RATING: 1/5 STARS Title: LETHAL STRUCTURAL FAILURE – DO NOT BUY! Absolute deathtrap. I was riding my Engwe O20 Boost on a busy main road today when the entire twin-leg centre kickstand... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Näytä lisää
Yritys on vastannut
Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Näytä lisää
Yritys on vastannut
I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's loca... Näytä lisää
Yritys on vastannut
4,2
Hyvä
158 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had some battery issues with my bike
I had some battery issues with my bike, but the support team was really helpful. They replaced it in just one week, and I’m so grateful!
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your kind feedback! 😊
We’re delighted to hear that our support team was able to assist you quickly and that your issue was resolved to your satisfaction. Your positive experience means a lot to us — we truly appreciate your trust in ENGWE!
Wishing you many smooth and enjoyable rides ahead! 🚴♂️💨
Kind regards,
ENGWE Team
I recently purchased a p20 engwe bike
I recently purchased a p20 engwe bike. I had a problem with my torque sensor/ bottom bracket. I contacted engwe and they were fast and friendly to help me get my bike fixed. Im very happy with the customer service and I also own the l20 which a awsome bike. 2 great bike I own from engwe :)
10. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
We really appreciate your kind words! 😊
We're so glad our support team could assist you with your P20, and it’s awesome to hear you’re also loving your L20. Thanks for trusting Engwe — enjoy every ride on your two amazing bikes!
Superior Craftsmanship, Mountain-Ready Power, and World-Class Support!
I am writing this review after receiving what I can only describe as brilliant customer support from the Engwe team regarding my Engine Pro 2.0.
I experienced an unforeseen issue with the motor early on, but the Engwe support team immediately stepped in and handled it with exceptional professionalism and speed. They were prompt, deeply reassuring, and resolved the problem by providing a replacement motor that is now installed and running perfectly. Their willingness to stand by their product and offer such superb guidance made all the difference—they are truly world-class.
Beyond the fantastic support, the performance and build quality of this bike are outstanding:
Robust Durability: As a 17-stone rider, I can confirm the superior craftsmanship and durability. The bike is capable of handling heavy use without complaint.
Mountain Master: I frequently use the bike for demanding, long-range rides up mountains. The Engine Pro 2.0 performs incredibly even when using all levels of PAS for extended periods.
Hauling Power: The bike’s strength shines when hauling gear. I often carry a significant load on the rear rack using my Engwe rear trunk bag and panniers, and the bike handles the weight and terrain flawlessly.
I am genuinely glad I chose Engwe over other options on the market. They deliver on both performance and customer care. Thank you, Engwe, for a truly excellent product and exceptional service!
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your incredible review! 🌟
We’re truly honored to read such detailed feedback about your experience with the Engine Pro 2.0 and our support team. Knowing that our quick response and guidance helped get you back on the road means the world to us.
We’re equally thrilled that you’re enjoying the strength, craftsmanship, and mountain-ready performance of your bike — exactly what the Engine Pro 2.0 was built for. Your trust and recognition inspire us to keep pushing for excellence in both product quality and customer care.
Thank you again for choosing ENGWE and for being part of our riding community. Wishing you many more powerful and enjoyable adventures ahead! 🚴♂️💨
I have bought E26 bike from ENGWE
I have bought E26 bike from ENGWE. The bike is super and everybody looks at it wherever I go with it. Recently, I met an accident with this bike and the company has supplied the damaged parts of the bike for free of cost. Thanks for their support.
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your kind words! We’re really glad to hear that you’re enjoying your E26 and that it turns heads wherever you go. We’re also happy our team could help you quickly with the replacement parts after your accident — your safety and satisfaction mean a lot to us.
Ride safely and enjoy every journey with your ENGWE! 🚴♂️✨
Excellent service
Excellent service, I sorted few things about my Engwe E 26, friendly team, always chatting and very helpful.
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your kind words! We’re really glad to hear that our team was able to help you sort everything out with your Engwe E26. Providing friendly and helpful service is something we take great pride in, and your positive feedback truly means a lot to us.
