everyhuman.com.au Arvostelua 

Had a really great experience with EveryHuman. I’ve got problem feet and their team guided me through which size and style would be best for me. Will definitely be back.

I ordered a pair of shoes from EveryHuman on 25 July 2026, paying $172.90. The shoes were for my daughter, who has cerebral palsy, so suitable footwear is important for her day-to-day functionality.

After several follow-ups, I received a call from Matt and was told the shoes were out of stock but that a shipment was arriving the following week and I should receive them within about a week.

They never arrived.

There was no proactive communication, and by September I was chasing the company again. I explained how important the shoes were for my daughter. Her size was reconfirmed and I was assured another pair would be sent.

Again, they were not sent.

I have now been offered store credit, but after waiting almost two months, repeatedly following up and twice being told shoes would be sent, I have lost confidence in ordering from the company again. I have requested that my $172.90 be refunded to the original payment method instead.

What makes this particularly disappointing is that EveryHuman specifically serves people with disabilities and their families. Adaptive products are not always optional purchases — families may rely on them for mobility, independence and everyday functionality.

I don’t expect special treatment. I expect a business to communicate when there is a problem, honour the commitments it makes and, when it cannot supply goods that have been paid for, resolve the matter properly.

Scam website - don't buy! Ordered a pair of shoes over a month ago. 2 weeks later they hadn't been dispatched so I contacted customer services who told me they were on pre-order but would be dispatched the week after. 10 days later I chased up again as they still hadn't been shipped but had no response. I've now asked for a refund but again no response. Wish I'd read the reviews before ordering!

They are very hard with communication, they have made it impossible for me to get a refund or exchange, I got an occupational therapist to examine shoes that caused my daughters leg to get a sore because of a manufacturing fault with the shoe. They refused to do anything about it and now I have $100 pair of shoes that will sit in the cupboard that were worn for 2 hours. When I explained my daughter had Down Syndrome and was non verbal and could not tell me she was in pain, they still did not fix the issue. Poor communication. Bad experience and you take a chance on there shoes, if they are no good forget about it. You may aswell wipe your bum with a $100 bill and flush it.

As someone with large, wide, flat feet, I find Billy footwear to be exceptional. Unfortunately like other reviewers, I've been plagued with communications from Matt and their customer service team, unable to adhere to timelines that they themselves set. I've preordered two shoes (separately) and in both instances, I've had to settle for a smaller size and in the current instance, the dispatch date keeps being advised to me and missed, where I have had to follow up *on my OWN order* numerous times.
My advice - if you're in the market for Billy footwear, just go through Billy Footwear AU directly. Also, if you like a shoe at EveryHuman and they have it for pre-order, DON'T DO IT!
Thankfully for EveryHuman, I have a bit more time before I need the shoes, however if I wait one month more, I'll be seeking a refund. Their client/case management and ability to follow-up is horrendous.

Terrible product, ordered two pairs of kids shoes, SC Low Rise and Retro Jogger. SC Low rise didn't even last my daughter 1 month. Massive holes at the toes and are unwearable. Poor custumer service when let them know about faulty products, just suggested I buy their more expensive shoes next time.

Where do I begin…..reading quite a few of these reviews were like I’d copied and pasted my review!!
Months ago, I bought a pair of Biller runners which have a zip on either side of the shoe.
The runners were the most comfortable I’d worn in a long time. I was very happy.
Then one day, I bent down to do something and the zip just split in the middle.
So, I took a photo and emailed the company, confident that I’d get a refund as the product was faulty.
They got back to me fairly quickly but only to inform me that the purchase was outside of the 90 days.
So I explained that I’d bought the runners before Summer so they had effectively only been worn for 20 minutes a day to walk my dog. That’s not much wear and tear to explain the zip splitting!!
They replied again and instead offered me a discount on my next pair. I wasn’t going to spend another $160.00 and possibly have the same issue.
I emailed (yet again) with a link to my consumer rights and was then promptly ghosted.
I’d understand if I’d bought runners from Big W for $20.00 but at a $160.00+ price tag, I expect better quality.
Lesson learnt but I can at least warn others.

This company is significantly let down by bad inventory management linked to fulfilling orders online. I have been waiting for nearly 3 months, and every other week they say the stock is coming. "Good news - your order is being dispatched tomorrow #130647" Subject Line. on 4 August. Never heard another peep from them. I have requested a refund and heard nothing. The next step will be through official channels. Just hopeless, and the thing is... There are so many technologies that can help solve this sort of problem, and I suggest everyhuman stops and takes a look at these, as, given their average reviews on Trustpilot, it is spiralling negatively.

Bought myself some shoes and they seemed great so bought both kids some as well. Within a few months the zippers were stuffed on one pair of kids shoes and the other kids shoes looked really worn. I sent an email about the broken zipper which took 2 weeks for them to respond to, then it required a long form to fill in and another 3 week wait before we heard anything. During this time, the pair I ordered for myself started showing signs of wear (holes in the material) and I don't even wear them every day.

