Enterprise Rent-A-Car Arvostelua 

Paid because they said a van was available but then they said van not available hour later. Its been 10 days since they took payment and then cancelled and still no refund. Absolutely absurd.

Having booked a Mercedes for the week in Geneva I was told I was being kindly offered a Peugeot instead as a free upgrade and no extra charge. When I refused my free upgrade I was told they don’t have my car so it’s that a Vauxhall Corsa or he cancels my pre booked reservation. Classy.

Agence de Béziers qui fait du surbooking
Débité en direct via l’appli Booking.

Arrive sur place aucune voiture de disponible la blague du siècle concerne le remboursement. Il faut appeler depuis l’agence pour se faire confirmer qu’il n’y a pas de voiture de disponible. Ensuite vous devez attendre 24h pour recevoir un e-mail de confirmation de remboursement. Puis encore 5 jours avant de se voir rembourser le montant prélevé.
Des voleurs. L’agence préfère travailler avec l’argent des honnêtes gens plutôt que de bloquer les réservations quand c’est full. Système digne d’une mafia. Je ne recommande pas. A fuir!!!’nn

Très déçu par leur services. Je réserve 15 jours à l'avance mon véhicule, je suis débité des sommes par carte bancaire et le jour même au moment de récupérer le véhicule, je ne peux pas le prendre car j'ai une banque par internet. Obligé d'annuler la location au moment de partir en vacance. Je loue tous les mois des véhicules et c'est la 1ère fois qu'il n'y a aucune solution. C'est la dernière fois que je loue chez eux.

I have just come off the Head Office Customer Service line for Enterprise Car Hire, where the representative was unable to manage a complaint. On requesting to speak to his line manager, Sam told me that his line manager doesn't speak to customers, because he works in an office dealing with workers. He told me in the recorded call that none of the managers in customer service ever speak to customers, and that my enquiry could not be dealt with by him or the company, because it was regarding company policy! Wow! I gave him the opportunity to make sure that this was OK with his manager, before I posted a review to Trust Pilot. He told me that he wouldn't be passing my phone number on to his manager. The complaint was that I booked a car for £150 to include a damage waiver, but when I arrived to collect it, I was told that it would cost £260 to include a damage waiver. Evidently it was my misunderstanding that a damage waiver would cover damage which occurs to the car whilst I was hiring it!

Definition:
A Damage Waiver is a contract agreement where a car hire company waives its right to charge you the full cost of vehicle repair or replacement if the car is damaged or stolen while in your possession. Technically, it is not an insurance policy. Instead, it is a legal modification to your hire agreement that shifts the financial risk from you to the hire company.

esperienza orribile, leggete e fate foto a tutto quello che vi danno, e se avete problemi con le agenzie estere risolvete tutto in loco perchè una volta tornati in italia vi attaccate, ogni scusa è buona per prendervi i soldi, mi hanno spacciato come deposito aggiuntivo un noleggio di un'altro veicolo, mi è inutile avviare una causa legale data la spesa onerosa che si verrà a creare, state alla larga se riuscite, se ormai ci siete dentro, state attenti e chiedete spiegazioni e certificazioni di tutto

