Facetheory Arvostelua 6 184

Vastaus yritykseltä Facetheory

18. maalisk. 2026

Hi Magda

Thanks so much for your kind words! We’re delighted to hear you’re enjoying our products and really appreciate you taking the time to share your feedback.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

13. maalisk. 2026

Bonjour Gé R.

Nous sommes sincèrement désolés d'apprendre que le nouvel emballage et la texture de votre crème vous déçoivent. Nous avons récemment amélioré la formule et l'emballage pour une meilleure hygiène et une application plus facile, mais il semble que votre produit ne fonctionne pas correctement. Notre équipe souhaite examiner ce problème et vous proposer un remplacement ou un remboursement si nécessaire.

Pourriez-vous nous contacter à l'adresse help@facetheory.com en nous fournissant les détails de votre commande ou une photo du produit ? Nous ferons tout notre possible pour résoudre ce problème.

Merci pour votre retour ; il est très précieux et nous aide à nous améliorer.

Facetheory Team

Vastaus yritykseltä Facetheory

10. maalisk. 2026

Hi Poornima

Thanks so much for your review! We’re really happy to hear your order arrived quickly and that your skin feels soft after using the face wash. It’s great to know you’re enjoying it!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

10. maalisk. 2026

Hi Adam

Thank you so much for your kind words and for being a loyal Facetheory customer over the years. We truly appreciate your continued trust in us. We're delighted to hear that Fione was able to assist you so quickly and provide helpful skincare advice.

We’ve passed your lovely feedback on to Fione, and she was thrilled to hear your appreciation! It’s wonderful to know that you’re enjoying both the products and the service.

Thanks again for your support and we look forward to helping you on your skincare journey for many more years to come.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

9. maalisk. 2026

Hi Heather

Thank you for sharing your feedback. We’re so glad you love the products! We really appreciate you taking the time to let us know about your experience with the packaging. Your point about practicality is well noted, and we’ll be sure to pass this along to our product and design teams as we continue improving. We truly value your support and insight.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

9. maalisk. 2026

Hi Alisha

Thank you so much for your lovely review! We're thrilled to hear you're enjoying the updated moisturiser packaging and that it's making a difference. We really appreciate your feedback about the cleanser and eye cream tubes, we're always exploring ways to improve our packaging to make it more durable and sustainable, so your input is incredibly helpful. We're delighted you’re loving the products overall.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

4. maalisk. 2026

Hi Andreea

Thank you so much for taking the time to leave a review! We’re really happy to hear your Facetheory order arrived quickly and that you’re loving your product.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

27. helmik. 2026

Hi Preciosa

We’re so happy to hear that you’re enjoying our products, thank you for taking the time to share your lovely feedback! Your support truly means a lot to us.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

27. helmik. 2026

Hi Ojo

Thank you so much for sharing your experience with our Blemicalm Body Skin Clearing Spray! We're delighted to hear that you've seen such positive results and that it's been gentle and easy to use. It’s wonderful to know it’s made a real difference for both your skin and your confidence. We really appreciate your kind words and recommendation!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

27. helmik. 2026

Hi Mindy

Thank you for your review! We're so glad to hear your order arrived on time and that you were happy with the packaging. We appreciate you taking the time to share your experience and hope you’re enjoying your product!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

27. helmik. 2026

Hi Bogdan

We’re so happy to hear this, and it’s wonderful to know your son is already seeing such a difference! Blemicalm Body Spray was developed to make targeting body blemishes quick and simple, so we’re thrilled that it’s helping and easy to use too. Thank you for sharing your great results and recommendation, it really means a lot to us!

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

23. helmik. 2026

Hi Fiona

Thank you for taking the time to share your thoughts. We’re really sorry to hear that the new tubes haven’t met your expectations. We completely understand how frustrating it can be when packaging makes it difficult to use every last bit of product, and we truly appreciate your detailed feedback.

Our move away from glass was made to improve safety and reduce our carbon footprint, as tubes are lighter to ship and less prone to breakage. That said, we recognise that there’s still room to improve, and please know that we’re already reviewing and refining our packaging based on feedback like yours. In fact, we’ve recently updated the packaging for our HydraCleanse Rebalancing Gel Cleanser and Supergel Oil-Free Moisturiser to make them easier to use and reduce waste and we’re continuing to explore other improvements, including more sustainable and refillable formats.

Your input helps guide these changes. Thank you again for your honest feedback and for helping us improve.

