RATING: 1/5 STARS Title: LETHAL STRUCTURAL FAILURE – DO NOT BUY! Absolute deathtrap. I was riding my Engwe O20 Boost on a busy main road today when the entire twin-leg centre kickstand... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Näytä lisää
Yritys on vastannut
Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Näytä lisää
Yritys on vastannut
I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's loca... Näytä lisää
Yritys on vastannut
4,2
Hyvä
158 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing costumer service from Engwe
Amazing costumer service from Engwe.
Excellent communication very professional. And fast shipping too.
💯 recommend
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for the amazing feedback!
We truly appreciate your support and are glad you had a great experience with Engwe.
Enjoy your ride! 🚲
Terrible Engwe e26 Step-tru experience
I strongly advise everyone to stay away from the ENGWE E26.
I bought this bike brand new, expecting a reliable product, but from the very first weeks it started causing serious problems. The pedal assist failed almost immediately, and despite multiple attempts, the issue has never been properly resolved.
The battery performance is far below what is advertised, and I had to change batteries during my commute even on flat roads. On top of that, parts started failing quickly – the rear brake broke, components rusted, screws loosened, and the bike became unsafe to ride.
Customer service has been extremely disappointing. They keep sending replacement parts instead of providing a real solution. I was even sent to a repair shop that had no idea about my case, no parts, and couldn’t even fix the issue. I wasted my time and still have a faulty bike.
This is not what you expect from a “new” product. It feels like a low-quality or refurbished bike rather than a premium one.
Overall, poor build quality, unreliable performance, and terrible after-sales support.
Do yourself a favour: avoid ENGWE and especially the E26 model.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you very much for your kind feedback! We’re glad our support team was able to assist you quickly and resolve the issue. Your appreciation truly means a lot to us. Thank you for choosing ENGWE, and please feel free to reach out anytime!
Prompt part replacement
The problem the bike developed was entirely my own fault. I lost the seat post bushing inside the frame meaning the seat quick release would not grip the seat post.
After asking for the bike serial number etc, ENGWE wee happy to courier me a replacement at no cost to myself.
Very good customer service. Very happy customer.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you very much for your kind feedback! 😊
We’re glad we could help resolve the issue quickly. Even when problems arise during use, we always aim to provide a smooth and worry-free customer service experience. Your satisfaction means a lot to us, and we wish you many enjoyable and safe rides ahead! 🚴♂️
I reported to Engwe that my kit of a…
I reported to Engwe that my kit of a few spare nuts and bits supplied with my new bike did not contain a pair of break disk pads. They asked for my order no and supplied a pair within a short period of time
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you very much for taking the time to share your experience! 😊
We apologize for the initial inconvenience, but we’re glad we could resolve the issue quickly for you. Providing prompt and reliable after-sales support is always our priority at Engwe.
Thank you for your understanding and trust—enjoy your ride! 🚲
ENGWE e26 headlight fault
I bought a e 26 e-bike from ENGWE which developed a fault with the headlight which would not turn off because the bike was under warranty I contacted them the service I received was excellent they sent me out various parts which fixed the fault could not fault the service thanks
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you very much for your kind feedback!
We’re glad to hear that our service team was able to resolve the headlight issue on your ENGWE E26 e-bike and that you were satisfied with the support provided. Customer satisfaction is always our top priority, and we’re happy the replacement parts fixed the problem successfully.
If you need any further assistance in the future, please don’t hesitate to contact us.
Thank you again for choosing ENGWE, and enjoy your rides! 🚴♂️
Parts for E Bike
I've had my bike for 2 years but needed new brakes and disks. The Customer Service Team were very helpful and the parts needed were received in a week. I would highly recommend.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your positive feedback! We’re delighted to hear that our customer service team was able to assist you and that the replacement brake parts arrived quickly. Your recommendation truly means a lot to us.
If you need any further assistance in the future, please don’t hesitate to contact us.
