Ich habe im Oktober bestellt und bezahlt und seither die Ware trotz diverser Nachfragen nicht erhalten. Auch wurde mir nichts zurückerstattet. Irgendeinmal erhielt ich nicht mal mehr eine Antwort.... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Delivery took months and only received half my products. Never again will i order something from this website
L'année passée j'ai fait une très mauvaise expérience avec The English Grocer. J'ai quand même réessayé cet année vue qu'ils ont un choix intéressent et qui me convient, je leur ai donné un temps rais... Näytä lisää
Sick and tired of being ignored. I have contacted the company numerous times by email, phone, messages, and WhatsApp, but there has been no reply, no order and no refund. I received a 3rd of my orde... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We import and deliver your groceries from England to your door in Switzerland. Shop our massive selection from M&S, Waitrose, Iceland and more! We use our own refrigerated and frozen delivery vehicles to deliver your orders nationwide. Delivery is FREE in most cases.
Yhteystiedot
The English Grocer, Maxwell's Foods 48 Route des Acacias , 1227, Geneva, Sveitsi
- 022 548 19 64
- hello@englishgrocer.ch
- englishgrocer.ch
2,3
Välttävä
296 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 30 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Hände weg!
Ich habe Ende September Sausages, Bacon, Crumpets und Baked Beans bestellt. Auf Rückfrage Mitte Oktober knappe Antwort erhalten: „Lieferung nächste Woche“. Das wäre letzte Woche gewesen. Auf weitere Rückfrage keine Antwort mehr erhalten. Ich Idiot hätte zuerst die Bewertungen prüfen sollen. Nie wieder bestelle ich hier
2. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Dear Robert,
We appologise for the hold-up on your order. We did reply to your email before your review here, please can you check your spam?
Some of the items you ordered are fresh and time-sensitive which require additional care and organisation. We have written to you to confirm delivery is possible, please let us know by return to our email.
Thank you!
not too speedy but everything was ok!
I received all my products as promised.
After reading the reviews I was reluctant to go ahead with my order so I opted to pay on delivery. Relieved and happy to enjoy my crumpets this weekend. Will order again.
31. lokakuuta 2024
Amazingly bad
Ordered in June , forgot about the order for two months , i then checked online and the order status was still "we have recieved your order". My Credit card company were great and refunded me the money within days. Today in October i get an email from someone called Matt wanting to send me the order.
Matt , no thanks.
Avoid at all costs.
13. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Hello "ben", please could you share your order number with us via the TP request and we will make sure that your order is refunded or delivered if there is any issue.
Update: We haven't received any reply yet from "ben".
Negative experience
It has been few months now and no updates and now they stopped answering my emails.
UPDATE:
They contacted me after I left negative Google review. My order should be on its way soon. I will update this review once I get it.
UPDATE 2:
Finally received my order (many products were removed from it). Yet, I do not recommend this shop to anyone, since I only got them after I left a negative Google-review and send so many emails.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Dear JM, please can you respond to the request for information (order number) so that we can verify what has gone wrong with your order. As soon as we have this we can raise a claim either with the transporter or re-send the goods as needed. You can also call us during our opening hours on 022 548 19 64, Thank you!
HÄNDE WEG!! Nach 5 Mon. Bekomme ich 70% von mein Geld zurück und KEIN WARE!! Dafür sollte ich mein Kommentar hier löschen. Das grenzt an
HÄNDE WEG!!! SEHE DIE BEWERTUNGEN !! Es ist nur Betrug. Bestellung am 3.6.
Kein Lieferung Kein Erstattung
Nur Versprechungen wenn man überhaupt ein Antwort bekommt.
Fake Telefon Nummer auf Website.( nicht vergeben)
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Dear Robert,
We’re really sorry to hear that something didn’t go as expected with your order. We’ve requested a bit more information from you to better understand what happened and find a solution. Once we receive that, we’ll be able to assist you more thoroughly. Thanks for letting us know—your feedback is important to us!