I have hired numerous cars and vans from Enterprise Car Rental over many years. I've always used their Handsworth branch in Sheffield, and, hitherto, have always been satisfied with the service. My recent experience however has been woefully disappointing. I hired a car, initially for 28 days, renewing my rental for a further 28 days, paying around £1500 in total. The car was fine, although the rear number plate had come loose and been fixed with some sort of sticky tape, but while it began hanging off on one side within a couple of days, I reaffixed it myself. The problem came when it came to my returning the car. The car was due back 10th August 2026 but I received missed call and voice note telling me it was due back on the 8th. I assumed I'd got my dates mixed up but when I returned it on the 10th was informed by the branch that it was in fact due back on the 10th as I'd first thought. They checked the car, there was no damage and they agreed to refund my £200 deposit. This morning, the 11th, I realised I had a transaction pending from Enterprise and they have taken £308 from my account. I called this morning and was told that they thought I was re-renting the vehicle, although I'd stated previously that I wasn't. I asked that they refund this along with my £200 deposit, a total of £508. After speaking with her manager, the woman with whom I was dealing told me they would be sending £450 back to me. I queried this amount as it would leave me over £50 short. She, again, spoke with her manager, and said it was for the late return. I pointed out that it was not returned late, and so she spoke to her manager, who now said it was due to the car not having sufficient petrol in it. I, again, explained, I returned the car with far more petrol than was in when I took the car. She, again, spoke with her manager who said I'd have to give them the name of the clerk who I dealt with at the time of the initial rental. I explained I didn't have a name but that their own paperwork would provide that detail. The manager didn't offer to come on the phone at any time. I realised that they were taking £58 simply because they could. I explained that provided I received the £450 I'd leave it at that as I could see that they were not going to provide a full refund. I'm not overly confident that I'll receive the short payment and have conceded that I may have to speak with my solicitor regarding the matter. Very very disappointed and would not use this company again. I'd also deter anyone else from doing so based on my experience

Leider muss man zur Bewertung 1 Stern geben, wobei „ 0 Sterne“ die richtige Wahl der Sterne ist. Ich rate jedem potentiellen Kunden oder auch Interessierten davon ab, ein Mietfahrzeug bei der Firma Enterprise zu nehmen. Für meine negative Bewertung liegt folgendes zu Grunde :
Ich hatte am 30.08.25 einen unverschuldeten Unfall (leichter Auffahrunfall), welcher durch den Auffahrenden auch direkt bei der Polizeilichen Unfallaufnahme zugegeben wurde und mit einem Verwarnungsgeld in Höhe von 55,00 Euro durch den Verursacher bezahlt wurde. Somit stand die Schuldfrage ja schon mal eindeutig Fest. Der Vermieter wurde umgehend von mir informiert. Bei der Rückgabe des Fahrzeuges wurde schon darauf hingewiesen, das ich die Eigenbeteiligung in voller Höhe zu zahlen hätte, auch bei einem 100%igem Fremdverschulden. Dieses verweigerte ich und verwies auf das Unfallaufnahmeprotokoll der Polizei. Nach Recherche meinerseits, habe ich erfahren, das der Schaden bereits in voller Höhe durch die Versicherung des Verursachers bezahlt wurde. Von der Firma Enterprise erhielt ich bis zum heutigen Tage( knapp 12 Monate später) keine Information über die Regulierung des Schadens. Stattdessen erhielt ich, die Aussage, man hätte ja keine Bankverbindung von mir um die einbehaltene Kaution zurück zu erstatten. Nachdem ich meine Bankverbindung erneut mitgeteilt habe, sind bereits mehr als 3 Wochen vergangen und es kommt keine Rückerstattung. Auf Schriftlichen Aufforderungen meinerseits (Eimwurfeinschreiben, eMails,telefonisch,..) erfolgt keine Reaktion durch die Firma Enterprise!
Ich persönlich rate jedem davon ab, ein Mietfahrzeug bei Enterprise zu holen. Es gibt andere Mitbewerber, die in meinen Augen kulanter und auch nicht teurer sind.

Scammers !!!! When I was at the desk I wanted to make sure that car is fully insured so I pad a certain price and I have asked 3 times will this amount be refund of car is refunded in a perfect conditions! He said yes now they are saying this was just to pay full recovery insurance and amount is not refundable! Scam scam do not use this company if you love yourself and respect your money scammers and liers

Terrible experience. I’m only leaving 1 star because I cannot choose zero stars. My wife and kids were traveling to Florida, and something flew off the back of an 18 wheeler that was a few cars ahead and caused damage to one of the rims. This unavoidable situation caused the car to become inoperable. My family had to sit on the side of the road for 4 and a half hours. Which is beyond unacceptable. They could not get a wrecker service to respond to their tow request. Apparently not leaving the car alone was a higher priority than my family’s safety. Fast forward to today I am being stuck with a $1000 repair bill, which is completely retail priced, and some extra fees. One is an “administration fee” that is $100 and the other is about $90 for “depreciation”. I will never do business with Enterprise rental cars again and will spread my experience with anyone that’s within my scope of influence.