Enjoy your ride!
Excellent After-Sales Support!
I recently had an issue that required contacting the Engwe Support team. I was helped by Raina who was fantastic. The service was prompt, professional, and they handled the situation to my complete satisfaction. It's great to know that Engwe stands behind their bikes with reliable and cooperative after-sales service. Highly recommend!
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for taking the time to share your experience! We’re thrilled to hear that Raina was able to assist you and provide prompt, professional support. Customer satisfaction is our top priority, and it’s wonderful to know that our after-sales service met your expectations. Your recommendation truly means a lot to us.
If you ever need further assistance, the Engwe Support team is always here to help.
Enjoy your ride!
Great costumer service
Great bike!
I have had one issue with it this year and the costumer service team was on it everyday to make sure it was sorted as soon as possible.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for your kind words! We’re happy to hear that you’re enjoying your bike and that our customer service team was able to follow up closely and resolve the issue quickly. Providing reliable support is very important to us, and your feedback truly encourages our team. If you need any assistance in the future, please feel free to reach out.
Happy riding! 🚴♂️
True stats on the Engwe E26
True stats on the Engwe E26
I weight 100kg with clothing
They say the bike can do 140km/86 miles
NO IT DOES NOT. HALF THAT.
THEY TESTED THE BIKE WITH SOMEONE WHO WEIGHTS 75KG ON A STRAIGHT ROAD IN CALIFORNIA IN SUMMER.
NOW THE FACTS WITH MY WEIGHT.
TODAYS WEATHER (December) 30/35 miles summer 35/45 miles
PAS 1,2,3 you get the same milage you do not get anymore from it.
I wish company'S would truly test the bikes and test it with more people's weight that would solve a lot of problems.
I live in the UK not in the USA and the roads are not like the States unless you ride on the motorway.
The bike is great but the range is no where near what they state.
Lastly when you get down to 2 bars you start to feel the weight of the bike.
Should you buy (YES)
Would be better if they could put a range on the screen so you know how far you get on the bike so you don't lose your charge and have to walk with the bike which could be a problem with its weight.
I have had the bike now for a year and been around a lot in this last year on it testing everything, just need the see the range on the dash instead of bars.
Engwe need to put on the site how the bike is tested you only get to know if you ask them.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for taking the time to share such detailed feedback, and we’re glad to hear that you still enjoy the bike overall. We’re sorry to learn that the range did not meet your expectations.
To better assist you, could you please provide your order details through the Trustpilot request system? This will allow us to verify your order and offer more tailored support.
Regarding your concerns about testing conditions:
We would like to clarify that all our e-bike performance tests—regardless of region—are carried out under similar standardized conditions. We do not use higher-power motors or batteries in California or any other testing location. However, real-world range can vary significantly depending on rider weight, terrain, riding style, wind, tyre pressure, and especially seasonal temperature.
Since your battery has been in use for about a year and you are currently riding in winter, it’s normal to experience a noticeable reduction in range. Cold temperatures slow the chemical activity inside lithium batteries, which temporarily reduces capacity. This is a common characteristic of all lithium-ion batteries, not a fault.
That said, if you’re concerned that your bike may be performing abnormally or want us to run diagnostics together, we’d be happy to help. Please feel free to contact us anytime（ service2@engwe-bikes.com )—our team is here to support you and ensure your E26 continues to perform at its best.
Thank you again for your feedback and for riding with ENGWE.
=============
Thank you for your reply.
We have contacted you via our after-sales email; please check it promptly.
If you have any questions, please feel free to contact us, and we will help you confirm them.
Sincerely,
A very quick response to my technical…
A very quick response to my technical query. The agent understood my problem and sent relevant information and guidance.
Engwe were professional and friendly.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for your kind feedback!
We’re delighted to hear that our team was able to respond quickly and provide the information you needed. It’s great to know that you felt supported and well-guided throughout the process.
