entretramites.com Arvostelua 166

Pagué por dos servicios: revisión del contrato de préstamo y presentación de la declaración de impuestos relacionada con el contrato. Han pasado dos semanas y aún no he recibido ningún resultado útil.

He hablado con tres personas diferentes que no se comunican bien entre sí y me preguntan constantemente qué debo hacer. Ya he perdido dos semanas explicando el mismo caso una y otra vez, en lugar de avanzar en la solución de mi problema.

Este no es el servicio por el que pagué.

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I paid for two services: loan contract review and tax form filing related to the contract. It has been two weeks so far, and I still haven't received any usable output from them.

I have talked to three different people so far who don't communicate with each other properly, constantly asking what to do. I have already wasted two weeks of my time explaining the same case all over again, instead of moving forward with my problem solution.

This isn't the service I paid for.

Very disappointing experience, and frankly unacceptable. Their practices raise serious concerns about reliability. They change your accountant every three months, and there are repeated tax errors.

They withdrew 14K from my account, and after more than two months there is still no resolution. Despite multiple attempts to contact customer service, and with no direct phone support available, I continue to receive the same generic responses promising a fix, yet nothing is actually resolved. The delays are excessive.

This level of service is unprofessional and unacceptable. I am now considering legal action.

I just had my meeting with Louis Williams my tax advisor in Madrid. The meeting went really well. He is extremely knowledgeable, very thorough, informative, patient, and professional. He’s phenomenal. The best tax advisor EVER! I really liked him and will be doing my taxes with him, definitely.

He gave the best advice I could ever had in order for me to be well prepared with my taxes and finances in general in Madrid going forward. He also provided lots of great suggestions and recommendations. He set me up for success.

I definitely recommend him!!

Ya es la segunda vez que confío en ellos y la experiencia sigue siendo igual de buena. Me gusta que cumplen con los tiempos y que el personal es muy atento. Si buscas un sitio serio y con buen trato, este es el lugar. Totalmente recomendables.

Resulta que en dias pasados solicite la vacante para trabajar con ustedes de forma remota y resulta que por un video de presentacion no he podido hacer la gestion para seguir en el proceso. La señora Andrea Navarro me da la orientacion y resulta que no me funciona y eso que cambie para que mi video tuviera baja resolucion pero nada y la señora se limita a responder por correos y eso no puede ser asi.
Gracias por su atencion y no quiero seguir en su proceso para contratacion.

I want to be fair here, because I believe the team at Entretramites means well. But our experience was poor enough that I feel obligated to share it so others can make an informed decision.

The owner/partner handled our intake personally and made a strong impression. After that, he essentially disappeared. When problems arose with our Beckham's Law application — problems stemming from advice his team gave us — I tried repeatedly to escalate. Multiple emails went unanswered. The owner only resurfaced after we'd already hired a qualified Spanish attorney to take over and salvage the situation.

The core issue, in my view, is that their team is based in South America and doesn't appear to have strong on-the-ground contacts or expertise in Spain. For straightforward cases, that may not matter. But for anything involving Beckham's Law or more complex immigration scenarios, you need advisors who truly understand Spanish tax and immigration law, not just the general process. The advice we received nearly cost us our Beckham's Law eligibility entirely.

If you're considering Entretramites for a simple visa application, your experience may be different. But if your situation has any complexity, especially around Beckham's Law, I'd strongly recommend working with a firm that specializes in Spanish immigration and has direct relationships with Spanish authorities.

Lamentablemente no puedo recomendar Entretramites en absoluto.

A principios del año pasado cambié a este asesor porque mi anterior gestor no estaba teniendo en cuenta correctamente mis gastos. Antes de cambiar, pregunté de forma explícita si Entretramites tenía experiencia con negocios de e-commerce, especialmente con Shopify, y si podían gestionar correctamente mis ingresos y gastos en este ámbito. Dado que mi actividad es exclusivamente de e-commerce, esto era muy importante para mí. Me confirmaron claramente que sí.

Después de que me asignaran un asesor, le expliqué en varias ocasiones que era fundamental que todos mis gastos se tuvieran en cuenta. Me aseguraron que como muy tarde se incluirían en el siguiente trimestre. Sin embargo, esto no ocurrió. Incluso una declaración fue presentada todavía por mi antiguo gestor. Posteriormente me dijeron que todos los gastos se tendrían en cuenta en el siguiente trimestre, pero tampoco fue así.

Subí todos mis justificantes cada mes, bien organizados, a través de la plataforma AON. A pesar de ello, solo se tuvieron en cuenta los gastos que envié adicionalmente por correo electrónico porque algunos no podían subirse técnicamente a la plataforma. Como resultado, se declaró un ingreso mucho más alto que el real. Ahora tengo que pagar impuestos que no corresponden a mi situación económica.

A mediados de diciembre comuniqué por escrito a mi asesor que quería darme de baja como autónomo y también en la Seguridad Social. Me confirmó expresamente que la baja se realizaría con fecha 31.12.2025. A pesar de ello, en enero siguieron cobrando la cuota mensual.

Después contacté directamente con Entretramites. Solo recibí respuestas estándar diciendo que lo revisarían, pero hasta hoy no se ha resuelto nada. Tuve que bloquear los cargos en mi banco, ya que siguen intentando realizar cobros varias veces por semana. Este comportamiento me parece muy poco profesional.

