RATING: 1/5 STARS Title: LETHAL STRUCTURAL FAILURE – DO NOT BUY! Absolute deathtrap. I was riding my Engwe O20 Boost on a busy main road today when the entire twin-leg centre kickstand... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Näytä lisää
Yritys on vastannut
Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Näytä lisää
Yritys on vastannut
I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's loca... Näytä lisää
Yritys on vastannut
4,2
Hyvä
158 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Fabulous EngWe P275 SE
The website experience was very easy and clear to order.
Upon arrival of my new bike there was a minor issue with it which was rectified very quickly, via email, through their customer service team. Their response team was very efficient, polite, speedy and swift! No complaints whatsoever!
I am SO happy with my EngWe P275 SE! I absolutely love it!
Coming from a traditional 3 gear bike to a 7 gear derailleur was game changing! Add to that the assistance from the PAS, makes this a great bike! I would thoroughly recommend this company and bike!
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear customer,
thank you so much for your fantastic feedback! We’re truly delighted to hear that you had a smooth ordering experience and that our customer service team was able to resolve the minor issue quickly and efficiently.
It’s wonderful to know how much you’re enjoying your EngWe P275 SE and that the upgrade to a 7-gear derailleur combined with PAS assistance has been a real game changer for you. Your enthusiasm and satisfaction mean a great deal to us.
At ENGWE, we’re committed to providing not only high-quality bikes but also responsive, polite, and reliable support, and your recommendation truly motivates our team.
Thank you again for your trust — we wish you many more happy and enjoyable rides ahead! 🚲
Engwe After-Sales Service
Bought an E26 from Engwe and realised, after a while, that the front fork was bent. There was no sign of damage to the original packaging nor to the fork itself and I'd been riding the bike for a couple of months (though without any crashes!).
I contacted Engwe and the send out a replacement form and headstock with no quibble. The bike rides even better now and I have to commend the after-sales service from Engwe.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Dear Customer,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the issue you encountered with the front fork, but we’re very glad that our after-sales team was able to resolve it smoothly and without any hassle.
It’s great to know that the replacement fork and headstock have improved your riding experience and that the bike now performs even better. Providing fair, efficient, and customer-focused support is a key part of our commitment, so your kind words about our after-sales service mean a great deal to us.
Thank you for choosing Engwe and for your trust in our products and service. We wish you many more safe and enjoyable rides, and please feel free to contact us anytime if you need further assistance.
Kind regards,
Engwe Customer Support Team 🚲
First class customer service at Engwe,
I have already posted a review of the Engwe L20 3.0 Pro ebike that I bought in December 2025. This is an additional post to give a shout out for the customer support at Engwe. I had cause to contact them for a couple of minor points over the weeks following my purchase. Without fail I always had a reply back straight away. Always very polite and trying their very best to be as helpful and prompt as possible, in a very friendly and kind manner. Customer service is extremely important when buying online and Engwe excel in the quality of their service in this respect. I just thought they deserve a mention.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for taking the time to share this wonderful feedback! We truly appreciate your kind words about both the Engwe L20 3.0 Pro and our customer support team. It means a lot to us to hear that our service met your expectations and that we could assist you promptly and professionally. Providing friendly, reliable support is always our priority. Thank you again for your trust and support — we wish you many enjoyable rides ahead! 🚴♂️
well packet
well packet, good product, best customer support
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you very much for your great review! We’re glad you’re happy with the packaging, product quality, and our customer service. Your satisfaction is our top priority. Hope to serve you again soon! 😊
Very good and reliable e-bike
I had bought a cargo ebike Le20. the order was delivered in time just over 1 week.
the customer service was excellent and replied to all my queries within 1 working day.
the bike itself is as described and have not had any issues so far and kids enjoyed it.
i simply don't regret buying this ebike.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your wonderful feedback!
We’re delighted to hear that your LE20 cargo e-bike arrived quickly, that our customer service was able to support you promptly, and most importantly — that you and your kids are enjoying the bike. Knowing it’s helping create happy family rides truly means a lot to us.
