Enterprise Rent-A-Car Arvostelua 

Never renting from any Enterprise location ever again.

Rented a van from them because our van was in the shop. The within 30 minutes of renting, my wife opened the front passenger door and because of a misalignment of the front quarter panel, the door caused a dent on the front quarter panel.

I took the van back to the location immediately to tell them what happened and they said they'd file a report once we returned the van.

After we returned the van, Enterprise told us that we owed them $2,000 to fix the front quarter panel from opening the door. They explained this is their policy but it doesn't make any sense to me that we'd be liable for damage that occurred during normal usage like opening a door. Absolutely ridiculous.

Reservation was canceled and charged more than what I expected to pay. Been a customer for yrs wont be back

Par l'intermédiaire de booking.com : Réservation d'une voiture à l'agence de Zehlendorf à Berlin : j'arrive à l'heure du RV : pas de voiture pour vous... J'en demande une autre : nous n'en avons pas. Entre temps, je recois un mail d'une agence à presque 1 heure (Alt Mariendorf,) de transport de là pour venir chercher une voiture chez eux à la même heure de RV que l'agence de Zehlendorf. Je propose de prendre la voiture le lendemain matin à cette agence : pas possible : pas d'excuse, pas de remboursement possible... Rien ! J'écris un mail à Mariendorf pour leur demander de ramener une voiture à l'agence de Mariendorf (à 1h30 de mon logement) vers celle de Zehlendorf pour le lendemain matin afin d'honorer mon RV ou un remboursement afin de louer une voiture ailleurs... Je n'ai même pas reçu de réponse : Rien !
Conclusion : Cette "Enterprise rent à car" ne vaut rien et est un vaurien puisqu'elle à débité la somme de 133 euros 72 sans aucune contrepartie. C'est du vol.
Prenez la peine de chercher un vrai loueur de voiture.

Great experience. Picked our rental from Manchester Airport. Ben assisted with the handover on return and it was great. No hassle smooth process and friendly staff. Appreciate Ben for his professionalism. To try their services great experience.

I rented at the Fountain Inn SC location before and was very satisfied. On my return I gave it a 10 out of 10.
This time I walked in and one guy was busy and a young girl was behind the glass wall looking like “oh no a customer” then the guy told her she can help me. She looked up my record and said one way to Charleston which I corrected her and said Charlotte. She just laughed and said almost the same. ‘Stupid comment”
Then she asked me for a second phone number and I said I don’t have one nor did I ever had to give one. Then the guy chimed in, i assume the manager and said “she is doing her job” I just since I wanted to get out to catch my flight gave just random numbers. I did look up my reservation and nowhere could find that a second phone number is required. I will never ever give out a friends or family members phone number without their knowledge. Enterprise is just trying to collect data so they can sell this data. This young kid then mixed up the car keys as well. Trophy generation is all I am saying

Enterprise is a Train Wreck if you need a car! Worst experience of my life! Hinesville, Georgia Branch. I experienced discrimination at its finest! When I pointed it out to the Branch Manager, I was told I was a racist and ask to leave! Did not go by reservation but who they chose to rent a car too. Will never ever rent from these idiots again! I filed a complaint with the Department of Justice. Not sure if they ever get audited but they need to be for fair rental car practices. Enterprise could care less! Hope they go out of business. Half the people in line had made reservations only to be told there were no cars! If you want a dependable rental go to Hertz! Nothing worse than making reservations for a car & being told by the branch rep that they don't have any control over what your being told by their phone rep! Tried to file a complaint with Enterprise only to find out you have to do it via their chat. Chat reps kept disconnecting the chat as they did not want to deal with it. Don't waste your time! Smoke & Mirrors! Do yourself a favor and rent through another reliable agency as Enterprise is not!

Terrible experience. I made my reservation two weeks in advance, and they knew the car was not available but didn’t even bother to call me. I showed up expecting my rental and there was no car available. The manager couldn’t give me any convincing explanation and completely ruined my birthday plans. They didn’t even offer any compensation for my loss, which is absolutely unacceptable. Call them before your pickup because apparently a reservation means nothing. I would give -5 stars if I could.

I hired a car from Enterprise in Stirling on Friday and returned it today. The car itself was absolutely fine, but the experience when returning it was extremely disappointing.

At collection I carried out the vehicle inspection, photographed and recorded the existing paintwork marks, and checked the tyres visually. There were no obvious tyre issues.

