Europcar Greece Arvostelua 

Europcar needs to be signposted when you exit the airport, car was ready when we arrived but was dented and for the money we paid we expected better, its annoying when you book a jeep and get another car and they cover it by saying equivalent. We didn't realise how bad the roads are in Santorini so be careful about the car you choose as we were warned about any extra charges for any dents or scratches. You could quite easily get car damaged in the car parks. Luckily all ok and Alexia was very polite helpful and efficient and made our first experience in Santorini all good.

This car rental company uses dishonest tactics and tries to exploit customers' emergency situations to make extra money. As described in a previous review, we were also charged €188 (!!!) in addition to €290 deposit because we didn’t know the PIN of our credit card and only had a debit card available. The lady at the reception assured us when asked that we would get the money back after returning the car. Unfortunately, this was a lie. I can only warn others about this scam!!!

Un'ora e mezza di fila allo sportello.
Due soli addetti allo sportello e una terza che si faceva avanti solo per discutere con i clienti.
Al ritiro dell'auto ulteriore lunga attesa per pieno benzina.
Auto piena di graffi e danni, per fortuna abbiamo fatto foto a tutti perchè al ritorno volevano farci pagare due striscette sulla plastica dello specchietto retrovisore

Encore une fois, notre location du 5 au 15 octobre 2024, s’est rapidement et parfaitement passée. Véhicule propre, check IN/OUT conforme. Navette gratuite très efficace entre aéroport/agence/aéroport. Personnel très sympa.
Deux remarques : pas la moindre goutte d’eau dans le lave-glace et pneus sous-gonflés.
J’ai effectué moi-même cette petite maintenance (nécessaire) dans une station-service.
Ceci n’étant pas grave mais c’est une négligence qui aurait dû être évitée.
Je recommande Europcar Chania.

I regularly hire cars through work and use Europcar, I believed it to be standard practice for fair wear & tear to be part of any rental contract, but beware this is not the case. You are signing a contract simply saying you will return the car in "the condition you received it" with no allowance for anything else. This is literally impossible if you plan to actually drive the car.

As with other people's experience, upon returning the car they tried to make up new damage that they claimed wasn't there on collection (a <2cm mark on the bottom of the front bumper). I was very lucky in that you could just see the damage on their collection videos, and they eventually gave up trying to pursue me for this, but only after 30 minutes of arguing, whilst trying to keep our 20 month old son calm and obviously needing to catch a flight.

I cannot advise strongly enough not to use this service, and to pick a provider with a more flexible set of T&C's, but if you do insist on using Europcar you must take photos and videos of EVERY INCH of the vehicle on collection.

Great service, top car, very friendly and helpful staff :-)

Der Shuttlebus am Flughafen ist leider, wenn er nicht gerade da steht, nicht sehr offensichtlich zu finden. Dass eine Tafel beim Abholstandort fehlt ist wenig verständlich. Ebenso die Einfahrt zur Abgabe des Fahrzeugs ist nicht gerade offensichtlich zu finden. Die Bedienung war sehr freundlich und zuvorkommend. Danke. Ich komme gerne wieder.

Europcar Glyfada. Very good service. Friendly employees, helped out when we had a problem. Nice car, recommend them!

All I can say is, my concern with this company is the fraudulent charges they add to your bill and also the lies they tell whilst smiling to your face. I have logged an official complaint with European Car and Rental Conciliation Service (ECRCS) they have robbed the wrong person. Below was my original complaint, I hope this help someone out there.

Dear Customer service,

Re:1180839956

I am writing to request a refund of the €60 late fee out if hourse charge when I picked up the vehicle. We were not late for the pick-up; however, we had difficulty locating your shuttle service at the airport when we arrived. We had to flag down a moving shuttle bus in the middle of the road at night, as it was the only way to identify your service. Consequently, we arrived at the pick-up point at approximately 23:10.

We informed the driver about the ordeal of finding your company’s shuttle. He assured us that he would waive the late fee once we reached the office, as it was not our fault for arriving late. However, upon arrival, he showed us the screen and explained that he could not remove the fee because it was a few minutes past 23:00.

He offered us two options: either not collect the vehicle and come back the next day or pay the €60 and claim a refund later. Since we had no other means of getting to our hotel and renting a cab would have been too expensive, I agreed to pay the fee, with the understanding that customer service would refund the amount.

I recorded the entire interaction, including signing the forms with the dispute noted under the €60 charge, while inside the rental office. But this fraudulent company still did not provide my refund. At this point it's no longer about the money but the principle.

Es wurden 60 Euro verrechnet, weil wir das Fahrzeug ausserhalb der offiziellen Öffnungszeiten abgeholen mussten (nach 23.00 Uhr) wegen Flugverspätung. Selber Betrag wurden weiteren Kunden die am Auto Check-in Schalter waren einkassiert - einfach nur Abzocke

I 100% recommend Europcar in Santorini for renting a car.
Alexia truly made the difference with her blend of professionalism and genuine care, making our weekend on the island exceptional. After finalizing the rental process, and a free upgrade, she noticed we were unsure about what to do and where to go, so she went above and beyond by printing out a map and quickly highlighting all sorts of interesting spots—great fish restaurants, stunning sunset viewpoints, places for grilled meat, wine spots, pastry shops, ice cream stands, popular and hidden beaches, and even archaeological sites. Europcar is fortunate to have such a well-rounded employee who offers a complete experience.
Returning the car was equally smooth, with no hassle at all. Thank you, Alexia, and Europcar!

