Europcar Greece Arvostelua 

Avoid at all costs! Appalling customer service. We rented a car from the airport at 5AM to only find out when we arrived to our hotel that we were given a car with a flat tyre due to a dodgy repair! Customer service never returned my call and then I spent the rest of the afternoon in call waiting where they never responded my calls! The day after I called twice to file a complaint and the representatives hang up on me both times! I thought Europcar was a legit company but it is definitely the worst!

Μου παρέδωσαν αυτοκίνητο με σκοτάδι με κρύο και βροχή. Είπαν ότι είχε κάποιες μικρό ζημιές που γνώριζε η εταιρεία .Το έβγαλα βίντεο αλλά μέσα στο σκοτάδι δεν φαινόταν καλά.Το αποτέλεσμα ήταν ότι το αυτοκίνητο είχε σημάδι στο παρμπρίζ και μου χρέωσαν 1000 ευρώ.Εννοειται ότι θα παω δικαστικώς. Οι υπάλληλοι κατά την παράδοση εριστικοι και αγενεστατοι

Απαράδεκτη πολιτική με πολλές χρεώσεις μετα την παράδοση του αυτοκινήτου

Es wurde vor Ort mitgeteilt, dass meine Kreditkarte nicht akzeptiert wird. Alternative: Kaution in Höhe von ... ( knapp 1000€ ) plus 49€ Servicegebühr oder kein Mietwagen.
Alle Punkte haben den abgeschlossen Vertrag widersprochen, was zu einer Eskalation und Einschaltung des Anwalts erforderte.

Aufpassen auf die Machenschaften der Anbieter!
Lasst euch keine unautorisierten Beitrage abbuchen oder ähnliches.
Kautionen können nur auf manchen Kreditkarten geblockt werden.

Don' t do it. The worst car rental experience in Athens. Not cooperable, not flexible, not friendly to the costumer. There are many much better alternatives in Athens.

Oszuści, twierdzą, że nie akceptują kart debetowych, ale jak zapłacić 140 € -pełne ubezpieczenie to nagle akceptują. Obsługa chamska i nie pomocna.Nie polecam, szkoda czasu i pieniędzy.

Booked a Dacia Jogger Estate through EasyJet with full insurance premium for the very good price of £98.10 plus £49.02 for insurance. Once at the pickup desk for Europcar at Athens Airport I was told I would need to take out their insurance for an additional €180. I was about to walk away when I was told that if I paid an additional €49 fee I did not need to pay the €180. At that point I should have walked away. I did not. I was then told that as I did not have a Credit Card I would have to transfer €1,300.00 into Europcar’s account which would be related to me when I returned the car. I foolishly, did this. I returned the car on Wednesday. The €1,300.00 still has not been paid back into my account.

Incredibly rude and combative behaviour from the moment I approached the desk. Our flight was delayed by 2 hours, as a result we were late to the desk by 2 hours and a few minutes.

They had cancelled our booking and I was down £150. They weren't interested in anything else once they confirmed everything was non-refundable. I couldn't even organise an alternative booking.

Lovely start to a midnight arrival in a foreign country.

Kaution nach 2 Monaten immer noch nicht erhalten. Sehr unprofessioneller Service. Und es wird einfach auf die Bank geschoben, die weiß aber von nichts. Bin einfach nur angepisst

worst company to rent a car from. stay away. they charged me 200 euros for a damage i did not cause!

i had this rezervation :
GR853278290 . i never sow such a lazy workers as europcar. after almost 1 month i did not get my depozit!!

Booking number 1192429038. We rented a Fiat 500 for a week. One day our car stopped running. We were on the beach 50 km from the hotel. It was impossible to reach technical support or the helpline. No one answered. It was evening, the beach was deserted, and we had to leave the car there and take a taxi to the hotel. In the morning, we continued calling Europcar. They said, "We'll call you back," but no one called back. It turned out they'd gotten phone number mixed up. It took us four hours of calls and negotiations before a specialist came to inspect our car. He told us the battery is very-very old. It was dead and we needed to go to the service center and buy a new one myself! And we had to do it. We paid 85 euros. When we returned the car, my husband handed over all the receipts to the Europcar office and filed a claim asking for a refund for the battery and taxi costs. Zero results. Almost two months have passed, and Europcar still hasn't resolved the issue or refunded the money. A ruined vacation and lost money—that's the price of renting a car with Europcar in Greece, and in Athens in particular. As much as I love Greece and the Greeks, Europcar in Greece is clearly the most customer-unfriendly and careless Greek company. We wouldn't recommend it to anyone!

We booked to use but sadly left stranded. Fight was delayed, and on arrival, they were nowhere to be seen. Customer care agent the following morning was rude, arrogant, and simply could not care less…. She said you did not show up, we deleted your reservation as a no show!
Complaining to HQ Greece fell on deaf ears… defensive d dismissive.
We were left paying an expensive taxi and wasted our morning after trying to find alternatives.
Very poor service!