We hope you continue to enjoy every ride on your E26, and please don’t hesitate to reach out anytime you need assistance — we’re always happy to help!
Warm regards,
Ordering parts is difficult……
Have purchased two bikes from Engwe now and so far am very happy with them. Customer service is good and are very quick to respond. My only complaint is that I needed to order a new parking kick stand for one of the bikes and it took over ten emails between us to actually get one ordered. Surely this is something that could be bettered?
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Ryan Hair
Thank you so much for your continued trust and for being a returning customer since 2023 — it truly means a lot to us. We’re very happy to hear that you’ve been satisfied with your bikes and our customer service overall. At the same time, we’re sorry to learn that ordering your replacement kickstand felt like a complicated process, and we completely understand your frustration.
As Rainna explained, each e-bike model has many different accessories, and not all of them are universally compatible. To avoid confusion or incorrect purchases that could lead to dissatisfaction, we haven’t published direct purchase links for every part. Instead, we confirm compatibility with customers individually before finalizing an order.
For accessories without a direct purchase link, we currently process payments via PayPal only, which is why Rainna reminded you to share your payment details once completed — this helps us verify receipt and arrange shipment accurately. Because our support team handles a high volume of messages each day, it may sometimes take a bit longer to follow up on every detail, though we always aim to assist as efficiently as possible.
We sincerely appreciate your patience and understanding. As a valued returning customer, your satisfaction is very important to us, and we’ll continue working to make our parts ordering process smoother in the future.
Warm regards,
Customer service fantastic,very helpful…
Customer service fantastic,very helpful with a few issues I had with bike
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your kind words! 🌟
We’re delighted to hear that our customer service team was able to help you resolve the issues with your bike. Your satisfaction means a lot to us, and we’ll continue working hard to provide you with the best possible support and riding experience. 🚴♂️💨
Best regards,
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your kind feedback! 🌟
We’re delighted to know that you are satisfied with both the quality and our service.
Your support means a lot to us, and we look forward to serving you again in the future!
Best regards,
I have an engwe engine pro I've had it…
I have an engwe engine pro I've had it for 18 months now and I ride almost everyday, I've done over 3,500 miles on it and I have had 0 issues, the only thing I've had to change is the break pads and chain through wear ,these bike are so tough and are capable of flying over any terrain, I've put this bike through its paces i can tell you and it's unbelievably solid ,this company is highly recommended and they obviously no what they are doing when it comes to building solid and very reliable bikes, I've also added heavier tyres to this bike and I am still getting over 30 miles on one charge after covering over 3,500 miles on it ,I also want to add that a few days ago I emailed engwe to ask a question and they were very quick on responding and they were quick on finding the information that I needed, they are a great company that builds great ebikes that are an absolute joy to ride 💯👌
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Customer,
Thank you so much for your amazing feedback! We’re truly thrilled to hear that your Engwe Engine Pro has been serving you so well over the past 18 months, and that you’ve already covered more than 3,500 miles with such a great experience.
It’s wonderful to know that apart from regular wear-and-tear parts like brake pads and the chain, your bike has been solid and reliable across all kinds of terrain. We’re also happy to hear that even with heavier tires, you’re still achieving excellent mileage per charge—that’s fantastic!
We’re equally glad our customer service team was able to respond quickly and provide the information you needed. Your trust and recommendation mean a lot to us, and we’re so proud to know your Engwe bike continues to bring you joy on every ride.
Wishing you many more safe and enjoyable miles ahead! 🚴♂️✨
Best regards,
E26.
What can I say....
Well, when I ordered the bike (E26) there was a stock issue, there was a bit of a wait for it to be delivered, I contacted their customer service and got an immediate response to my email explaining the situation and that they would inform me when the item was to be shipped. I did however become a bit frustrated with the delay and I made my frustration known to Engwe. There customer service was fantastic, they apologized for the delay and immediately offered a package of extras as a way of an apology/compensation, when I had to brass neck to ask for a better package they immediately agreed. The bike arrived and was simple to assemble, clear instructions and with all the tools needed. The agreement was that once I received the bike, I inform them and then they would send out the extras, they arrived within a few days. I love the bike, the extras make it (in my opinion) their customer service is superb, with pretty much immediate response, and it is definitely a company that I will be recommending to anyone that asks, and some have asked, and I get questions about the bike on a regular basis, it is a beast of a thing, but I love it. This is a genuine review, I have not been promoted or paid for this positive feedback, I can share email feedback if needed.