If you have any other questions, we’re always happy to help. Thank you for choosing Engwe! 🙌
Ordered the bike not realising a price…
Ordered the bike not realising a price drop for Christmas was coming the next day! Emailed support and Engwe refunded half the difference! They didn’t have to do anything but I was very impressed that they were kind enough to refund. Delivery company Engwe used were good, excellent communication. Am enjoying the bike muchly!
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your wonderful review!
We’re really glad our team could help with the price difference and that the delivery went smoothly. Most of all, it’s great to hear that you’re enjoying your new bike!
If you ever need anything else, we’re always here to help. Enjoy the ride! 🚴✨
A SHOUT OUT to Tracy!!!!
After placing a previous review shortly after purchasing an Engwe E26 ebike, I feel I am compelled to write another positive review.
I had a issue with the front headlight on my E26. The Light came on as soon as the bike was powered up, but noticed it was only partially illuminated as you can appreciate it, only owning the bike less than 3 months I was dissapointed.
However, I contacted Engwe and had a response from a lady called "Tracy" within 24 hours who sent me a new replacement front light under warranty, where it arrived 7 days later. Sadly, as I suspected this didn't resolve the problem.
I contacted Tracy at Engwe again, where said she would forward out a new Controller, which arrived within 10 days and after fitting it, i was relieved it had resolved headlight issue.
I must be honest, I was very dubious about ordering a Chinese ebike and more so dealing with their customer services if an issue should happen. However, my concerns were soon laid to rest, as Engwe were absolutely FANTASTIC and would especially like to praise Tracy for her help and guidance on my issue.
If ANYONE is thinking of purchasing a Chinese brand of Ebike, look no further than ENGWE.
Brilliant, brilliant,brilliant!
Ps and yes, this is a genuine review!
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for taking the time to share such a detailed and heartfelt review!
We’re truly delighted to hear that your Engwe E26 is now working perfectly and that the issue was ultimately resolved. Your patience and trust throughout the process mean a lot to us.
A special thank you for your kind words about Tracy — she is indeed dedicated to giving every customer the best support possible, and your recognition will absolutely make her day!
We understand your initial concerns about purchasing an e-bike from overseas, and we’re very glad that our service and follow-up have helped build your confidence in ENGWE. Providing reliable products and responsive support is always our top priority.
Thank you once again for choosing ENGWE and for recommending us so strongly.
We wish you many safe, smooth, and enjoyable rides ahead!
Warm regards,
Excellent company
Excellent company. Quality product and great service. I bought a bicycle that was my best purchase this year. It arrived with a scratched rear fender, I requested an exchange by email and the team was super helpful and sent me the replacement ahead of schedule.
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your new bike has been your best purchase this year. It’s great to know you’re enjoying the quality and performance.
We also appreciate your patience regarding the scratched rear fender. Our team is always committed to resolving any issues quickly, and we’re glad the replacement arrived ahead of schedule.
Thank you again for choosing ENGWE and for taking the time to share your experience.
Wishing you many enjoyable rides ahead!
Warm regards,
I can’t explain how happy I am with the…
I can’t explain how happy I am with the service provided by the Engwe support team. Over the past few days, I was really stressed because the headlight on my e-bike wasn’t working. I informed the service team just once, and within a few days they sent me a brand-new light. Seriously, this is amazing and very helpful service.
From my side, it’s definitely 5 out of 5. Even when I bought my Engwe M20, they sent me a very nice gift pack filled with a jacket, a cap, and lots of other great items.
Thank you once again!
😊😊😊😊😊😊😊
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for your amazing review!
We’re really happy to hear that our team could help you so quickly and make the whole situation stress-free. It’s great to know the replacement light and the gift pack with your M20 made your experience even better.
Your support means everything to us — thank you again! 😊
Great bike Great support and after sales service
Great bike but I had a couple of problems. Their after sales is excellent they help walked me through steps to test certain components and sent them out. Great service
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear customer,
Thank you so much for your kind review! We’re glad to hear that you’re enjoying your bike and that our after-sales team could assist you effectively.
