Facetheory Arvostelua 6 184

Vastaus yritykseltä Facetheory

10. helmik. 2026

Buongiorno Luisa, ci dispiace sapere che il suo ordine ha subito dei ritardi. In questo periodo alcune spedizioni stanno impiegando più tempo del previsto. Abbiamo verificato che ha già contattato il nostro servizio clienti e che il problema è stato risolto. La ringraziamo per la pazienza e per averci dato modo di assisterla.

Facetheory Team

Vastaus yritykseltä Facetheory

10. helmik. 2026

Hi Rachael,

Thank you for sharing your feedback. We’re sorry to hear the texture and packaging didn’t meet your expectations this time. Product consistency can vary slightly between batches, but your comments are valuable, and we’ll be sure to pass them along to our quality team. Please contact our customer care team at help@facetheory.com if you’d like us to look into your specific items.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

27. tammik. 2026

Hi Rach,

Thank you so much for sharing your lovely feedback! We’re thrilled to hear Facetheory has become such a trusted part of your skincare routine and that you’re seeing real results with your glow and pigmentation. It’s great to know our products help you maintain your routine without stretching your budget. We truly appreciate your continued support and love. Here’s to many more months of healthy, glowing skin!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

27. tammik. 2026

Hi Krista,

Thank you so much for your kind words! We're delighted to hear that our Oat Toner, Night Cream, and Hydrasense Day Cream are working well for your sensitive skin. It’s wonderful to know they’ve become a great fit for your routine. If you ever need any product advice or skincare tips, our team is always happy to help!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

27. tammik. 2026

Hi Jane,

We’re really sorry to hear that you were disappointed with our new packaging. We truly appreciate you taking the time to share this feedback. We understand how important packaging quality is, and please know that we’re already working on improvements to make it sturdier and more user-friendly again. Your comments have been passed to our product and packaging teams as part of this process.

We hope you’ll consider giving us another try once the updates are in place. Thank you again for your honesty and support.

Facetheory Team

Vastaus yritykseltä Facetheory

27. tammik. 2026

Hi Jennie,

Thank you for sharing your honest feedback. We completely understand your concerns about the aluminium tubes and how frustrating that experience can be. Your comments about sharp edges and product waste have been heard, and we truly appreciate you taking the time to explain them in detail.

We want to assure you that we’re already looking into improving our packaging. In fact, we’ve already begun making changes, the HydraCleanse Rebalancing Gel Cleanser now comes in updated packaging, and other product improvements will follow soon as we continue to refine both sustainability and ease of use.

We’re so grateful for your continued support over the years and hope you’ll consider giving us another try once these updates roll out. Your feedback genuinely helps us make better choices for our customers and the planet.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

27. tammik. 2026

Hi Sarah,

Thank you so much for your continued support and for sharing your honest feedback. We’re really glad you love the products, but we’re sorry to hear that the new packaging hasn’t worked well for you. We completely understand how frustrating that can be, especially when it makes it harder to use every last bit. Please rest assured that we’re already reviewing our packaging options and looking into ways to make them easier to use while maintaining our sustainability goals. Your comments will be shared with our product team as part of that process.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

22. tammik. 2026

Hi Alex,

Thank you so much for taking the time to share this lovely review! We’re happy to hear that you’ve returned to Blemicalm and that you’re enjoying the formula just as much as before. It means a lot that you’ve chosen us again after trying other options, we’re so happy it continues to stand out for you.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

21. tammik. 2026

Hi Carol,

We really appreciate you taking the time to share your experience and for being a long-time Facetheory customer. We're genuinely sorry to hear about the issues you’ve had with your recent eye cream purchases, that’s definitely not the quality or experience we want for you.

The issue you describe with the tube sounds like there may have been a fault with the packaging, and we’d love to look into this for you. Please contact our customer service team at help@facetheory.com.