Además, la comunicación ha sido caótica: a veces en inglés, a veces en español, con largas esperas, sin respuestas claras y sin transparencia sobre los cálculos fiscales.

En general estoy muy decepcionado con la organización, la comunicación y la gestión profesional. Para mí, este cambio fue un gran error. No recomendaría Entretramites a nadie que busque un servicio serio, fiable y competente.

Si esta situación no se resuelve en breve, estudiaré tomar medidas adicionales y dirigirme a las autoridades y organismos de protección al consumidor correspondientes.

No hablo muy bien en español asi que sere un poco breve. Absolutamente incredible A+ gracias. Glenn Pfeffer

I recently completed a process with them and everything went as planned. I felt confident from day one thanks to their consistent updates. I truly appreciate finding a company that delivers what they promise without any hassle

This was the 2nd time I got help from Entre Tramites and again it was great. Fast service and exactly what I needed.

I was looking for a reliable place and I’m glad I found them. The whole process was simple and the team was very helpful. Everything arrived as expected and the quality is definitely there. Happy with my choice!

We are very happy with Luis and Entretramites guiding us through the complex process of our taxes, being dual residents, receiving income from multiple countries, including the US.

Fui cliente de esta gestoría y mi experiencia ha sido frustrante. Recibí una notificación de Hacienda pidiendo documentación sobre una declaración de la Renta que ellos mismos presentaron, y ha sido imposible obtener respuesta. (y más aun cuando les he comentado la urgencia y adjuntado dicha notificación donde tienes solo 10 días para responder)

He intentado contactar durante más de una semana por todos los medios: WhatsApp (donde solo te derivan a un correo que nadie lee), llamadas y emails. La única vez que logré hablar con alguien, prometieron responderme y nunca lo hicieron. Es indignante que, tras confiarles tus impuestos, desaparezcan cuando surgen problemas derivados de su gestión.

Si valoras tu dinero, tu tiempo y, sobre todo, tu tranquilidad legal ante la Agencia Tributaria, no recomiendo esta empresa para nada.

Buen servicio y asesoría oportuna.
Los asesores son muy amables.

Everything smoothly with the service. they met the deadlines as promised and communication was seamless throughout the process A very solid choice compared to other experiences i’ve had. No complaints at all

Signed up, provided all documents and details, then dead silence. No response. 3 follow-ups, nothing. Unbelievably bad UX. A total waste of time that also resulted in me missing a filing deadline.

Very disappointing experience.

When I first signed up as autónomo, I was fined by the Agencia Tributaria within one month due to an error made by them. After that initial issue, everything ran smoothly: the software worked well, and my assigned accountant was friendly and efficient.

However, when I later asked them to register my foreign business for VAT in Spain, the experience became extremely frustrating. So far, I have lost ca. €2,750, a significant amount for a small business, purely due to unclear communication, repeated mistakes, and being passed between around ca. five different accountants. Each time, I had to explain my situation from the beginning. I sincerely wish they had told me from the start that this process was beyond their expertise.

As a result, I incurred unnecessary costs for document translations, incorrect VAT registration, and import taxes caused by mistakes in the VAT number. This situation has now been ongoing for 13 months, and despite requesting deregistration for the past three months, they still have not completed it.

Overall, this has been a highly stressful, costly, and disappointing experience.

They do not communicate. I had to follow multiple times. After I requested a refund, because I was not getting responses they promptly responded. Very disorganized and too busy to get things done timely. Very disappointed in this company’s performance. I am glad I did not send them my digital certificate. Ultimately, they decided to refund rather than prepare the filing. Now my return is late. I will return to Lexidy who charges more but at least they communicate and get the work done. You get what you pay for. I would not use this company for anything in the future.

Tuve un pequeño problema con mi solicitud al principio pero el equipo me lo solucionó de forma profesional. Al final todo se dio bien y el proceso fue transparente ñ. Es difícil encontrar sitios que respondan tan bien hoy en día.

My experience with EntreTrámites has been extremely disappointing, and honestly, I feel compelled to warn others before trusting this company with something as important as tax declarations. The gestor they assigned to me was completely unprofessional and consistently failed to provide even the most basic level of service. From the beginning, communication was slow, unclear, and at times totally nonexistent.
What shocked me the most was her inability—or unwillingness—to give me a straightforward answer about my yearly tax declaration. For weeks, I asked her repeatedly if she had actually filed my tax return, and she never gave me a clear confirmation. Instead, I received vague responses, long delays, or no reply at all. When you're dealing with legal obligations and deadlines, this type of negligence is unacceptable.
I ended up having to escalate my case multiple times, practically begging for someone competent to review what was happening. Only after insisting again and again did I finally get some clarity—but by then, the process had already caused me unnecessary stress, doubt, and frustration. A service that advertises itself as “professional” should not put clients in the position of chasing answers for weeks just to know whether their taxes are being handled properly.
For the price EntreTrámites charges, the quality of service should be far superior. Instead, what I got was slow responses, lack of accountability, and a gestor who did not seem to care at all about deadlines or client peace of mind. I trusted them with a simple obligation, and they turned it into a problem.
Based on my experience, I cannot recommend EntreTrámites to anyone. If you need reliable, timely, and professional tax assistance, I strongly suggest looking elsewhere.