Thank you for choosing ENGWE and for your trust. If you ever need assistance in the future, we’re always here. Wishing you many safe and enjoyable rides ahead! 🚴♀️✨
Great bike
Great bike, I really like my P20. I had some warranty issues, but they were dealt with very quickly, and I received a replacement together with video instructions, which was very helpful.
In general, the P20 is a great bike. There are a few things I would improve: the saddle, a gel version would be great; the fork bearing, instead of steel balls, it would be nice to have the newer tapered type, which is inexpensive but gives a much more premium feel; and if the fork could have a mono-shock suspension, that would make it an ideal bike for the price. :D
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your great review and for choosing the P20! We’re really happy to hear that you love your bike and that our warranty team was able to resolve the issue quickly for you — we always aim to make support as smooth and helpful as possible.
We also truly appreciate your detailed suggestions regarding the saddle, fork bearing, and suspension. Feedback like yours is incredibly valuable to us and has already been shared with our product team for future improvements. A gel saddle and upgraded fork system are definitely interesting ideas, and we agree they could enhance the riding experience even further.
Thanks again for your support and for taking the time to share your thoughts. Wishing you many great rides ahead! 🚴♂️
Really happy with the bike
Really happy with the bike. Havent tested it properly yet, but just what I wanted. Needed to contact customer services with a minor issue. I had a prompt a response from Lydia who remained my contact person until this issue was resolved which she actioned straight away. Thank you
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you very much for your kind review! We’re delighted to hear that you’re happy with your bike and that it’s just what you were looking for.
We’re also glad Lydia was able to assist you promptly and follow through until everything was resolved — we’ll be sure to pass along your kind words to her. Providing responsive and personal support is very important to us.
Thank you again for choosing us, and we hope you enjoy many great rides ahead! 🚴♂️
Excellent Ebike
After researching several options, I purchased this e-bike for my son and have been very impressed with the quality. It offers excellent value for money and doesn’t feel like a budget bike at all. The pedal-assist system works brilliantly, the Shimano gears are smooth, and the front suspension combined with the comfortable seat and suspension seat post makes for a very comfortable ride. My son is thoroughly enjoying it, and I am extremely pleased with both the bike and the Engwe team. Highly recommended.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your wonderful review and recommendation! We’re thrilled to hear that you and your son are impressed with the quality and comfort of the e-bike. It’s great to know the pedal-assist, Shimano gears, and suspension system are providing such a smooth and enjoyable ride. Your satisfaction truly means a lot to us, and we appreciate your trust in Engwe. Wishing your son many happy rides ahead — we’re always here if you need any support! 🚴♂️✨
My e-bike was a mess so contacted ENGWE…
My e-bike was a mess so contacted ENGWE for the parts had to pay for them on PayPal and fitted them by myself was a great service got the parts I needed. Thank you ENGWE will use them in the future.
24. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for sharing your experience! We’re glad we could help you get the parts you needed and that everything worked out well after installation. We truly appreciate your trust in ENGWE and are happy to hear you’re satisfied with our service. If you ever need assistance again, we’ll be here — thank you for choosing ENGWE, and enjoy your rides! 🚴♂️
Engwe made getting my bike and the…
Engwe made getting my bike and the order process simple. My bike is awesome its so good its speedy safe you can abuse it like hell. i love the engwe m20
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your awesome feedback! 🚴♂️
We’re thrilled to hear you love your ENGWE M20 and that the ordering process was smooth. It’s great to know you’re enjoying the speed, safety, and durability of the bike. Ride safe and enjoy every adventure!
Competent technical & shipping support
Quick replies from Lydia (next working day) about updates on shipping, and support with issues for the IOT module not updating after the bike arrived.
Bike seems well made, I'll update my review if I have any issues
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that Lydia was able to provide timely updates on shipping and assist with the IOT module issue.
It’s great to know your bike arrived well and that your initial impression is positive. Should you have any questions or need support as you continue riding, our team will always be happy to help.
Wishing you safe and enjoyable rides ahead!