Facetheory Team

Vastaus yritykseltä Facetheory

23. helmik. 2026

Hi Chevs

Thank you so much for taking the time to share such detailed feedback. We’re truly sorry to hear that the new packaging has affected your experience, especially as you’ve been such a loyal supporter of our skincare. We completely understand your disappointment and your concerns about practicality and residue, that’s not the experience we want anyone to have.

While our move away from glass was intended to reduce breakage, lower shipping emissions, and improve sustainability overall, we recognise that the current packaging isn’t working as well as it should. Please rest assured that our team is actively reviewing this and testing improvements. We’ve already updated the packaging for our HydraCleanse Rebalancing Gel Cleanser and Supergel Oil-Free Moisturiser to make them more user-friendly and reduce product waste, and we’re continuing to refine our other packaging options in response to feedback like yours.

We really appreciate your kind words about our formulations, it means a lot to know you still enjoy the products themselves. Your comments have been passed to our product and packaging teams as we explore further sustainable solutions, including revisiting alternative materials.

Thank you again for sharing your thoughts and for helping us improve.

Facetheory Team

Vastaus yritykseltä Facetheory

23. helmik. 2026

Hi Alyth

Thank you for your feedback. We’ve checked our records and can see that our team responded to your initial email within 10 minutes of receiving it asking for further information. You later confirmed that you found our reply in your spam folder, and a full routine recommendation was provided. We’re glad that our advice still reached you in the end, and we’re always here if you need further guidance or product support.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

19. helmik. 2026

Hi Lesley

Thanks so much for your feedback! We really appreciate you sharing your thoughts.

We completely understand your preference for glass packaging, it’s something we’ve been looking into carefully. In fact, we’ve already started making improvements with our HydraCleanse Rebalancing Gel Cleanser and Supergel Oil-Free Moisturiser, which now come in upgraded packaging.

We’re continuing to explore more sustainable and premium options across our range, so your input means a lot as we move in that direction.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

19. helmik. 2026

Hi Astrid

Thank you so much for your continued support and for taking the time to share such honest feedback.

We're really sorry to hear that the new tube packaging hasn’t met your expectations, we completely understand how frustrating that can be. Please rest assured that we’re already reviewing our packaging across several products and have made a start with improvements to our HydraCleanse Rebalancing Gel Cleanser and Supergel Oil-Free Moisturiser.

Your feedback helps us refine our approach as we look for packaging that’s both functional and sustainable, and we truly appreciate you taking the time to let us know.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

13. helmik. 2026

Hi Madeleine

Thank you so much for your lovely review and for being such a loyal customer, it truly means a lot to us! We’re delighted to hear you love our serums and vitamin C creams and have recommended them to friends and family.

We completely understand your feelings about the new packaging. The change was made to make our products lighter, easier to recycle, and more hygienic, but we know some customers miss the glass jars. Please know that we’re already exploring ways to further improve our packaging, with both sustainability and your experience in mind. Your feedback helps guide us in that process.

Thank you again for your continued support and for sharing your thoughts with us.

Facetheory Team

Vastaus yritykseltä Facetheory

13. helmik. 2026

Hi Sayeedah

Thank you so much for taking the time to share such an amazing review, it truly means a lot to us! We're pleased to hear that you've had a great experience with both our products and customer service team. It’s wonderful to know that our quick refunds and packaging updates have made a positive impression, we always work to listen to feedback and improve wherever we can.

We’re so glad you feel confident shopping with us and appreciate your support for our vegan and cruelty-free range. We’ll be sure to share your kind words with the whole team, reviews like yours really make our day!

Thanks again for recommending Facetheory and for being part of our community.

Facetheory Team

Vastaus yritykseltä Facetheory

13. helmik. 2026

Hi ACM

Thank you so much for sharing your experience! We’re delighted to hear you’re already noticing clearer, smoother, and more supple skin. It’s great to know you’re enjoying the texture and subtle scent of the products too. We really appreciate your kind words and look forward to hearing how you get on with continued use. If you have any questions or need further advice, please don’t hesitate to contact our customer service team at help@facetheory.com.

Thanks

Facetheory Team

Vastaus yritykseltä Facetheory

11. helmik. 2026

Hi Banke

We're so happy to hear you discovered Facetheory and that our products have helped improve your skin! Thank you for sharing your results. It means a lot to us. We appreciate your support and can’t wait for you to keep seeing even more benefits with continued use.

Thanks

Facetheory Team