J'ai renvoyé 2 commandes en août 2026 sans jamais être remboursée. J'ai envoyé de nombreux mails sans recevoir aucune réponse. Je n'avais eu aucun problème chez eux précédemment mais depuis cet été j... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I got an order with 2 items and I returned one of them over a month ago but didn’t receive any refund, i went later to check their website i found that i need to fill return form when i tried I couldn... Näytä lisää
They sent me the wrong product. I wasted €10 on shipping, and I still didn’t receive the product I actually ordered. I returned the wrong item, but I still haven’t received my refund. I also contac... Näytä lisää
Mise à jour du 13/05/26: suite à mon commentaire mon remboursement a été effectué. Je mets donc 4 etoiles car mis à part ce problème de remboursement, les articles reçus étaient conformes et très j... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
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- eu.toucheprive.com
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370 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 26 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
das schlimmste Online-Shopping-Erlebnis meines Lebens
mehr als einen Monat später habe ich weder meine Bestellung noch mein Geld erhalten. Nach einer schlechten Bewertung, die ich auf dieser Seite geschrieben hatte, antworteten sie endlich auf meine E-Mail und versicherten mir, dass ich mein Geld im Laufe der Woche erhalten würde. Und jetzt, 12 Tage später, ist immer noch nichts passiert. Einfach Diebe.
8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Fast shipping, great sizing, amazing garments
Shipping was super fast and sizing was great
1. elokuuta 2025
Vastaus yritykseltä eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Çok dar
Aldığım tişörtün kesimi çok dardı geri gönderdim çok saçma hiç profesyonelce değil
29. heinäkuuta 2025
Vastaus yritykseltä eu.toucheprive.com
Thank you for taking the time to share your feedback.
We truly appreciate your honesty, and we want you to know that your opinion is very important to us. We are committed to improving our service and will do our utmost to be more professional and provide you with a better experience in the future.
Your satisfaction is our top priority, and we hope to exceed your expectations next time.
A member of our team will be reaching out to you shortly to help resolve your issue.
Thank you once again for your valuable input.
Best regards,
Touche Customer Service Team
Vastaus yritykseltä eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
They got the return but I did not receive my money back and no answer from their customer service.
I placed an order and received my goods, only kept one item because the rest was very poor quality, like literally plasticky. I followed my return and it shows that it was received by the sender on July 21st but there is some "exception" and I have no idea what it means. I reached out to them but did not receive an answer, I am expecting more than 100 euro back and they are advertising quick returns (at the expenses of the buyer but whatever, I just want my money back.)
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your refund. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Des voleurs ! A fuir !!!
Je suis extrêmement déçue ! J'ai passé une commande pour 2 articles. Le paiement a été débité de mon compte bancaire mais je n'ai reçu qu'un seul article. J'ai envoyé plusieurs mails au service client pour avoir un remboursement de l'article non reçu mais toujours aucune réponse ! Ce sont des voleurs ! A fuir !!!
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Worse experience ever
Worse experience ever, I ordered on 2 /7/2025 never received my order, try to contact them through email but no response 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
Please note: you wrote your review in the wrong region, this belongs to EU orders and not international orders, can you move it?
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Terrible customer service
Terrible customer service. I made an order on 07/08/2025 and order still not shipped. I sent an email and they replied with cargo company issues. They not responding to any other my emails. I requested money back and cancel my order and no reply to all my emails. Did not receive my order and did not receive my money back. Terrible customer service. No phone number. Only email which is useless to use.
8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
Please note: you wrote your review in the wrong region, this belongs to EU orders and not international orders, can you move it?
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Vastaus yritykseltä eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Happy customer
The product I received is exactly the same as shown on the website. The high-quality fabric and reasonable price made me very satisfied. Moreover, my order arrived quickly and in good condition.
27. kesäkuuta 2025
Vastaus yritykseltä eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
I definetely find the retour system…
I definetely find the retour system very complicated, unclear, bureaucratic. So far I have spent 1 week trying to get retour labels, going twice to the post office and to delivery partners in vain, and have not get them yet. You should check this and change it!
27. kesäkuuta 2025
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Qualité médiocre..et pas de retour ni de facture
Vêtements de qualité médiocre.. attention!!! À fuir
5. kesäkuuta 2025
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
I have order it on 11 june it is now 18…
I have order it on 11 june it is now 18 june and I havent reseved it. I dont now when it will come.
10. kesäkuuta 2025
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Vastaus yritykseltä eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Vastaus yritykseltä eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Items didn’t arrive, money out and no response from company
I placed my order and have not heard back since. The event that I ordered my items for has passed. I emailed the company twice with no response. The money has been taken out of my account and I still don’t have my items. I am sent automated emails to review their service so here is my review.
31. toukokuuta 2025
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
10 gündür hala kargomu göndermediler……
10 gündür hala kargomu göndermediler… oysaki sitelerinde hızlı kargo yazmaktadir. Birdaha sipariş vermem
1. kesäkuuta 2025
Vastaus yritykseltä eu.toucheprive.com
Thank you very much for contacting us and for taking the time to share your feedback. Your valuable comments continuously help us improve our services and enhance the quality of our products to always meet your expectations.
We would like to sincerely apologize for any inconvenience or shortcomings you may have experienced. Our top priority is always the satisfaction of our valued customers and maintaining your trust.
We also wish to inform you that we have already contacted you via your private email and provided you with all the latest updates regarding your current order. We are closely following up with the relevant departments to ensure your case is handled as quickly as possible.
Once again, we deeply apologize and truly appreciate your understanding and patience. We look forward to serving you and offering you the best experience, as you are the cornerstone of our success.
With our warmest regards,
Touche Customer Service Team
Not received refund and new item
I’ve returned my item, fully tracked and still not received my refund over a week later and no response to my email.
I have also re ordered in the correct size and 9 days on the shipping tracking it hasn’t moved. I’ve had no update from the company to my emails about it
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
La honte
La honte. Je paie plus de 80€ (en promo hein, normalement l’article est à quasi 130€) pour un article digne de Shein.
Coupures catastrophiques, pas de doublure, article endommagé. Mais attention, voici la meilleure : le retour est à ma charge. Oui oui, vous avez bien lu. Je dois payer pour leur renvoyer leur déchet impossible à porter.
N’achetez pas. Les articles vendus ne sont pas clairement pas les mêmes que sur les photos du site (pas les mêmes tissus ni les mêmes qualités).
C’est du Shein en plus cher et en moins qualitatif.
Juste du vol.
5. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Was an ok experience
The website and order process was good.
Delivery took longer than it is ecpected within EU. But I was not in hurry.
The return is not free, which is not a good thing in my point of view.
Refund took a long time and I had to send 2 reminders.
Would I buy again?! No...Would I recommend it to someone?! Maybe
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eu.toucheprive.com
Thank you for taking the time to share your feedback and for rating our service. We truly appreciate your input as it helps us improve.
We sincerely apologize for the delay you have experienced. Please be assured that we take your concerns seriously, and a member of our team will be reaching out to you shortly to clarify the situation and assist you further.
Thank you for your patience and understanding.
Best regards,
Touche Team
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