The English Grocer Arvostelua 

Avoid like the plague !!
This company is a scam and I will be reporting them to the police. Ordered on Nov1st , payment taken straight away , I have since been sending them numerous emails as nothing has been delivered yet …. Called earlier this week , I was told that my order was ready to be sent and I should receive an update and my order very soon. Of course no update whatsoever as yet and no order received. I doubt I will ever receive anything… Will try to chase for a refund yet but not being very hopeful. They are plain liars and scammers . So frustrated I put my confidence in this company!

Incomplete order took nearly 2 months to be delivered and still no refund for the missing items!!! They also often don't answer your emails (and I only sent them reminders once a week and was always polite :o). Extremely frustrating experience, never again!!!

My experience with the English Grocer was great. They ordered a product for me specifically that I had been looking for and couldn't find anywhere else! Customer service was so forthcoming and friendly. All in all a really positive experience.

Delivery was split into two with the later consignment arriving with several weeks delay. The goods were packaged into flimsy carton boxes and left open at the entrance to our home.
In spite of all, the English Grocer team kept me informed and in the end succeeded in delivering the goods. Many thanks.

I placed an order in December 2022 and never received the shipment. I understand that there might be delays, as the website mentions that orders are placed from the UK based on availability. However, despite reaching out via email at the time, I was only told to wait as my order was "being processed."

Now, two years later, I received an email from the company, which prompted me to log in to my old account. To my surprise, the order I placed still shows as "on its way." I tried calling the contact number listed on their website, but I couldn’t get through to anyone.

This experience has been extremely disappointing and has left a very bad impression. I would not recommend this company based on my experience.

I made my order in July and since the confirmation said “do not contact” if the items had not been fulfilled yet, I didn’t. Finally had enough and emailed them in November, the order was fulfilled and delivered a month later. The items were all here, but my drinks were in a different size, and the candy had expired already (a few days so still edible). I emailed them about the drinks and was given store credit (yay), but I didn’t want to put even more effort in and ask about the expired candy since I only realised a day later.
Overall, a tedious process, but I’m grateful to have finally received my items.

i was concern about the delivery, took too long. i wrote an Email explaining my concern, the reply was quick, explaining the reason for the delay.

Happy to say i received my parcel this week, it was well packed , all my items were included.

Thank you.

I placed my order in January 2024 and paid CHF 226.58!
I never received the order. At first, they responded to my emails for a while, but then all communication from their side completely stopped. It’s been almost a year since I placed the order, and I still don’t have the package nor a refund. I am extremely disappointed!
Order #2446

I ordered items in October and the updates indicated that they were on the way to Switzerland. But then at the end of November I sent a request for update and my order suddenly was being repicked in the UK. I had read the reviews and saw that there were many people who have problems and many who are completely satisfied, so the eternal optimist in me went ahead. I have no idea if my items will ever arrive. Bitterly disappointed. Order No. #3006

Updated.
Increased from 1 to 3 stars. They rang me and asked if I wanted a refund, but I would rather have the goods. They arrived 2 weeks later. So thanks for chasing up guys. You might have delays and need to push but they get it to you

I was disappointed in the long delivery times and lack of proactive updates regarding this. I placed my order on 3 October and it arrived on 30 November after chasing for updates twice. On the plus side, communication with customer service was very prompt.
I was also unpleasantly surprised that after such a long wait, some products arrived with Best before dates on the day of delivery and the day before (29 and 30 November, crumpets and muffins).

Good communication and delivery of Christmas treats

Communication and updates on order was poor. Missing items when it was finally delivered and I received someones elses package which was (and still is over a week later) left in my care to sort out. Unfortunately I wont be using this company again

Awful took more than a month to come and one product wasn't even what we ordered went in the bin let us down every time will never use again.

The goods arrived unscathed, the fresh products were carefully packed and still very chilled, all in all, a great service for home sick expats.
The delivery took a while to come, I sort of expected that, but keep in mind when ordering.

The service was good. They kept me informedas to things were going.

Fresh and good
A bit too late for the delivery but it was worth the wait

After several emails later and more than enough patience I have to throw the towel in. It‘s a great let down. Order from 23rd Sept., has only partly been delivered and your expected to be at home for not weeks but months to hopefully receive your order. This is the first and last order with them.
Michelle order 2933

Am 30.08.2024 bestellt und BEZAHLT. Bis Dato (19.11.2024) NICHTS erhalten. E-mails werden seit 29.09.2024 ignoriert. Meine Kinder haben ihre Lieblingsprodukte hier bestellt für ihren Geburtstag. Absoluter Enttäuschung höchsten Niveaus. Werden nun unseren Schweizer Rechtsanwalt einschalten. Leider gibt's keine 0 Sterne, also musste ich 1 auswählen.

Order placed 8 October, partial delivery was made a couple of weeks ago, but contained goods - hot cross buns and crumpets - that had only 1 day remaining on the sell by date. When I complained about this I was “encouraged to put them in the fridge.” Still waiting for the remaining goods to be delivered despite sending a reminder. So frustrating and very disappointing.

Awful service - lies, lies and more lies.

After resorting to saying I’d go there in person to resolve this I got a refund - which by the way earlier that day I was told not possible.

The case is closed now but don’t use this company for anything if you want decent service.