We finally had the faulty shoes dealt with after more than a month but they couldn't replace, we were given a voucher. I don't even want more of these shoes, at least Kmart shoes last till my kids grow out of them and at a 10th of the price. I don't want to spend the voucher, I don't want to try and have my worn shoes dealt with I just want to be done with this useless company.

I have now emailed them to ask for a refund instead of voucher, so I guess I'll wait another 2 or more weeks and see what they say.

Absolutely terrible experience.

I ordered a pair of shoes on 25 May because the website stated they would be dispatched on 28 May. Fast forward to 22 June, almost a month later, and the shoes still hadn’t been shipped. Even worse, the company couldn’t tell me when they would actually receive the stock.

What frustrates me most is that they continue accepting orders and taking people’s money despite having no clear idea when products will be available. If you don’t know when stock is arriving, don’t advertise dispatch dates that give customers false expectations.

These shoes weren’t just a casual purchase. They were needed for my son’s orthotic splints, and the delay affected his appointments and ongoing care. I had to keep telling his orthotist that we were still waiting because the supplier couldn’t provide any meaningful update.

Customer service was polite, but after weeks of waiting, repeated follow-ups, and no real answers, “sorry for the delay” only goes so far.

In the end, I had to cancel the order and request a refund. After nearly a month of waiting, that’s not customer service—it’s damage control.

I would never order from this company again and would strongly recommend looking elsewhere if you actually need your items within the timeframe advertised.

I had previously purchased multiple pairs of Inclusion Too shoes. Initially, these shoes were a quality product but in more recent times, the zippers were breaking. I always felt they were probably past the 'refund'/'replacement' stage as I had worn them longer than a month or two so hadn't bothered to attempt the refund process.

More recently, however, a zipper broke within the first 100 metres of wear. I advised EveryHuman who requested that I complete a very detailed return form. I completed it as requested. 6 weeks later I am yet to hear from them despite multiple emails from me requesting an update. They have completely ghosted me.

I am currently in the process of lodging a complaint with fair trading and am now discovering that they may not even be an Australian registered company!!

Fantastic shoe for my husband. Great service, fast delivery.

This company raises the prices of everyday products and rips off NDIS participants. Lately they are also charging a mandatory 65 dollars on top of all NDIA orders. Slimy company. The government's thinking of cutting lots of participants funding and it's because a company like this, that we have issues with budget They rip off hardworking taxpayers money which I'm sure the community would prefer went to an actual cause that helped people within the NDIS. I've delt with many companies when purchasing items with NDIS funding and this is the worst one I've come across. Hope they get what's coming to them real soon.

Total SCAM!! I ordered several pairs of underware & received the wrong order. I took photos & contacted them about the problem. I was assured that the correct order would be sent out immediately. Its now weeks later & Ive sent 3 emails because nothing has arrived in the post & I've received no further emails from them regarding the issue. The customer service is non existent! I do NOT recommend this company & will not be buying from them ever again. BEWARE!

Have requested refund for two pair of boots which we have haven't received. Ordered November 2025 taking money from Special needs people and not supplying goods is disgusting.

This was a wonderful business to deal with. Staff very helpful. The sports shoes are amazing. So easy to slip your feet into with the double zip fabulous especially if you have foot problems. Very quick service.

The return policy is a long essay and in the beginning it mentions they'll happily take any refunds or do exchanges if the item doesn't fit. I didn't read to the end - and upon my request i looked and the complete end of it says it will not take socks. Had it been represented honestly from the beginning not purposely left literally at the end - i would not have purchased.

Buyer beware: On the 14/11/25 I bought 3 pairs of shoes through my NDIS Funding to fit my AFO’s. 1 pair didn’t fit and I didn’t receive my free gift. I emailed them to say I wanted to return 1 pair for an exchange, they were slow to respond, they don’t won’t answer or return phone calls. The emails says return via link below, but there is no link? I emailed again to state that there was no link, so they sent another email with ‘click link below,’ again no link… numerous emails with generic responses. We are now almost into March, and I am beyond frustrated.
(Support worker writing on the behalf of client-in her own words)

Ordered 3 pairs of shoes, using my sons NDIS funding at the start of November, have been told multiple times they are due to arrive in Australia, will be shipped within 48hrs etc and still nothing it’s now the end of January. School starts in 24 hours ish and I have no shoes for my child that will fit him with his AFOs. I have emailed asking for a refund, no reply, called, can’t get through. My only option is to now raise it with the NDIS and plan manager as a misuse of Funds on the company’s end. Shame on you for taking advantage.

I wrote a review on Monday te an order placed last November for shoes for my daughter.
This is an update.
I contacted Every human both by phone and email and was promised that I would receive a confirmation within 48 hrs of the item being dispatched.
It is now a Friday - over 72 hours later- and I've not seen any sign of an email.