Shortly after driving away, the tyre-pressure warning came on. I checked the pressures, found one was slightly low, topped it up and continued with the rental. I had not hit a pothole, kerb or anything else, had no accident and had not driven over anything that I knew could have damaged the tyre. There were no further tyre-pressure warnings for the remainder of the 5 day rental.

On return, Enterprise identified a tiny nick in the tyre sidewall, apparently less than half a centimetre. It was not something I could see during the collection inspection, and the member of staff had to manipulate the tyre by prising it apart to show me the damage.

Despite this, £100 was deducted from my deposit as my excess.

I appreciate that tyre damage needs to be dealt with appropriately, but I am very unhappy with the assumption that this damage occurred during my rental when there was no incident that caused it and when I had actually experienced a tyre-pressure warning shortly after collecting the vehicle.

Enterprise's own guidance says customers should check the vehicle, including the tyres, at collection. That is reasonable. What I find unreasonable is being held responsible for a tiny defect that was not visible to an untrained eye and only visible on return when the staff member prised the tyre wall to show the scratch (it has been defined as a scratch on the report).

The staff's attitude when I raised my concerns was also disappointing. I would have expected a much more constructive discussion about what had happened rather than simply being told that the charge was being applied.

My advice to anyone hiring a car is simple: photograph every tyre, including the sidewalls, and if you get a tyre-pressure warning at any point, report it to the rental company immediately and keep a record.
I have used Enterprise before, but based on this experience, I would think twice about using the Stirling branch again. I am utterly furious.

The vehicle was great.I asked about a veteran discount and it came out to be $2.50 per day.Wow, great discount.I'll be going to another rental place next time.

I had an excellent experience with Kai at the Enterprise Car Rental location at Newark Airport! From the moment I arrived, Kai was friendly, professional, and incredibly efficient. He made what can sometimes be a stressful and time-consuming rental process feel quick, easy, and genuinely enjoyable.

To make the experience even better, Kai upgraded me to an absolutely beautiful, brand-new blue BMW convertible. It was the perfect vehicle to relax, enjoy the drive, and make the most of my trip. That upgrade really went above and beyond what I expected, and I truly appreciated it.

What stood out most was Kai’s attitude. Even while managing what looked like a hectic and nonstop situation, he stayed calm, cool, and focused—and he did it all with a smile. He knew exactly what he was doing, moved quickly without making me feel rushed, and made sure everything was taken care of.

Great service is about more than just getting the keys to a car, and Kai definitely understands that. His professionalism, positive attitude, and willingness to make sure I had a great experience really made a difference.

Huge thanks to Kai for taking such good care of me and starting my trip off on the right note. The new blue BMW convertible was an awesome surprise, and Kai’s service was even better. Five stars all around! ⭐⭐⭐⭐⭐

If you’re renting from Enterprise at Newark Airport, I highly recommend asking for Kai. He’s the kind of person who makes the entire rental experience better.

Une expérience particulièrement déplorable

Je déconseille fortement ce loueur.

J’avais réservé un véhicule par l’intermédiaire de Voiture pour Tous, avec une carte bancaire physique Visa Sumeria à mon nom, que j’utilise quotidiennement et avec laquelle j’ai notamment déjà loué un autre véhicule chez un autre loueur, sans absolument aucune difficulté.

Le jour de la location, à l’agence Enterprise de Corbeil, le véhicule m’a été refusé au comptoir au motif que ma carte était une carte de débit et non une carte de crédit.

Le problème n’est même pas uniquement le refus de la carte : c’est surtout la manière dont la situation a été gérée.

Aucune solution ne m’a été proposée. Ni assurance complémentaire, ni autre possibilité permettant de récupérer le véhicule, ni même véritable tentative de trouver une solution.

Lorsque j’ai demandé à l’agence de se rapprocher de l’intermédiaire afin de trouver une solution ou de faciliter mon remboursement, on m’a répondu que ce n’était pas leur problème puisque je n’avais pas réservé directement auprès d’eux.

J’ai également demandé à pouvoir joindre le service client et il a fallu insister lourdement pour obtenir ses coordonnées.

Plus grave encore : lorsque j’ai montré mon bon de réservation en indiquant que les informations qui m’étaient données oralement ne correspondaient pas à ce que je voyais sur mon document, la réponse a été, en substance, que ce n’était pas leur problème et que les conditions de l’intermédiaire ne les concernaient pas.

Je peux comprendre qu’un loueur applique ses conditions de location. Je comprends beaucoup moins qu’un client qui se retrouve sans véhicule ne bénéficie d’aucune tentative sérieuse de recherche de solution.