Highly recommend!

Es lief alles ohne Komplikationen. Unser Ziel war es, ein Auto mit einer Vollkasko Versicherung ohne Selbstbeteiligung und ohne zusätzliche Zahlungen bei einem Schadensfall, zu mieten. Wir haben zum Schluss über den ADAC gebucht und mussten noch nicht einmal eine Kaution bereitstellen. Laut dem Autovermieter ist über den ADAC alles abgedeckt. Es wurde nicht versucht eine extra Versicherung abzuschließen. Es war alles sehr seriös. Wir bekamen ein sehr neues und sparsames Auto.
Es gibt eine Tankstelle direkt gegenüber und die Europcar Filiale ist direkt vor dem Flughafen und nicht zu verfehlen.

Danke Leute, für den sorgenfreien Urlaub.

Europcar Kinsen Korfu zockt die Kunden ab. Das Auto wurde am Abflugtag über Check 24 für 110€ gebucht, leider war meine PIN auf der Kreditkarte noch nicht aktiviert. Die Karte meiner Frau wurde nicht akzeptiert, ebenso die Kaution in bar. Um das Auto zu bekommen musste ich bei Kinsen eine Kasko für 135 € bezahlen, danach wollte der Vermieter nochmals 297€ Kaution über EC Karte. Davon bekommen wir hoffentlich 211 € zurück. Von Check 24 gab es auch nach 3 Tagen keine Reaktion, Also gut 200€ abgezockt. Mein Tipp Finger weg von Europcar Kinsen und Check 24, besser einen lokalen Vermieter nehmen

I am always very careful with my 1 ⭐️ or 5 ⭐️ ratings, however all went great with this rental

The car was in great condition, in spite of its 43k kms

The team at the welcome desk or at the car handover/return were very friendly and helpful.

Anything less than 5 stars would be unfair. -- hopefully same experience next year.

Dear Europe cas Rental greece,

I am writing to express my disappointment with my recent car rental experience. Despite choosing a premium 2024 Mercedes GLB model, the car I received was missing crucial features such as a prefabricated GPS navigation system and real parking sensors.

When I questioned the front office supervisor, I was informed that these features were not mentioned in the terms and conditions. I find it astonishing that in 2024, I should have to consider GPS navigation as an extra feature. This is a basic necessity for any modern vehicle, especially one advertised as premium.

I believe that this is a tactic to charge customers additional fees for essential features and to overcharge them for scratches caused by the lack of parking sensors. It is misleading to advertise a car as a certain model without clearly stating the included features.

I urge you to review your practices and ensure that all advertised features are included in the rental cars. This will help to avoid misunderstandings and provide customers with a more satisfying experience.

Sincerely,
Nicholas Myrianthopoulos

We had wonderful and friendly service both at the port pick up and the airport drop off . Nice car , good value and friendly team

Last year when I rented in September 5/5 stars! That’s was the reason I booked with this company again.

This time… a whole new experience.

If you have debit card they will charge you approximately 140€ extra.

Why? 1st - They are obligating you to have a physical card with you to pay. 2nd - if debit card they will charge you for a full tank and insurance.

Instead of paying 70€ with a full insurance, I paid with my debit card 185€!!!!

This is very baaaad behavior. Never again and be careful, BRING YOUR CREDIT CARD and HAVE A PHYSICAL CARD WITH YOU (they don’t approve digital cards). WT F!

Den gamieste / tuck off

La navette n'etait pas bien flèchee mais nous l'avons trouvée. La voiture etait en bon etat et pas d'arnaque au fuel détectée. Sauf que en arrivant a l'agence et malgré l'assurance tout incluse que nous avions prise pour etre tranuile on nous propose:
290e de caution pour ne pas avoir une carte de debit, je leur en presente une 'ah non on ne prend pas la Revolute ici' je leur explique que d'abitude dans tous les pays et avec Eurocar ca fonctionne on m'explique que Europcar Grece c'est Europcar mais chaque Europcar est different. De plus la caution peut etre restituee directement apres la remise de la voiture pour 180e ou bien ca peut prendre plusieurs mois on sait pas trop combien si c'est gratuitement en signant une decharge qu'on ne peut pas faire appel a europcar mais on doit voir uniquement avec notre banque (au final a la redtitution la vendeuse m'a dit que ca prendrait 3 semaines, a voir)
- ensuite malgré ce qui etait indiqué et conteairement aux autres Europcar, impossible de deposer la voiture en dehors des heures d'ouvertures malgré l'assurance tous risques. Or notre vol part a 7h. La encore on nous propose de choisir soit une option a 60e pour que quelqu'un vienne plus tôt (attention pour info pas avant 5h du matin) et nous depose a l'aeroport, soit 1800e pour laisser la voiture avec la cle dedans sans surveillance avec le risque de se la faire voler.... Mmmm.... J'hesite.
-Enfin pas de contrat papiers, celui ci est envoyé par mail (il y a interet d'avoir une bonne connexion et attention ca arrive en spam avec le prenom du vendeur du jour) , ni d'etat des lieux papiers sur lequel vous pouvez vous retourner, le monsieir prenant des photos mais sans vous communiquer sur quoi (un conseil prenez une video c'est utile). Il faudra insister pour qu'ils veulent bien imprimer mais juste le contrat.
Bref ne cherchez pas l'humain, c' est une vraie pompe a fric pour ne pas dire une arnaque. Juste a cote il y a Centuro ou on a vu plein de vehicule en location durant notre periple... A voir.