I have had issues with the login procedure and also I needed to set up the Verification for Stripe. I called the support centre today and got to speak with Rishika Bhalla, a Customer Support Executiv... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Had an issue with a name on my profile, Danielle sorted it out for me asap and was very friendly - I like to panic for no apparent reason but Danielle put me at ease. Excellent customer service.
Enthuse likes to push technological boundaries. This is good for security, but can be challenging for clients who are not tech savvy. However, they have a great customer support team. Rishika was very... Näytä lisää
I made a donation earlier today to support a great friend of mine who is raising funds for SSAFA along with his wonderful wife. Unfortunately in my haste I missed adding Gift Aid so I contacted... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Donations, fundraising and events – all under your cause’s own brand. We transform your digital fundraising and bring you closer to your supporters.
Yhteystiedot
2 Whitechapel Road, E1 1EW, London, Yhdistynyt kuningaskunta
- 020 3872 2090
- support@enthuse.com
- enthuse.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Emma Smith at Enthuse
Emma Smith was particularly helpful. Quick and efficient
Very positive and friendly experience
I made a donation through the Enthuse website, however I missed the Gift Aid button. I was keen to add this to my donation so I contacted Enthuse and got connected to Emma Smith who sorted everything out immediately. A very prompt email reply, with excellent guidance and the situation was resolved . Now the charity is the beneficiary of the Gift Aid. Thank you.
Great customer service!
We've really appreciated Enthuse and their service to us, and that was exemplified as we wanted to change the organisation that donations were sent to recently. Rishika Bhalla was a huge help in giving us the directions we needed to make the transition as smooth as possible, going the extra mile to complete tasks for us to help the move. Thank you!
The team
The team - Jared and Luke - could not have been nicer or more helpful. They are super quick to respond and helped get our fundraising campaign live quickly when others said they needed a lot more lead in time.
Enthuse for small charities - Great Experience
I have been working with Jared and the team for 12 months now. It was important to me as a smaller charity CEO to have a bespoke service to ensure success and that is exactly what Enthuse has provided.
Throughout the past year the platform itself has helped us raise over £12900 in donations that we would have not gained otherwise. It also didn't stop there - we have had consistent input from the team on areas of improvement and new updates to the system which has been a breath of fresh air.
Very quick response
Very quick response and helpful, Thanks to Danielle Taylor
Very swift response
Danielle Taylor helped me to make the changes to my account with very little fuss and very swift response to my request. very easy and friendly personal service for which I am very grateful.
Friendly service
Friendly service. Danielle Taylor was able to complete my request right away.
Was great
Was great, super quick, issue solved easily and very friendly (Danielle Taylor was who helped me)
Spoke with Rishika Bhalla who talked me…
Spoke with Rishika Bhalla who talked me through the setting up of our charity page and events. Explaining all the steps in detail
Response received and query dealt with promptly
Danielle Taylor from Enthuse replied to my enquiry relating to my change of email address and made the update on my Account for me very promptly!
We have had the pleasure of working…
We have had the pleasure of working with Jared Monaghan from Enthuse for just over a year now. He has been a great support for our charity and is always there when needed. We were with a similar company last year and things did not go well. Thanks to Jared things have improved tremendously for us.
Great experience with Enthuse
Great experience with Enthuse. I had a query that I submitted over the weekend. First thing Monday morning a wonderful lady called Danielle Taylor resolved it for me. Rare that you do not have to follow up on a query these days. Right first time. Well done
Above and beyond
Rishika Bhalla was very prompt, and helpful to me. She proactively fixed a branding problem for us, going above and beyond to ensure the issue was resolved. Thank you!
Very friendly and efficient staff
Very friendly and efficient staff who fixed the issue quickly.
Rishika Bhalla was great at…
Rishika Bhalla was great at understanding what I needed help with and found a quick solution. Thank you!
Received a fast and helpful response
I had a problem making a donation via my mobile and submitted a request to Enthuse Support for help. Danielle Taylor replied with advice about using a PC/laptop instead of a mobile and was able to confirm that no money had been taken. Problem was therefore quickly all resolved.
Fundraising Page Access
I had a small issue with accessing my fund raising page and Rachel Spanswick was able to provide a prompt and responsive response - getting me logged in immediately. Many thanks to Rachel - I really appreciate your speedy assistance on behalf of Enthuse!
Rishika Bhalla helped straight away…
Rishika Bhalla helped straight away with my problem excellent customer service thank you
Excellent service and support from Enthuse
Excellent service and support from Emma Smith and all at Enthuse! Prompt and helpful responses to all enquiries whilst setting up our account! Great team!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
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