Fantastic Engwe, thanks.
David.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear David,
Thank you so much for your fantastic and genuine review! We truly appreciate your patience during the stock delay and are glad to hear that our customer service team was able to support you and provide a satisfactory solution.
It’s wonderful to know that you’re enjoying your Engwe E26, and that the assembly process was smooth and straightforward. We’re also delighted that the extras added even more value to your experience.
Your kind words and recommendation mean a lot to us. It makes us proud to know that your bike has already been turning heads and sparking interest from others—that’s exactly the excitement we hope our bikes bring!
Thank you once again for your trust and support. We wish you many more joyful rides with your E26! 🚴♂️✨
Best regards,
I was a bit apprehensive at first
I was a bit apprehensive at first, as I was buying from an unknown company with no local dealer available.
But how wrong I was. They couldn't have been more helpful if they tried. If this one ever needs replacing(which I doubt as it's so well made), I would definitely buy from them again.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for trusting us despite your initial concerns! 🌟 We’re so glad to hear that your experience has exceeded expectations and that you’re happy with the quality of your bike. Your confidence means a lot to us, and we’ll be here for you whenever you need us. Enjoy every ride! 🚴⚡
Nervously ordered my E26 from Engwe..
Nervously ordered my E26 from Engwe UK and didn't notice they were out of stock, was slightly disappointed but resigned myself to the end of September for delivery.. Shouldn't have had any concerns, Had a few e-mails back and forth with Engwe Uk which were all quickly responded to and professional.. To my surprise I had an e-mail saying they had a shipment at start of Sept, and had managed to reserve me a bike and a week or so later recieved my shipping details.. Slight hiccup on delivery date and on the day, but that was the courier as opposed to Engwe but still had great comms with the courier... All in all defo worth a 5 star, bike and overall service from Engwe UK put other more premium companies to shame.. Highly recommended for both product and service..
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for sharing your experience and for the 5-star review! We truly appreciate your patience and understanding regarding the stock situation, and we’re delighted that everything worked out sooner than expected.
It’s wonderful to hear that our team’s communication and support met your expectations, and we’re glad you’re happy with your E26. Your kind words mean a lot to us and will motivate us to continue delivering the best service possible.
We wish you many enjoyable rides on your new bike, and please don’t hesitate to reach out if you need any further assistance.
Best regards,
This was my first e-bike which I bought…
This was my first e-bike which I bought following some positive reviews. It is a great machine although I had some initial teething issues. These were very promptly resolved by customer support and the very useful community of ENGWE bike owners on Facebook.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for sharing your experience with us! 🌟
We’re glad to hear that your first e-bike is bringing you joy, and that our support team—together with the wonderful ENGWE community on Facebook—could help resolve the initial issues quickly.
We wish you many smooth and enjoyable rides ahead 🚴♂️✨. If you ever need assistance again, don’t hesitate to reach out—we’re always here to help.
Great bikes
Great bikes! Loads of torque and power is added smoothly because of the sensor in the crank. Build quality is better by far than any of the other e-bikes I’ve owned. Have them in Cyprus as well as here in the uk and we barely use the car to get about Pafos now. We can get all our shopping in the pop out paniers.
Everyone wants to chat about them on seeing them and feel like I’ve become a Rep for Engwe now 😀
17. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your amazing feedback! 🚴♂️💨
We’re thrilled to hear you’re enjoying the smooth power, solid build quality, and convenience of the panniers—whether in Cyprus or the UK! It’s fantastic that your Engwe has even replaced many car trips. Hearing that people stop to chat about the bikes makes us smile, and we’re honored to have you as such a passionate Engwe ambassador. Enjoy the rides and many more adventures ahead! 🌍✨
Almost two years now for my Engwe X20.
