everyhuman.com.au Arvostelua 

On 5th Nov 2025 I ordered a new pair of shoes dor my daughter’s birthday, 27 th November. They weren’t currently in stock but the websites said they would be available after mid November.
No shoes arrived.
On 28th Nov I both rang and emailed re the failed arrival. Response email was that they still hadn’t
arrived in Australia.
I asked for a refund.
I then hoped they’d be available for her for Christmas. But my wait was in vain
It is now Jan 20 and enough is enough. I’ve phoned and got the same message as always. High volume of phone calls etc etc. i’ve emailed again and again received the standard stock reply- our policy is.. nothing related to my request and no indication my email has even been read.
Not sure where this is leading but I suppose I will have to take it further?
Update:
It’s now Feb 2 nd. Shoes were delivered Friday after many excuses for the delay. But at least the issue is resolved. Thank you Everyhuman.
Shoes are gorgeous. My daughter loves her Billy shoes.
I’m happy with the outcome but will be hesitant about buying fro this company again.

Hi I purchased size 10 runners from every human. They were way too big so asked for an exchange, to a size 9. This was promptly enacted. My problem
Is that when I tried the shoes on they were so uncomfortable I couldn't walk. So hard, and heavy and rigid. They were pressing into my ankles and hurting. I asked for a refund as I can't wear them (and they are correct size ) but they won't refund due to the fact I bought them on sale.
I am unhappy with the product, and the service and disappointed because they looked perfect.

Edit: They have contacted me and solved the problem. Rating has changed according to the experience.

They advertise their products as being inclusive and supportive for people with disabilities, but unfortunately, their customer service doesn’t reflect that.

I purchased two pairs of discounted shoes for my son’s new set of AFOs. I usually size up by two sizes, but this time the shoes ended up being too big. As we are leaving overseas very soon, I quickly placed another order for the same shoes one size down, hoping to return the first pair for a refund.

The website stated that discounted shoes are only eligible for exchange or store credit, not a refund. I still reached out via email to explain our situation, but the response I received was nothing more than a generic script that didn’t address my actual request or circumstances.

In the disability community, empathy and flexibility matter. I wish their customer service reflected the same understanding and support that their marketing claims to stand for.

I returned shoes that were the wrong size and am still waiting for my refund THREE MONTHS later. They initially responded to email correspondence but after confirming they received the shoes back I haven't heard from them again. I've emailed multiple times, called & spoke to someone who had to speak to their boss (never heard back), called & left a message & received a text reply saying to email. It's beyond ridiculous. I just want my $124.95 back.

I made my first purchase with EveryHuman recently and was very happy. Firstly, purchasing was easy and straight forward. Then, the product, true to size, 'wide' is a true 'wide' fit - unlike many other brands. Not only are the shoes I purchased extremely comfortable, they look good - a simple combination of things that many other companies seem to get wrong. I have already made a second purchase with EveryHuman.

I am sometimes hesitant to order online but after reading the ads for EveryHuman inclusion too shoes, my arthritic feet encouraged me to try them. Now they are the only shoes I can wear all day and still not have sore feet at the end of the day. I am so impressed with them that I now have four pairs. And for an online service I have been able to contact them a few times and received amazingly quick responses and lots of help in ordering

The customer service team at EveryHuman could not be more helpful, I really needed extra wide width shoes and their team asked for my measurements and gave me style and sizing help - the absolute best, I love my Billy’s and I will be back

I have wide arthritic feet, bunions & Mortons Neuroma. I have FINALLY found a shoe so comfortable I can wear them all day. I shall purchase again.

Terrible customer service, had to do return as wrong size came. Immediately sent shoes back, 1 shoe was replaced immediately which is great but the one is out of stock and we were told we were going to get store credit. They never sent email on how to redeem, I called emailed and called multiple times. When I called I just got an sms saying just email as there’s only 1 person on the phone. When I told them I did but never got a response they said they’ll follow up but never did. I finally got a response today after commenting on their social media with instructions on how to use discount code but forgot to send the actual code.

The shoes itself is chunky and heavy not fit for a toddler already having difficulties walking. Would not recommend.

It’s not enough to design products for people with disabilities… your customer service and policies need to reflect real world accessibility too.
I bought the Billy Inclusion Trail shoes in 8.5 because I found the size chart difficult to figure out. It seems different to other brands and even states that the us9 and 9.5 are equivalent to a European 40 which doesn't really make sense. I'm usually a 39-40 depending on the sizing but I generally don't fit a us size 9. When the shoes came they were unfortunately too small so I returned them. When i returned them i made the mistake of  just saying "i need the next size up".The shoes that were sent to me were a 9.5, despite there being a size 9 available. When I emailed in about this and the fact that the shoes were now too big they basically said they count in between sizes as a half size, so my request for the next size up to them meant a full size up. Again, this feels ridiculous and like their mistake. What regular person who doesn't work in shoe sales would think that half sizes don't count? And are half sizes not still sizes? It makes no sense to me at all. I had already paid to return the first shoes and on my limited budget could barely afford to send this pair of shoes back. And when I went to the post office, in one week the postage had gone up by $5. I couldn't justify this expense. I bought the shoes because they were on sale and if i returned them a second time i would have paid more than full price. As mentioned my budget is extremely limited, not only is there a cost of living crisis, but people with disabilities are often already struggling financially. I decided to try and keep the shoes that are too big, although to be honest I don't even want to wear them anymore. I found that while this brand markets themselves as disability friendly, their returns process and the issue with the half size were not disability friendly at all. I emailed them with a list of reasons why I'm disappointed. That was a week ago but they haven't even bothered to reply. Not only will I never spend money on this brand again, but I've been very vocal about it. And every single person I've spoken to, when I mentioned the half size not counting as a size, they have been totally shocked. Because who would know this? I never imagined that using the words "I need the next size up" would lead to such a nonsense issue. Needless to say I'm beyond frustrated and disappointed. On top of that, I was so excited when I ordered the shoes that I threw my old runners in the bin. So now I don't have any that fit at all 