Et aujourd’hui, chacun se renvoie la responsabilité : le loueur me dit de voir avec l’intermédiaire puisque l’argent n’a pas été encaissé directement par lui ; l’intermédiaire me dit que le loueur était en droit de refuser la carte et refuse donc le remboursement.

Résultat : 99 € payés pour une location dont je n’ai jamais bénéficié.

Je me retrouve donc avec 99 € de moins sur mon compte et aucun véhicule, alors même que la prestation n’a jamais été réalisée.

J’ai surtout le sentiment que ces 99 € ont été une excellente occasion de conserver de l’argent pour une prestation qui n’a jamais été fournie, plutôt que de chercher une solution avec le client.

Apparemment, 99 € valent suffisamment cher pour qu’aucun geste ne soit envisageable. Cela en dit malheureusement assez long sur l’importance accordée à la satisfaction du client.

Je ne demande pas qu’un loueur renonce à ses conditions. Je demande simplement qu’en cas de problème, on cherche une solution au lieu de laisser le client se débrouiller seul et de lui expliquer ensuite que chacun n’est responsable de rien.

Je trouve cette façon de traiter un client particulièrement déplorable.

Une expérience qui m’aura surtout appris qu’en cas de problème, il ne faut apparemment compter sur personne pour chercher une solution.

Une agence que je déconseille donc très fortement.

Je reserve en avance, je suis la jour dit et heure, on m’enregistre et a la derniere minute on me demande mon boarding pass du jour arrivee orly. Or je suis arrive 3 jours plus tot a cdg.
Alors ? Refus d'honorer la location, debrouillez vous mr .
Nul

Abbiamo prenotato un noleggio circa un anno fa pagando online una semplice auto con Enterprise stazione ferroviaria di Bilbao programmando un viaggio in auto. Ordinata e pagata online. Al momento del ritiro dell'auto nella stazione ferroviaria ci vengono a dire che l'auto non c'era, fregandosene e senza aiutarci a trovare una soluzione. Ci hanno lasciati senza auto, pagata ripeto, costretti a dover ripagare un altro noleggio a costo quadruplicato in quel momento in un altra struttura. EVITATE DI noleggiare da loro. Stessa cosa successa quel giorno anche ad altre persone che erano li pronte a ritirare la loro auto pagata e costretti a trovare altre soluzioni per non rovinarsi la vacanza programmata. DA EVITARE

We booked a car 08.10, we went in person to the place of the collection on the same day just to be sure that the car is available. They said yes, they can see it in the system, all good.
On the day of the collection of the car they said there is no car available and there is nothing they can do. We should go to another company. And thats it. No more help no more explanantion or compensation.
Other guy next to us had the same situation.
Never Enterprise again!!!
Don't book here!!!

This is now the 3rd time I have reserved a large luxury SUV from the Milton, GA, location, and they have screwed me. Moving our daughter to college in the AM, and now they tell me 45 minutes before I pick up the vehicle that they cannot provide me with the vehicle I ordered. They do, however, have a van I can have. Seriously, cannot make this up. I booked over 7 weeks ago, and they called me this Monday to reconfirm the vehicle. AVOID this location, as they really do not care.

Si j'avais pu mettre 0 je l'aurais fait!! En vacances en corse, mon assistance a contacté cette entreprise. Déjà il a fallu que je l'ai rappelle 5 fois (alors qu'ils devaient me rappeler eux) pour qu'au dernier appel que j'ai fait je m'entende dire que la réservation avait été annulée !!! Attente de plus de 2 heures, appel de ma part à plusieurs reprises car personnel qui ne rappelle jamais...il serait peut etre temps d'embaucher des personnes compétentes meme si c'est dans d'autres pays!!!

Girls were lovely who I was dealing with from Naas, they brought the car to me which was great. Didn’t like the way the company rang me twice first thing in the morning too to confirm drop off when it’s already in the agreement shouldn’t be micro managing people using a service.

Terribile esperienza. Dopo aver riconsegnato l'auto si sono inventati un danno che noi non avevamo fatto, trucco che usano molto spesso (lo abbiamo saputo dopo) e ci hanno sottratto tutti i soldi della cauzione. Ora siamo per vie legali. State lontani da questa agenzia

Excélente qualité d’accueil.
Personnel vraiment professionnel et très réactif, souriant et arrangeant.
Je recommande vivement l’agence de Corbeil Essonnes.