re actively working on, and we’ll make sure your comments are passed directly to our product and marketing teams. It means a lot that, despite the hiccups, you remain a fan of our formulas and we’ll do our best to restore your confidence in the overall experience as well.

Thank you again for your loyalty and for taking the time to share such detailed feedback. It genuinely helps us improve.

Thanks

Facetheory Team