Attente de 2 heures à l'aéroport avant de recevoir les clés du véhicule.
Très mauvaise gestion des clients à l'accueil.

Puis 30 minutes en attendant dehors sous la pluie pour la prise du véhicule.
Les employés sont très gentils mais complètement dépassés par la mauvaise gestion des dossiers et des clients.

Je ne vais pas reprendre Europcar à l'aéroport d'Athènes.

Oh darling readers, buckle up, because my thrilling holiday began not with sun, sangria, or relaxation, but with a €50 ransom note from the good people at Europcar, facilitated by my new frenemies over at GotRentalCars.com (a name which, in hindsight, feels less like a website and more like a cry for help).

Picture the scene: it’s late at night, I’m tired, glamorous, possibly glowing from Duty Free aftershave, and the man behind the desk says, “That’ll be €50 extra to release the car.” To release it, as though the car is being held hostage in a dark underground car park, whispering, “Help me, Chris, you’re my only hope.”

I paid, obviously, because unless I fancied sleeping in the glovebox of my own disappointment, I had no choice.

Cut to eight weeks later: I’ve spoken to GotRentalCars (who insist it’s Europcar’s fault) and Europcar (who say it’s GotRentalCars’ problem), and frankly I feel like the €50 is now being used as a shuttlecock in the world’s most boring game of corporate badminton.

So yes, still €50 down, still carless, and still absolutely livid.
If I wanted to pay extra to be ignored, I’d get back with my ex.

Exploitative system, not customer service.

After booking through ADAC with my flight number entered, Europcar still marked me as a no-show - even though I arrived the same evening and the office was open. Stuck with no options, I was forced to rent the exact same car again at walk-up price (€842) just to continue my trip.

Later, during the new rental, I had to replace a defective windshield wiper myself to drive safely in the rain. Every issue - from the missed booking to the wipers - was met with the same line: "You have to email corporate." Nobody at the counter ever takes responsibility; everything gets pushed to head office until you give up.

They rely on one thing: that you won’t start your holiday by arguing over a few hundred euros.

Avoid.

DO NOT BOOK - ITS A SCAM.

Europcar is not in the airport like all the other rental car agencies. They are also not allowed to put up any signage so you rely on the luck of finding the transfer bus driver with a sign. Our plane arrived late and after 11pm the office is closed and they ask for an extra €60 to collect you from the airport. We agreed and waited 1 hour and called 6 times and no one answered the phone or showed up. When asked for the agents name to submit a complaint the following morning, she refused and hung up.

Not normal Europcar experience but avoid at all costs.

Incompetent Service. First of all, they do not operate on the grounds of Chania airport. There is no Europcar representation inside the airport or anywhere on the airport grounds. You need to phone them and wait until someone comes to pick you up and then they drive you quite a distance away from the airport to their office. I suggest you choose a company that does operate inside the airport and there are plenty to choose from.
Secondly, although we booked through a travel agent who confirmed our Australian driver's license is sufficient along with our passports, the young lady at the desk on 10th September 2025 refused to allow us to hire a car. She showed us their policy which said you need a driver's license printed in English OR an international driver's license. Perfect, we had our Australian driver's licenses printed in English so we should have been allowed to hire a car. But they said this policy means Australian citizens need BOTH an Australian driver's license AND an international license. We tried our best to explain the meaning of the word OR in their policy but they insisted it meant AND. So, for any Australian citizens, I suggest you do not book with Europcar unless you have an international driver's license to show as well.
We then went on to cancel all our remaining car hires with Europcar around the Greek islands for fear they might also not understand how to translate their policy.
Every other car hire company in Greece (5 different companies and places) all accepted our Australian driver's license without any problem and could not understand Europcar Chania's problem in interpreting their own policy.

À fuir voiture louer sur booking pour 13h pendant une semaine, j'arrive à 16h on me dit trop tard, ils ont relouer mon véhicule et je perd mon argent !! La dame exécrable a l'accueil me dit c'est dans les conditions générales pas de retard, je lui demande de me les montrer rien n'y ai, je lui demande de m'en relouer une ( je me retrouve à pied) elle m'en repropose une au triple du prix de l'initiale, en a rien à faire de moi et de mes problèmes, j'avais louer à une marque pour essayer d'être tranquille c'est pire, j'appelle booking il me font un geste commercial mais je perd quand même presque la moitié de mon argent et je suis disponible pied une honte

Flughafen Heraklion, Vorsicht Abzocke, und aggressives verhalten. Einschüchtern und anschreien wenn man als junge Frau eine Panne hat, die man nicht selbst verschuldet hat. Nie wieder, bin nächstes Jahr dabei, wenn wir den Typ besuchen gehen!!!