Best regards,
The English Grocer
Update:
The ARN & Refund was provided to the customer.
Never again.
Never again.
Lieferung kommt nicht trotz Ermahnungen. Geld wird nicht zurückbezahlt.
Bleibt wohl nur noch ein Weg…
Cheers
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Dear Bmrt,
We’re really sorry to hear that something didn’t go as expected with your order. We have requested a bit more information from you to better understand what happened and find a solution. Once we receive that, we’ll be able to assist you more thoroughly. Thanks for letting us know—your feedback is important to us!
Best regards,
The English Grocer
I am still waiting for my order #2680…
I am still waiting for my order #2680 placed on April 16th.
I have been constantly fobbed off with excuses and promises of delivery the following week yet nothing has materialised.
They have now stopped responding to emails. I requested my goods or a refund by the end of last week but got nada.
If I don’t receive a full reimbursent ASAP I will be contacting the FCAB and potentially taking legal action.
This is no way to run a business.
3rd of September AND I AM STILL WAITING! MY ORDER STATUS WAS UPDATED TO ‘ON THE WAY’ ON AUGUST 24th BUT IT HASN’T MIVED SINCE. I GUESS THEY STRAPPED IT TO THE BACK OF A SNAIL.
SEPTEMBER 13th AND STILL NOTHING, NO RESPONSE HERE OR TO MY EMAILS. THIS IS JUST A JOKE.
UPDATE: OCTOBER 11th AND I STIILL HAVEN’T RECEIVED MY ORDER WHICH WAS ALLEGEDLY ON IT’S WAY TO ME VIA DPD ON OCTOBER 3rd. I GUESS DPD USE SNAILS FOR DELIVERY TOO.
FINAL UPDATE: MY ORDER FINALLY ARRIVED IN MID OCTOBER BUT MISSING AN ITEM WHICH I AM YET TO BE REIMBURSED FOR.
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Dear Debbie,
Your order is on it's way to you via DPD. Thank you for your patience!
We look forward to making this up to you,
Matt
Update: The order was received by the customer.
Order placed on June 2, never delivered
Avoid at all costs.
I had high hopes for this company, but after placing an order (#2784) at the beginning of June, I have still not received a delivery, which was promised for the end of June. No response to my email requests for updates, I am now taking steps with my credit card company to reclaim my payment.
Update April 2025: Following my review, the company contacted me asking me to remove my 1* review, offering a refund and promising delivery of my order by end September 2024. I received the refund. I explained I would update my review only after everything with my order was resolved (i.e. after delivery receipt). I have not heard anything more from the company! No response to emails. Very disappointing experience overall.
2. kesäkuuta 2024
Oma-aloitteinen arvostelu
Order placed in May 24 .. and never delivered
I placed an order on May 22, 2024 (order #2748) and I'm still waiting for delivery!! despite several emails and phone calls to request a refund each time I was assured that delivery was imminent.
And now they weren't even answering the phone.
I was charged 160 CHF for my order
My advice is to avoid this company. This is nothing less than a scam!
19. elokuuta 2024
Oma-aloitteinen arvostelu
very good over the moon
very good over the moon, timing, communicate , product, all perfect
9. heinäkuuta 2024
Oma-aloitteinen arvostelu
I placed an order on 24th September…
I placed an order on 24th September 2023 and am still awaiting delivery!! I have requested a refund on several occasions, but each time was assured that delivery was immanent. My advise is to keep clear of this firm!!
16. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Hello Maureen, thank you for reaching out! After discussing this with you on the phone just now I confirmed that your order had been cancelled, credited and is now re-ordered for you. We apologise for any inconvenience caused. Thank you!
Seit November 23 Warte ich auf mein…
Seit November 23 Warte ich auf mein Lieferung nach zahlreicher nachfragen und Beschwichtegen sie mir das es wird Geliefert aber Heute kein Kontakt via Telefon 26.7.24 Tel abgeschaltet und meine Geld was ich bezahlt habe ist Futsch
Nachtrag Anruf von agent werde nächste Woche ein Lieferung machen mit ersatzwaren jetzt 2 woche vergangen
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Delivery issues but overall good
Delivery took a very long time and i had to chase several times to receive any kind of update.