Many thanks
Many thanks. 5 star service. Keep up the good work. R crowe.
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you for the 5-star review and your support!
We really appreciate it and will keep up the good work 😊
Amazing value for money Alarm/Horn
After receiving this cycle alarm I had to leave a review. It's amazing value for money, doubles up as a very loud horn when needed and comes with a key fob to activate the alarm, perfect when paired with the Engwe lock for peace of mind when leaving unattended. 10/10 fast delivery as well.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Hi there,
Thank you so much for your fantastic review! We're really happy to hear that you’re enjoying the alarm/horn and that it brings you extra peace of mind alongside your Engwe lock. Great to know the loud horn and key fob features are working perfectly for you!
We also appreciate your kind words about the fast delivery—our team loves hearing that.
Thank you again for the 10/10 rating and for taking the time to share your experience!
Warm regards,
ENGWE Team
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your wonderful feedback!
We’re truly happy to hear you had an amazing experience — your support means a lot to us.
If you ever need assistance or have any questions, we’re always here for you.
Enjoy your rides and thanks again for choosing ENGWE!
Warm regards,
The ENGWE Team
Ni AIR.Just back from my first ride on my…
Just back from my first ride on my ENGWE N1 AIR it is brilliant thoroughly enjoyed it. 18k with hills in power assist 5 mostly and only down one bar. Build quality seams very good. Customer service first class. De livery although over Christmas was quick. Very happy 😃
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for sharing your first-ride experience with the ENGWE N1 AIR!
We’re thrilled to hear that you enjoyed your 18 km ride — hills included — and that the bike performed brilliantly with such low battery drop. It’s great to know the build quality and power assist met your expectations.
We’re also happy that our customer service and delivery (even during the Christmas period!) left a positive impression.
Your satisfaction means a lot to us, and we wish you many more enjoyable rides ahead.
Thank you for choosing ENGWE! 😄
Warm regards,
The ENGWE Team
I wanted to buy a spare E bike battery…
I wanted to buy a spare E bike battery but unfortunately they didn't have any in stock. I was told that they may have this in a couple of months.
So I agree to wait for this item during that time I was giving update and great communication from one they staff (Lydia) excellent service
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for your kind review! We really appreciate your patience while the spare E-bike battery was out of stock. We’re delighted to hear that Lydia kept you updated and that our communication made the waiting experience easier for you. We’re always here to help, and we hope to serve you again soon!
Good quality customer service and…
Good quality customer service and support
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you very much for your positive feedback. We’re glad to hear that you were satisfied with our customer service and support. Your satisfaction is our priority, and we look forward to serving you again in the future.
Support email very good
Would be 5 but had warranty claims no issues as all sorted out parts sent over both times and video to fit parts
Support email very good
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you very much for your positive feedback and kind words about our support team.
We truly appreciate your patience and understanding during the warranty process. We’re glad to hear that all issues were successfully resolved and that the replacement parts and installation videos were helpful.
Your feedback means a lot to us and motivates our team to continue providing reliable and efficient support. If you ever need any further assistance in the future, please don’t hesitate to contact us.
Thank you again for your support!
Best regards,
Engwe Support Team
Really great experience
Really great experience buying the bike shipping company handled great and delivered with loads of updates. The customer service is the best ive had contact with really helpful genuine staff. The bike is outstanding really nice quality flys up some really steap hills on the coast with ease really enjoy dodling round the countryside, i dont need an ebike as im healthy and young but still makes riding so enjoyable and care free recomend them too anyone interested.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engwe Bikes Uk
Thank you so much for taking the time to leave such a detailed and positive review!
We’re thrilled to hear that you had a great experience from shipping updates to customer service, and that the bike has exceeded your expectations. It’s fantastic to know it performs so well on steep coastal hills and brings you so much enjoyment riding around the countryside.
Your kind words about our team and your recommendation truly mean a lot to us. Wishing you many more happy, carefree rides ahead! 🚴♂️
Vastaus yritykseltä Engwe Bikes Uk
Thank you! We’re happy to know our team could help 😊
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