Location 'one way' de 3 jours au départ de l'aéroport CDG. Le service était correct dans l'ensemble mais il y a des marges de progression. Le personnel est généralement sympathique et poli mais a tendance à prendre des raccourcis : on m'a indiqué au comptoir que le véhicule était essence alors qu'il s'agissait en réalité d'un diesel ; j'ai dû chercher des agents dans le parking pour obtenir les clés du véhicule (très agréable quand on est seul avec ses bagages) ; aucune instruction précise ne m'a été fournie pour le lieu de restitution à Paris, seulement une adresse générique ; le véhicule lui-même sentait la cigarette froide, bien qu'il ait été fiable et ait rempli son office.

Le site de restitution rue de Bercy dans le 12ème arrondissement de Paris aurait été très difficile à trouver si je n'avais pas déjà connu le quartier ; l'accès au parking par la rue de Bercy elle-même est bloqué et il faut emprunter une autre entrée dans une rue adjacente ; cette entrée du parking est particulièrement repoussante, avec des gravats et des déchets de chantier jonchant le sol de partout... L'espace de location se trouve au niveau -5, assez désert et franchement inquiétant de nuit ; dans l'ascenseur, l'étage des agences de location n'est pas indiqué, il faut donc deviner (là encore, très pratique avec des bagages) ; en dehors des heures d'ouverture, la boîte de dépôt des clés n'est pas facile à repérer car elle se trouve directement en dessous d'une autre console plus grande fixée au mur.

Voiture aussi sale intérieur comme à l extérieur pas de produit lave glace et pression des pneus pas faite pourtant indiqué sur le tableau de bord. Faire très attention ils utilisent l empreinte de la carte Banquaire pour prélever une facture à l aquelle vous n avez pas donné votre autorisation car s est l assistance du véhicule qui devait la régler

IM GLADLY TO SAY THAT BUSINESSES LIKE ENTERPRISE WILL BE INVESTIGATED HOPEFULLY BY HOUSE OVERSIGHT COMMITTEE. ENTERPRISE WILL DO WHATEVER IT TAKES TO OVERCHARGE CUSTOMERS CREDIT CARDS AND IF YOU ASK,YOU WONT RECEIVE YOUR MONEY UNTIL YOU BRING IT BACK AND THATS ON TOP OF THE $300 DEPOSITS (WARNING) HIJACKING CUSTOMER MONEY FROM A BANK IS CRIMINAL TRESPASSING, WE ALL NEED TO HAVE A CLASS ACTION LAWSUITS OF BREACH CONTRACTS INVOLVING PEOPLES PERSONAL BANK ACCOUNT THEFT BY ENTERPRISE.

Surtout pas enterprise rent a car de Fontenay sur eure 28
Cherche un pigeon pour payé un frottement sur un pare choc en dessous que l on a pas vu a la réception du véhicule car on se mets pas a genoux
Au retour au millimètre prêt et a genoux le retour comme parasar
Des escrocs cherche des clampin qui vont payé car il ont pas vu avec l'ancien client.

Pour nous elle collerait son visage sur la carrosserie et comme parasar la deuxième personne réception un client et elle se met à trois kilomètres pour voir le véhicule et se met pas a genoux

Vraiment des Guignols
Deux jeunes qui non pas d'expérience

⭐ 1-Star Review — Extremely Disappointing Experience

I had an extremely unpleasant experience with Enterprise today. I had booked a minivan, but due to availability issues, I was given another vehicle at the Centennial location and was told I could exchange it at another Enterprise location. I went to the airport Enterprise and exchanged it for a minivan.

