Equisafety Arvostelua 

⭐ 1/5 — A dreadful experience. Beware.

I ordered a Champion riding helmet for my daughter from Equisafety. After weeks of waiting and struggling to get a response, I finally reached the shop by phone. They advised me to order a size larger than my daughter’s measured head circumference. Even then, the helmet arrived painfully too small for her.

The helmet cost €187.95. On top of that, I paid €41.95 for delivery, €47 in customs charges, and another €20 to send it back to the UK. That is nearly €300 paid for a helmet my daughter cannot wear and which I have already returned.

Equisafety promised in writing to refund the helmet price once I returned it. Tracking shows that they received it on 4 September, but I still have no refund. I have now had to open a dispute with my bank.

This has been an exhausting and expensive experience. I would not recommend this shop to anyone.

I still haven’t recieved it… person i asked help at equisafety told me it’s stuck at border and it was useless for me to ask equisafety when it would arrive

Love my new jacket. Very comfortable and perfect for the dark nights.

BUYER BEWARE!!!! Didn’t have the Charles Owen helmet I ordered in stock, despite it showing it was available. Then advised me they had the Charles Owen Champion Helmet in the size I needed, only to find out it was a different brand. Customer service is appalling, rude and responses are either not at all (had to follow them up) or delayed. SAVE YOURSELF THE STRESS AND BUY FROM A COMPANY THAT IS TRANSPARENT, HAS THE STOCK THEY ADVERTISE AND CARE ABOUT THEIR CUSTOMERS. Oh and I am patiently waiting for my refund of the difference in the amount of the inferior helmet.

Equisafety are excellent value with regular discounts and sales along with a very fast delivery service

Good stock alround good serviceI

Quick and easy to order and delivered nice and quick.

This company allow you to order items at a discounted price to only let you down.

Having just ordered a coat in red, I was told after a week of waiting they couldn’t send my size but I could have it in pink or yellow.

I asked if they had other sizes in the red to which I was ignored and then the order was cancelled.

They then advertised within a day the red coat I had ordered in multiple different sizes (including the original one ordered) at full price.

Very disappointing, lack of communication, very poor customer service and clearly like to change their mind on offers if they think people want the product enough.
Read another review and almost same thing has happened to someone else

Unfortunately, I’ve been left very disappointed by my recent experience with Equisafety.

I placed an order using a discount code that was provided to me by their website to my email box, and the order was accepted by the system. The offer also showed that I would receive a free pair of hi-vis leg boots, which was one of the main reasons I decided to place the order.

I contacted Equisafety when there was an issue and explained that the error wasn’t on my part. I appreciate that they felt they couldn’t honour both the discount and the free boots, but I was disappointed that, rather than discussing an alternative with me, they simply cancelled and fully refunded my order without checking with me first.

I’m a loyal customer and have purchased from Equisafety many times, including at Your Horse Live, so I found the way this was handled particularly disappointing. I also felt uncomfortable that the use of the discount code was questioned, when it was their own system that provided the code and allowed me to use it.

I completely understand that businesses need to make sure they don’t lose money on orders, but I think there are better ways to deal with a genuine website error, particularly with a returning customer.

Sadly, what could have been a straightforward conversation has left me with a rather sour taste and has made me question whether I’ll shop with Equisafety again.

The hi viz vest was exactly what I was wanting, zip up, zip pockets and clear instructions on how to safely pass

rapid dispatch and delivery
this is the third jerkin i have had and the quality gets better especially the zips if only they could stay fresher longer even a deep clean fails to get rid of the ground in road dirt a motorcyclist accumulates in a days hard riding perhaps a scotch guard or similar teratment might help

Excellent and knowledgeable staff ensured my new Gatehouse 2.0 body protector was fitted correctly. So pleased I popped in to try one on. The staff were friendly and super knowledgeable. Looking forward to seeing you again at Your Horse Live!

I've bought several equisafety products and love them all. They make such a huge difference to our visibility.

They failed to pay the Royal Mail delivery fees, so my item was held and has never been delivered. Their customer service in handling this was poor and non-existent. I've not received the item, nor a refund. Will be disputing with my bank. Would not recommend.

Have several of the multi coloured mesh waistcoats in different coloursways. Love the idea of different colours for different surroundings/ light
Will be looking to purchase the leg wraps and sheet soon to match
Quality is great, no snags in the mesh even going through the occasional overgrown hedge/ bush 😅

The process was fast and easy.

I live in the US and there was never a problem with Equisafety shipping to me. The item arrived in a timely manner, well packaged, and it just as described. Well worth the little bit extra in shipping to get a quality product.

My air jacket arrived without a canister, I contacted Equisafety and they sent me a canister out straight away. Excellent service, thank you.

Great quality, fabulous delivery service and communications. Thankyou

Great communication. Fantastic quality product. Highly recommend.