Packaging and end product were very good though.
I will order from them again.
17. heinäkuuta 2024
Verbrecher Firma bloss Finger weg…
Verbrecher Firma bloss Finger weg davon! Warte schon seit 1 Jahr auf meine Bestellung und immer noch nichts da! Als ich Nachgefragt habe wo das Paket Stecke hiess es, es komme nach 10 Tagen an aber was ist passiert genau Nichts! Und Antworten auf die Mails bekommt man auch keine mehr.
26. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Dear Barriamos, thank you for your review. We are sorry that your order was held up due to an unavailable product. We have initiated contact with you to confirm a substitute item. We look forward to a swift resolution on this order for you!
It's a big scam
It's a big scam. My order was placed almost three months ago. Since then, no idea where the order is, they will not reply to phone or emails. The only time I managed to get a reaction was when I left a negative review a month ago, then they emailed asking if I could take down the review. After that, complete silence again despite my numerous requests for updates. So guess what. Here's another negative review. Trying to get my bank to get the money back since these despicable people will not give me a refund like I requested several times.
19. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Dear Lia, we have confirmed as of 19 June that a full refund was issued to your credit card. We regret that the items you requested remained unavailable after multiple attempts. We have contacted you by email to confirm this refund and we would love to make this up to you in the near future! Thank you for your patience and feedback.
Ridiculous and abysmal.
Ridiculous and abysmal.
Order placed on 8 April, didn't hear a thing until 3 May when I contacted them. By sheer miracle a few minutes later my order status was updated.
Again, haven't heard a thing, haven't received any order or communication. Their delivery calendar on their website is at best decoration, make believe (in order not say phantasy or lie) at worst.
So, after 2 months I haven't got a clue whether I will ever receive anything at all, but judging by the many other lousy ratings I won't keep my breath.
One way or another, it will be my first and last order here. I rather go back to my old suppliers.
Update 29.06.2024: No delivery so far, no direct and personal communication so far, upon my response to an automated enquiry still nothing whatsoever.
5. kesäkuuta 2024
Oma-aloitteinen arvostelu
I have used The English Grocers on a…
I have used The English Grocers on a number of occasions and whilst they are always late the goods have eventually arrived. However, this time I ordered the goods 2 months ago and there is no update. I have emailed and sent Wattsapp messages but no response, so sorry guys I have to resort to this. I will also look at legal options
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Scammers and time wasters.
Scammers and time wasters.
Order placed in February, no goods received withing 3 months.
No responses to emails.
Refund received within 2 hours of threatening with complaint to FCAB.
26. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Dear Rita, as agreed by email we've refunded your card for the full amount of the order pending delivery of the items requested. Thank you for your patience as this item was not readily available to us.
Der schlechste Laden das ich jemals…
Der schlechste Laden das ich jemals erlebt habe. Total verpeilt, Bestellungen werden nicht korrekt geliefert, Kundendienst melden sich aber mit denen habe ich so Mitleid. Lieferungen sehr verzögert und kamen beschädigt oder falsch an, habe jetzt aufgegeben warte seit 3 Momaten auf ne Lieferung aber jetzt ist es mir egal sollen sie das Geld behalten und sich daran freuen. Eine absolte Katastrofe von Anfang bis Schluss. Vermeiden hoch 10!!!!!
21. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The English Grocer
Hello, unfortunately, you have not responded to our request for information on WHO you are or WHAT order number you are referring to. I would like to request again that you share this information with us via Trustpilot so that we can refund you or deliver anything that you wish to still receive. Thank you very much!
Update: No reply received from the customer, no action is possible.
Good quality pork arrived
Good quality pork arrived. Pleased to have hot cross buns again!
18. toukokuuta 2024
Vastaus yritykseltä The English Grocer
Thank you Joseph! It was a pleasure serving you!
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