Unfortunately, the minivan was not clean and had a noticeable unpleasant odor. I decided to clean it myself after getting home. However, before I even reached Tower Road, I heard concerning noise from the brakes three different times, and the steering felt shaky. With my children in the vehicle, I was not comfortable taking any chances, so I immediately returned to Enterprise to request a replacement.

This is where the experience became even worse. The manager was extremely reluctant to help and repeatedly argued that there was nothing wrong with the vehicle simply because the previous customer had not complained. That is not an acceptable response to a customer’s safety concern. A vehicle with 60,000+ miles should be properly inspected when a customer reports unusual brake noise and steering issues.

I was completely reasonable and told him I was willing to accept another vehicle, even one with more mileage, as long as it was safe and had no issues. Instead of listening and handling the situation professionally, he continued to dismiss my concerns.

His attitude and behavior were particularly disappointing. He was disrespectful throughout the interaction, and at one point the keys were thrown onto the dashboard instead of being handed to me. Such a ridiculous behavior. Zero manners, Shame on you.

I remained respectful throughout the entire interaction. I was simply asking for a safe vehicle for myself and my children not asking for anything unreasonable.

Enterprise should understand that a customer reporting a potential safety issue should never be dismissed or made to feel like they are asking for a favor. Customer safety should come first, regardless of whether a previous customer complained or not.

Very disappointing experience. The vehicle condition and, more importantly, the manager’s attitude and lack of professionalism have seriously affected my confidence in Enterprise. I hope corporate management reviews this incident and provides appropriate training on customer service and handling vehicle safety concerns.

Great experience in LA this past week for my rental. Especially good drop off experience with Mr. Castro at the LAX airport return.

We rented a car that met our requirements. The service was pleasant, although we were charged a huge amount in extra fees. Every single bit of damage—and I mean *every* bit, even something caused by an insect—is immediately added to the bill. In our case, some "expert" spotted a 2 cm scratch on the rim. This happened five days after we had returned the car and after both parties had signed documents stating the vehicle was handed over in perfect condition. I am speechless at the fact that we were essentially robbed. The rental company has a vested interest in keeping the deposit, which they then simply use for their own gain. I must mention that we never received a bill or invoice for the "repair" they supposedly carried out. All their extra charges are completely made up. We will NEVER rent a car again. For the price of the rental, you could easily buy an average five-seater car. A terrible, unpleasant, and disappointing experience. Overall, it makes me sad to think they would rather steal whatever they can from a customer's deposit than retain that customer for the future. DISHONESTY at its worst. Stay far away from them.

Terrible after hire service
Tiny damage (less than the size of 5p coin) on the bottom end of the windscreen, they charged me £1625.03 for the damage and have refused to a refund, claiming it was necessary to replace the whole windscreen. No evidence of this being done.
Delaying the process by slow response to e-mails and phone calls.
My advise… on renting any vehicle, go and check over with a fine tooth comb… they WILL scam you for every little starch or dent.
Also go out with the agent to check vehicle on return as I’m sure the damage to my vehicle was caused by by the agent

I would like to share my appreciation for the remarkable service I received during my recent rental experience. The staff was very attentive to my needs, and the vehicle I requested was provided right away without any delay.

I also want to acknowledge the thoughtful follow-up call regarding the credit back of my deposit. I had completely forgotten about it, so your initiative and professionalism were truly appreciated.

Thank you for delivering such a smooth and customer‑focused experience.

ACHTUNG BETRUG - FINGER WEG
Haben in Sligo/Irland online ein Auto reserviert und bestätigt bekommen.
Mit dem Taxi beim Vermieter angekommen hiess es, dass kein Auto verfügbar sei (obwohl da einige rumstanden).
Auch die eigenen Bestätigung mit Nummer und allem drum und dran interessierte die Mitarbeiterin nicht. Auch ein Taxi zurück nach Sligo wollte Sie uns nicht organisieren.

Offensichtlich waren wir nicht die einzig endtäuschten Kunden, denn da standen noch zwei Paare rum, die ziemlich ratlos, endtäuscht und verärgert waren.