Almost two years now for my Engwe X20.
Whatever I face any issues with my bike they were always helpful with my email response.
Best communication ever when I send a email to them.
Finally I’m really happy.The bike is well-built, comfortable to ride, and the motor assist works smoothly, only need to upgrade the small battery life. Great value for the price. Highly recommended for anyone looking for a reliable and stylish e-bike!
9. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for sharing your experience with the ENGWE X20! We’re delighted to know that you’ve been enjoying your bike for almost two years and that our support team has been able to assist you whenever needed.
It’s wonderful to hear that you find the bike well-built, comfortable, and smooth to ride. We also appreciate your feedback about the small battery – your input helps us to keep improving.
We’re truly grateful for your recommendation and trust. Wishing you many more happy rides with your X20! 🚴♂️⚡
Bought 2x EP-2 Boost bikes & very happy…
Bought 2x EP-2 Boost bikes & very happy with the quality of them. Very comfortable & smooth ride. Arrived within allotted time & they were well packaged so no damage. Instructions could be a little clearer but got there in the end. Ordered 2 rack bags also but only 1 arrived. Contacted Engwe & issue was soon resolved by Tracy.
6. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for your wonderful feedback! We’re glad to hear you’re enjoying your two EP-2 Pro Boost bikes and that they arrived safely and on time. It’s great to know you find the ride smooth and comfortable.
We also appreciate your note about the instructions – we’ll share this with our team to keep improving. We’re happy Tracy could promptly resolve the rack bag issue for you.
Wishing you many enjoyable rides ahead, and thanks again for choosing ENGWE! 🚴♂️✨
Best regards,
Fast & friendly service
Fast & friendly service! Highly recommended 👌
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your wonderful feedback! 💫
We’re glad you enjoyed our fast & friendly service. Your recommendation means a lot to us! 🙏👌
Thank you.
After couple days of delay, finally product at home. Good customer service. Recommend!
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
We are very sorry for the delay and the frustration this has caused. The shipment of your E26 HT has unfortunately been affected by severe port congestion, which has delayed multiple containers from different companies, not only ours. Pick-ups now require queueing and advance booking, which has slowed down the process.
The good news is that our container has already been confirmed for release in early September and should arrive at our warehouse by mid-September. This means your order can be delivered around late September to early October.
As compensation, we have sent you the corresponding solution via email. We hope you can check the email and let us know your thoughts.
We truly value your patience and understanding, and our team will keep you updated until your bike is with you.
Kind regards,
---------------------------
Thank you for your understanding and patience during this time. We looking forward to working with you again. Best wishes.
First Rate Customer Service
Having purchased a new Engwie Engine Pro2 recently on unpacking and assembly of said cycle we noticed that the rear mudguard/wing had a slight dent. Having taken a photo and sent it to the customer centre they offered us a package b as compensation. Having already got cycle helmets I asked if we could go with the C package instead. Two days later the package arrived. Now granted it would be nicer to get something new that had no damage but this will happen to it in time so although disappointing it’s not a big issue. The customer care though is and it definitely gets my approval. Quick and thorough in their responses, kind, supportive and willing to go that extra mile. (OTHER COMPANIES PLEASE NOTE) A big shout out to Lydia who helped through this process, much appreciated.
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your detailed feedback and kind words! We’re delighted to hear that our customer care team, especially Lydia, could assist you quickly and thoroughly. Your satisfaction is our top priority, and we truly appreciate your understanding and support. 🚴✨
Customer Service
Customer service is phenomenal. Very quick to respond, max 10 hours. Very helpful in assisting in what you need to ask and provide Very reliable and accurate information.You can always count on them when you need to ask something. Best customer service I have had in a while. 10/service:)
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re thrilled to hear that our team could assist you promptly and provide the information you needed. Your trust means a lot to us, and we’ll continue striving to deliver reliable, accurate, and friendly service every time you reach out.
We look forward to assisting you again in the future! 💛
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