We’re happy we could help you diagnose the issues and get the necessary components sent out promptly. Your satisfaction means a lot to us, and feedback like yours encourages our team to keep delivering great service.
Enjoy your rides, and feel free to reach out anytime you need support. Thank you for choosing Engwe!
I really loved how they deal with me
I really loved how they deal with me. They were quick. They were accurate and if I had any questions or concerns along the way, they made sure I understood the process in my product came quick. I was extremely happy with the service I received. I would recommend this place for anyone very good people right here.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear customer,
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had such a smooth and positive experience with our team.
It’s great to know that our quick and accurate support, clear communication, and efficient process made everything easy for you. Your satisfaction means a lot to us, and your recommendation is greatly appreciated.
We’re here anytime you need assistance. Thank you again for choosing Engwe!
Awesome Customer Service
Well they have been very helpful so far and have gone above and beyond what I would consider required help. They are very accepting of my idea to travel the length of the UK (GREAT BRITAIN) to see my relatives on their wonderful E-Bike, I would highly recommend them purely on customer service skills alone and considering I have the certificate they more then pass on that one, and at no point have they tried to oversell the product they listen and just try to be helpful which I must say I have not seen in others for over 10 years. Their Great I look forward to dealing with them for upgrades in the coming decade...
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your amazing review!
We’re truly grateful for your kind words and thrilled to hear that you’ve had such a positive experience with our customer service. It’s wonderful to know that our team’s support and honesty have made a difference for you—we always aim to listen, understand, and help without any pressure.
Your plan to travel the length of the UK on the E-Bike sounds incredible, and we’re honored to be part of your journey. We’ll be here whenever you need upgrades, advice, or support in the future.
Thank you again for your trust and recommendation. We look forward to assisting you for many years to come!
We lost the mat on the mobility scooter…
We lost the mat on the mobility scooter while traveling and needed a new one. We were so glad to be able to get it replaced and it came within a couple weeks. thank you so much for helping us. It's great to cover batteries when weather is bad and keep dust out.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your wonderful review!
We’re really glad we could help you replace the mat for your mobility scooter. It’s great to hear that it arrived smoothly and is keeping your batteries protected from bad weather and dust.
If you ever need anything else, please feel free to reach out—we’re always happy to help!
Services and delivery of Ebike Engwe Pro 2.0
I purchased a Ebike Engwe Pro 2.0. It's been over 1 year. It's Awesome 👌. During my journey, the battery was broken down a month ago, I was worried. Luckily, My friend to collect me up and brought back my bike to home. In the next day, I contacted the Engwe Service, they are very helpful to give me the best solution in my case. I was satisfied. I ordered a new battery and The delivery are good, on time. Thank them a lot
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for sharing your experience and for being part of the Engwe family! 💛
We’re delighted to hear that your Engwe Engine Pro 2.0 has served you well over the past year and that our service team could assist you quickly when your battery issue occurred.
Your satisfaction and continued trust mean a lot to us. We always strive to provide reliable products, fast delivery, and helpful support — and we’re so glad we could meet your expectations.
Wishing you many more enjoyable rides ahead! 🚴♂️⚡
Thank you again for your kind words and recommendation.
Warm regards,
Ive had my engine x for just over a…
Ive had my engine x for just over a year now and I love the bike. I needed a new controller and contacted Engwe and the very kind and helpful team got me a replacement.
I honestly can't thank them enough im so glad to have my bike working just like it did when i got it. Thanks Engwe
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying your Engine X and that our team could help you get back on the road quickly.
Your satisfaction means a lot to us, and it’s wonderful to know your bike is running perfectly again. We truly appreciate your trust and support — wishing you many more smooth and enjoyable rides! 🚴♂️
Best regards,
The ENGWE Team
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