Europcar Greece - Paros Arvostelua 7

J'avais réservé un véhicule tarif négocié par l'intermédiaire de mon compte All Accor. En arrivant le soir l'agence de Paros a essayé de me demander plus que ma réservation déjà payée (12€ supplémentaire par jour pendant 22 jours...) une vrai arnaque! j'ai donc annulé ma réservation directement avec la centrale, qui n'a même pas cherché à savoir pourquoi j'annulais -donc pas de souhait d'amélioration de services - et ma remboursé avec une retenue non expliquée de 50€!!! ILS M'ONT GACHE MES PREMIERS JOURS DE VACANCES PUISQUE JE ME SUIS RETROUVEE A 21H SANS VOITURE; J'avais déjà lu de mauvaises critiques sur cette agence, je confirme, à fuir absolument. je me suis adressé à Sixt, service parfait, moins chère, je conseille!

We experienced a very helpful, efficient service from the Europcar team in Paros and in particular had a good communication and assistance with the manager Michaelis. Thank you Sven Denmark

While the car and service upon pickup were fine, when I returned the car, the Europcar representative identified “damage” on the door that I was then charged for. I absolutely did not cause this damage. The “damage” was a dent on the drivers side door that was so small that I didn’t notice it for the entirety of the week when I had the car. Moreover, it was damage that was so unrecognizable that neither I nor the attendant at pick-up noticed. It was absolutely already there and almost certainly won’t be fixed because it is so superficial. While I did protest, there was basically nothing I could do as the Europcar representative insisted that I was responsible and I needed him to drive me on the shuttle to the airport so I could make my flight. So, I was made to pay an additional EUR 181 for something that was not my fault. (Upon closer inspection of my final receipt I also see a EUR 145 charge for damages that weren’t explained to me.)

To make matters worse, I returned the car at the same time as a friend with whom I was traveling returned his car and he experienced the exact same thing - a charge for a very small “scratch” he did not make.

It was an unfortunate end to an otherwise lovely trip to Paros.

Tout s'est très bien passé sur place à l'agence a Parikia

Charged too high rate for a little damage. Tank not full at pickup, not reimbursed for the extra fuel I let at car return.

perfect. The car is exactly the one we booked

The pick up was smooth and without incident.