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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

John says: Fantastic engraving, arrived on time, super packaging. Outstanding after care service. I made a mistake on my template, they went above & behond to help me. Highly recommended. Thanks a mi... Näytä lisää

Saanut 1/5 tähteä

Avoid !!!! the bottle I received was completely different than the image displayed on their website; was told by Hazel that designs can change, yeah Hazel they can but it’s your responsibility to m... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Ordered an engraved bottle of Gin on a Tuesday afternoon for the earliest possible delivery. (Turned out to be Saturday which was too late) Spoke to customer services who guaranteed they would send it... Näytä lisää

Saanut 2/5 tähteä

Received my personalised bottle of whiskey which arrived promptly which was great, Unfortunately the quality of the engraved photo on the bottle was very very poor. The price to get the bottle... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lahjatavaraliike

Erilaisten ulkoisten lähteiden tuottama tieto

We lovingly engrave your personalised message directly onto any bottle or glassware, chosen from our site to give your loved one the perfect gift.


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

165 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Loved ordering from this company

Loved ordering from this company - it was quick and easy and the result was amazing. I was ordering wine as a company and the logo on the bottle came out perfect. The people who received it really liked it. The box was also very high quality inside and out. Great experience all around.

19. joulukuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Excellent service. Great customer service. Excellent communication. Brilliant product. Highly recommend this company with 5 star rating all the way..!! Will do business with them again..

19. joulukuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Abosolute BEST

The Abosolute BEST easy order Quick turn around Fast customer services response and literally upgraded my delivery for me so that I received my item in time for secret Santa. Will definitely recommend and be using EngraveDrinks again. Thank you so much x MERRY CHRISTMAS

14. joulukuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

i found this company very customer…

i found this company very customer orientated there was a small issue with delivery but was informed very swiftly. Then I did not get a presentation box but when I asked they sent 1 out straight away and received next
Very competent company. I would certainly use again and would recommend to anyone

9. joulukuuta 2018
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Show you didn't just pick a bottle up on the way to the party

Brilliant gift idea - anybody can grab a bottle on the drive over to the event, but engraving a message or picture really demonstrates some extra thought. EngraveDrinks were willing to dedicate time to getting my order right, even though I needed a difficult design on an even more difficult shaped bottle - and it came out great. Watch out for more products becoming available all the time, I'm gonna be getting all kinds of tat engraved.

6. marraskuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Excellent service! Replied to emails almost immediately and went out of their way to be helpful. Would recommend. Bottle beautifully gift wrapped.

12. lokakuuta 2018
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

A very bad experience with delivery

A very bad experience with delivery.
First of all why is there a next day delivery for £9.99 and a guaranteed next day delivery for £13.99.
Shouldn’t your next day be guaranteed anyway? Especially for £9.99.
I paid £13.99 for the ‘guarenteed’ Next day and placed the order before 4pm as told.
I did not receive my item next day, it was only shipped at 3pm the next day.
UPDATE
They emailed me back saying that an earlier corporate had purchased all of the stock I had ordered so they were not able to dispatch mine next day. They said it would be with me on 12/09/18. Was not here then. I have been to the Royal Mail and been told my them it’s not in their system. No idea what’s going on.
My order was a special gift for my dads 40th I am very unhappy.

11. syyskuuta 2018
Oma-aloitteinen arvostelu
EngraveDrinks-logo

Vastaus yritykseltä EngraveDrinks

Thank you for getting in touch.

We are very sorry but unfortunately on this occasion we were unable to engrave and dispatch your order on the next day delivery service. An earlier corporate order had purchased all of that particular stock line for their order and so regrettably were were left short for your order.

I can see that you ordered just before the 4pm cut off (3.50pm) We tried to phone to see if you would like to choose a different bottle so that we could meet the order next day delivery but unfortunately we could not get through as that number does not accept calls. This inevitably made the parcel dispatch later than arranged.

Please note that the Royal Mail tracking system does not always show the parcel in their system.

We will refund for the postage difference as arranged and appologise that this is unfortunately late and would have been more than happy to offer a replacement bottle for you.

Thanks
Support

Saanut 1/5 tähteä

I feel very let down by this company…

I feel very let down by this company after they made mistakes on my order and are now trying to blame the item they engraved! It stated it would be engraved as in the preview - it was not engraved in the same place when it arrived. The font was not as clear as expected, and there were engraving scratches under the wording. It has taken them so long only to dismiss my complaint that I now have no time to arrange another such gift for my husband on our 40th anniversary 3 days from now. All they have offered me is a discount and free gift wrapping on my next (!) order! What an insult!

9. elokuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Tremendous service

Tremendous service - exactly as other 5* reviewers say. Near instant responses to emails - nothing too much trouble. Packaging brilliant too.
Full marks - will unquestionably recommend.

29. kesäkuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

EngraveDrinks Company who care for their customers

Brilliant service. Would highly recommend them. I had a problem emailed the Support team, they emailed back immediately, the problem was mine, and they solved it for me, so helpful. The engraving was exactly as I wanted it, my Son-in-law is going to be thrilled with his birthday present.
Well done EngraveDrinks

22. kesäkuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

What a fantastic gift and service we…

What a fantastic gift and service we have just received. The bottle of Dom Perignon looks beautiful with our special message engraved on it. We asked for the delivery to be expedited for a wedding gift and there was no issue, just a positive response. We are delighted - thank you! Xxx

9. kesäkuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Perfect product!

Excellent customer service! I Made a mistake, emailed and received a reply shockingly quick and my mistake was corrected.
The engraving itself is perfect absolutely loved it!
Perfect gift and would highly recommend this company!

14. toukokuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant Service and Top Quality Gift!

Ordered an engraved bottle of Gin on a Tuesday afternoon for the earliest possible delivery. (Turned out to be Saturday which was too late) Spoke to customer services who guaranteed they would send it for Friday. Outstanding and speedy service and the bottle turned up on Thursday less than 48hrs after purchase. Would recommend to anyone. Brilliant service and top quality gift.

9. toukokuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

First class customer service

I always think the mark of a good company is how they respond when things go wrong and you have exceeded my expectations. My order arrived damaged in transit, with apologies from Royal Mail all over it. A single email to your after sales team saw a no quibble replacement despatched next day, expedited to arrive in time for the 40th birthday to which it was destined. Thank you so much!

8. toukokuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent!

What can I say? Excellent service and excellent product. Thank you so much our relative loved it.
My delivery was upgraded for free too so thank you once again.
Good luck with your growing business you deserve to do well .

3. toukokuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer service all around!

Great customer service all around. I had a slight issue with the engraving position and when I contacted the company they couldn’t have been more helpful, they went out of their way to help me put it right - as it was a gift for my wedding.

They have replaced the bottle and got it perfect. Wouldn’t hesitate in recommending them. In this day and age it’s rare to get a company so helpful and caring of their customers! Great work.

28. huhtikuuta 2018
Oma-aloitteinen arvostelu

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