Equisafety Arvostelua 

Nikki from Equisaftey is outstanding in her customer service. I purchased this helmet from Australia and ended up having some serious headaches with RoyalMail. Nikki to the rescue couldn’t do enough to help my daughter receive her new helmet.
Long story short she ended up sending me a 2nd helmet which arrived in Australia today.
Nikki thank you for all your help! My review of your service and help whilst I’m in a different country is 10/10. Will highly recommend your product and services :)

Easy to navigate website, easy to order and prompt delivery

I had the absolute best experience with company , I brought several items and the young lady was Very helpful and knew her products very pleasant experience will definitely shop again thank you

My experience at the store, unfortunately, was the worst I've ever had.
I bought my vest on 4/07, based on the information on the website I would receive it within 48 hours.... unfortunately I left London without the merchandise, without my money and without any concerns from the store, I sent emails several times explaining until when I would be in London and I didn't even think I received an email worried about my situation!

I paid and I didn't receive the product, I asked for cancellation, I didn't even receive the product. I didn't receive the product or my money back

Just that the company was very helpful when we had problems with the head cam , very responsive

Amazing service and quick responses . the hi-vis quality is outstanding . I also purchased the OculosPro camera . would definitely recommend .If I could give it 6 stars I would .

Was not sure what type of body protector I needed, Equisafety really helped me when I was on the trade stand at Branham. The was perfect and I feel a lot safer riding my youngest now.

I ordered a mesh quarter sheet, breast plate and hat band as an emergency order for a BHS ride at the weekend. I placed the order on Monday and email to ask if it could be rushed through. I received an email back to say it would be dispatched that day. I was delighted when it arrived in the Wednesday as we live in the Highlands of Scotland. I would like to say a big thankyou for getting my order out to me so quickly. Great quality products and service.

Fantastic service and products. Have purchased numerous items over the years and throughly pleased with everything. Highly recommend.

You must avoid using this company. I brought the Oculos Pro 2k helmet camera for my wife as a birthday present and was very excited for her to start using it. The instructions were shocking and after 2-3 hours my wife finally managed to get it working. After mounting it to her helmet with the sticky pad attachment, and going for her first ride, we found the video to be really juddery. We reached out to Nicky who just suggested we try a different app that would allow us to turn off a setting (why is this not clear in the instructions and why should have to turn off a default setting to get the video to be smooth?!). Having tried this it then stopped working completely! We tried linking it to my phone...nothing, we tried resetting it...nothing. So we reached out to Nicky and asked for a refund, packaging the camera back up and sending it back to Equisafety.
For full transparency, In order to send it back we needed to get the SD Card out and wipe it. Turns out the camera is so poorly designed that the card doesn't come out! We had to use pliers / tweezers to get it out which damaged the top of the card. It still worked, as we plugged it into a computer and wiped it.
Shortly after it arrived back at Equisaftey the accusations from Nicky started. Customer service is clearly not in her repertoire. We were told the case was "Full of Hair" (we have a cat so it is possible a hair or two landed on the case!), that the camera was in "appalling condition" (it had been used once mounted on a helmet and then returned to the house, it was immaculate), that the use of the sticky pad had left the camera unsellable (Seriously!) and the costs of fixing it were so much that they couldn't possibly refund it. All these accusations but not one sentence on whether they had actually tested the camera to see why it no longer worked...at all.
We have advised Nicky we will be taking Equisafety to trading standards and wait, without hope, for a reasonable, professional response.

The below response shows the poor level of customer service. The response is full of inaccuracies and I have the callous and emails to prove it. The sticker was used… as it is supposed to be to use the camera properly! If the camera was in such a disgraceful condition I would like to see photos of the alleged “damage”.

Unfortunately it gets worse. Having rung Nicky to discuss in person i have been told that"she is right". Despite Equisafety having had the camera back for a few weeks now (Nicky wa son holiday for a week so we'll say she has had it for a week) and despite verbally telling me there is nothing wrong with the camera, she is now saying she hasn't had a chance to test the camera and will send a photo of the alleged "disgraceful condition", "when she has time". Nicky has now blocked my number and will not accept any calls from me to try and resolve this. i am left waiting until she sees fit to send me a photo and a report on what is wrong with the camera.
For standard products i suspect you will have a simple experience with Nicky and Equisafety, but as the numerous 1 star reviews suggest, if anything goes wrong, you will have the worst experience possible with this seller.

Received incorrect item. Emailed several times to ameliorate situation with no response.

I ordered a new high vis jacket to go on my motorcycle, Equisafety promptly sent out the order which ended up being lost by Royal Mail. Equisaftey went out of their way to try and resolve the failure of Royal Mail, this turned out to be a fruitless exercise which meant Equisafety had to send out a replacement. The new high vis vest turned up promptly, the quality of the vest is excellent, very pleased with the service offered. I do hope that royal mail pay back Equisaftey for there lost stock.

Regards
Ian.

Ordered a Charles Owen grey Hampton, Charles Owen sent the wrong hat to Nicky, they sent the more expensive Fian. She called me to ask if this would be okay and sent out the Fian, at the same price I paid for the Hampton and at a loss for herself, so I didn’t have to wait any longer. Thank you Nicky ⭐️

Fantastic range, easy ordering process and super quick delivery.
I was looking got a high vis to wear over my body protector when out of hacks.
Item arrived, really great quality, fits well and is a little more stylish than the usual high vis vests. Really like thr little pockets too.

Will definitely be ordering other items from here.

Thank you.

Well made and fits nicely and the colour combo is so nice for a change
Also they were very efficient getting me a replacement fos my choice was out of stock

Love the new POLITE exercise hi vis sheet, it has straps to put the LED lights on 5 stars 🌟

Excellent service from Equisafety, who had a product in stock that I couldn't find elsewhere. THANKYOU.

Good quality merchandise. Delivered promptly. Great range of hi viz colours.

Good product with efficient purchasing service.

I wanted a lightweight Hi Viz waistcoat to walk my dog in on a busy country road.
Equisafety had exactly what I wanted and having previously purchased a High Viz winter coat from them I was confident that the quality would be good.
Prompt delivery and as expected the waistcoat was well made from quality material. It fitted well and perfect for what I wanted it for.
Would recommend Equisafety to anyone looking for High Viz clothing.