As mentioned in the reply from the company the issue was resolved and I don't think it's a coincidence at all that they contacted me the week after my review went up, professing their mistake and offering to sort it out. Not updating my review other than to add this in because I still think they only fixed it due to the review and prior to that they were more than happy to blame me for the mistake

UPDATE ... There is no point me emailing you to discuss as I had already done that many times at the point of purchase and return and you dismissed me and were not accommodating at all. When you are dealing with disabled people, you need to be a little flexible and work on your customer service. In the long run it would be better for your business.
Emailed them prior to purchasing shoes as I was hesitant as we couldn't try them on before buying. Was reassured all would be good. Was going to order a size 11.5 and told to order an 11. I ordered 2 pairs shoes which did not fit. I returned them and am now out of pocket with Every human not accepting any responsibility for the return post cost. Will never buy from them again, very disappointed.

I bought a pair of Hi tops (Billy) for my son who is in a wheelchair and needs to wear a brace with both shoes.They have been great for over a year, however, I bought another pair recently, same size but different colour. They only zip up half way and do not fit properly for him.
There seems to be an inconsistency in the make which is extremely disappointing.

Absolute worst experience buying shoes off this company! Online shoe company that doesn’t offer return / refund on anything on sale! Shoes were way too wide but right length! Also shoes were very uncomfortable / unsupportive stiff and inflexible not suited to kids with sensory procession issues. If anyone wants a free pair of shoes I can’t return let me know, otherwise check fb marketplace so many brand new everyhuman shoes for sale I’m sure for the same reason. Very disappointed also terrible response times, still waiting for replies to my emails. This company is ripping people off making it so difficult to return and then ghosting customers who are unsatisfied. Please don’t ask me to email you to discuss I’m still waiting for your reply to two other emails.

Every Human are one of the only places I trust for my Cbrace compatible Orthotic shoes.
They fit well every single time, are easy on and off, removeable foot-bed you can slip in you orthotic so for meI can wear my KAFO Cbrace with it (Microprocessor hydraulic real timestance control orthotic) zipper goes 3/4 around and the shoes are really comfortable and for an orthotic wearer as I have T10 incomplete paraplegia it means secure,safe and comfortable reliable footwear but not a loss of style or look.
I love the new Womens Inclusion Trail Boot:) Love the purple and navy look.
People can get confused sometimes between orthotic friendly, orthotic friendly (but also KAFO AFO friendly) and orthopaedic. Orthotic friendly means they have a removeable footbed and can be adaptive to the user, such as wider opening all round zips, wider fit or come with 3/4 footbeds to change the sizes so you match your usual foot size and your orthotic, double low opening zips, wide opening with velcro, easy tab pulls. EveryHuman do this so well overall, I love the way the real laces are there but open with a zip, and all around or 3/4 So good!!!

I purchased my 5 year old some shoes in January. He wore them for 1 term. The zips kept falling down when he was running. And now the zip is broken. I paid $120 for these shoes. They lasted one term before they broke. I was denied a replacement pair as it fell outside their 90 day warrantee. So they only believe their shoes will last 3 months. I would no recommend them to others due to the high cost not reflected in the quality product or warrantee. Best to look around for another brand and not risk buying these shoes in my option.

The hoodie they gave me was a small, the arm length was small the the body of the top was large, the most weirdly proportioned top I've ever purchased. Shoes are hard with no give, this shop just rips people off

Before a friend recommended Every Human to me, I had shoes. Dozens of pairs of shoes! Shoes in every colour, every style, for every occasion and for every temperature.
I now have one pair of shoes.
All of my other shoes have become redundant, because nothing compares!
I absolutely love these shoes and the service was also top notch.
A+ / highly recommend.
Thank you and I’ll look forward to filling my now bare shoe cabinet with more styles shortly :).

Ok I previously wrote a review complaining about wait time on replacement shoes, lack of correspondence, and basically thinking I had lost money. Tried one more time to contact company and got onto a very helpful person by the name of Keith. After waiting 3 months for help one e-mail with Keith and he had the problem solved straight away and the refund was in my account the next day. Thank you Keith.

Fantastic service. Came into the Macquarie Park showroom for a fitting. Bri was delightful. The shoes are amazing. Super comfortable and easy to put on.

First zipper pair of Billy shoes broke within a few months. Customer service replaced them when I sent the broken pair back. Second pair, same thing happened but as they only have a 90 day warranty, now I’m left without my sons favourite shoes. They offered me 20% off my ‘next pair’ but honestly, I won’t buy them again. They wore down really quickly, which is so disappointing as the idea of them & comfort are really good.