Thank you again for your honest feedback, it helps us identify where things have gone wrong and improve for the future. We hope we can restore your confidence in us soon.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

20. tammik. 2026

Hi PJ,

Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the products and that your skin is looking and feeling great. We really appreciate you taking the time to share your experience.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

20. tammik. 2026

Hi PS,

Thank you so much for your feedback! We’re glad to hear you found it easy to shop with us and that our product descriptions were helpful. We hope you enjoy your products.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

20. tammik. 2026

Hi Sasha,

Thank you so much for your wonderful review and for recommending Facetheory. We’re thrilled to hear how much you’re enjoying your skincare routine, especially the Azelaic Acid, Tranexamic Acid, Niacinamide, and our Glow‑C range.

We really appreciate you taking the time to share thoughtful feedback about our aluminium tubes. We completely understand how that can be frustrating. Our team is currently exploring more user‑friendly and sustainable packaging options, and insights like yours help us make those improvements.

We're so grateful for your continued support and loyalty, it truly means a lot to us.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

20. tammik. 2026

Hi Lynne,

Thank you so much for your kind words! We’re so happy to hear you’ve had a great experience with both our products and service. It’s lovely to know you find the website easy to use and that our offers and quick delivery make your routine even smoother. We really appreciate your recommendation, it means the world to us!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

15. tammik. 2026

Liebe Incila,

herzlichen Dank für Ihre wunderbare Bewertung und die Zeit, die Sie sich dafür genommen haben! Es freut uns sehr zu hören, dass Sie mit unseren Produkten, den sauberen Formulierungen und dem Service so zufrieden sind und dass Sie bereits mehrfach bestellt haben. Ihr Lob geben wir mit Freude an unser Forschungs- und Entwicklungsteam weiter.

Auch für Ihren Hinweis zu der Aluminiumverpackung danken wir Ihnen herzlich. Wir nehmen Ihr Feedback zur Handhabung und Optik sehr ernst und geben es direkt an unser Produktteam weiter. Solche Anmerkungen helfen uns, Verpackung und Anwendung stetig zu verbessern.

Schön, dass Sie Facetheory entdeckt haben und unsere Produkte Ihnen so gut tun. Wir freuen uns schon, Sie bald wieder bei uns begrüßen zu dürfen!

Liebe Grüße

Ihr Facetheory Team

Vastaus yritykseltä Facetheory

14. tammik. 2026

Hi Cheryl,

Thanks so much for your lovely review! We’re pleased to hear you’re enjoying our eye cream and moisturisers. It’s great to know they last well for you. We really appreciate your support and it's wonderful that you make the most of our sales to stock up on your favourites!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

13. tammik. 2026

Hi Ravi,

Thank you for sharing your feedback.

We're really glad to hear you love our products! We’re sorry to hear that the new packaging hasn’t been as convenient for you. We chose the tubes to make recycling easier and reduce packaging weight, but we appreciate your point about ease of use. Your comments have been shared with our product team as we’re always looking for ways to improve. We really value your support and hope you’ll continue enjoying your Facetheory favourites.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

13. tammik. 2026

Hi Janette,

Thanks so much for your kind review! We're happy to hear you had a great shopping experience and that you're enjoying your Facetheory product so far. We really appreciate your feedback about our service and delivery too, it means a lot to us.

If you ever need any skincare tips or product recommendations, our team is always here to help!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

13. tammik. 2026

Hi Joanne,

Thank you so much for sharing your experience! We’re pleased to hear that our products have made such a visible difference and that your skin feels hydrated and youthful. It’s wonderful to know you’ve been with us for over a year. Your continued support means the world to us.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

13. tammik. 2026

Hi Mavis,

We're so happy to hear you're loving your Facetheory products and that the toner and serum are working well for your skin! It’s great to know you’re pleased with both the results and the delivery experience. Thanks so much for sharing your feedback.

We really appreciate your support!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

8. tammik. 2026

Hi Hannah,

Thank you so much for sharing your wonderful feedback! We’re thrilled to hear you’re loving the cleanser and that your skin already feels smoother and softer after just a week. It’s great to know you’re noticing the refreshing effect of the toner too.

We’re especially happy that our glass and metal packaging made a good impression, sustainability is really important to us, so it’s lovely to see that aligns with your values.

Thank you for trusting us with your skincare journey and for recognising the cleaner formulations we stand for. We can’t wait to welcome you back when you’re ready for your next order!

Thanks

Facetheory Team