From the initial home survey through to the installation of the Air Source Heat Pump, the heating system and the Solar PV system, the EnergySmart team have been consummate professionals.
Ansar, who conducted the initial home visit/assessment, was very thorough, highly informative and the nicest guy.
Less than 2 weeks later, the Electrician and his crew were here for the day and did a fine job....
...And on the same day, the Solar PV crew did their installation.
Given this area has been hit hard by Storm Hank since then, I can confirm beyond any doubt the Solar PV panels on my roof have been expertly fitted and are not going anywhere....!
A massive shout out to Ryan and his right-hand man Danny who worked long hours fitting the heat pump, boiler, radiators, the pipework, and the commissioning/sign-off (Ryan). These lads certainly know their stuff and nothing seemed to phase them. They were unfailingly kind, considerate, very good-humoured and a credit to the company and their profession.
A massive thank you to Adam and his team at the Burnley Head Office who called me on most days to check up on how everything was going, and generally keep me in the loop. He always did what he said he was going to do which is a rare commodity these days and most refreshing.
I genuinely cannot recommend EnergySmart highly enough.

They were on time worked very well and treated me with respect clean and knew what they were doing credit to their Credit?company

The Air Source Heat Pump kicked into action for the first time on the 23/11/2023. It was then we realised what an excellent job Brad and his team did with the Internal Wall Insulation. This was followed with the installation of the ASHP and Solar Panels, on the same day we had an even temperature throughout our once cold cottage. Gone at last was the black gold (oil). Yes we had a couple of very minor teething problems but they were very quickly sorted by Matt by phone and a very fast visit.
This was followed by Adrian who did an excellent job on the joinery work and then by Chris the decorator who pulled it all together .
If you can put up with the mess for a couple of weeks then I would not hesitate in getting the work done.
Energy Smart did everything they said they would do in returning our Home to us and I would have no hesitation in recommending them.

Work arranged at short notice so that this could be finished before Christmas which was appreciated. Workman kept the place as tidy as possible and were polite, hard working and friendly.
Communication could have been better during installation of stage 2, particularly with solar panels as these are not yet functioning properly, and installers did not come back when they said they would.
All staff at energysmart were keen to help with any questions we had and were very helpful.
Have to say how hard the men worked while they were here in quite difficult conditions and the freezing temperatures and then torrential rain. We appreciated the offer of some portable heaters during the installation and this helped keep the cold at bay - thought this was a nice touch.
Have to say that the house is now feeling much cosier since the installation which is a big achievement in a draughty cold house

The plastering team (Gary and Zak) that drylined and plastered all the external walls in my house were superb. They were friendly, approachable and kept me informed of what they planned to do each day. They also showed me at the end of the day what they had done. Kept the place as tidy as possible and were always courteous and considerate. The standard of the plastering was also second to none, great team.

The company did a good job of installing air source pump heating system and solar panels.

Please avoid this company at all costs! Their customer support and workmanship is appalling.
I am a landlord and was contacted by this company to install an AIr Source Heat Pump, solar panels and additional internal wall insulation. I agreed to the work as it was on a beautiful old barn conversion that was relatively expensive for my tenant to heat. The initial correspondence with Ecosmart was all fine however; it was clear when the work commenced, that their ‘subcontracted workmen’ had no interest in the job, lacked basic professional knowledge, accountability or recourse, and everything they installed failed to work correctly. Indeed several weeks after the install, the Air Source Heat Pump still doesn’t work correctly and the customer service input, to rectify this, is almost non-existent!
This company has a dedicated Customer Liaison manager; which I can now see why they need a permanent position in this role! However, his position seems to lack any influence in actually undertaking any rectification work. His role appears to simply be to stall, delay and blame
other areas of the company. In addition to the very poor equipment installation work, the wall insulation requirement meant that almost every wall in the house had to be re-plastered and new skirting boards fitted. Despite written agreement on the type of skirting and redecorative work to be undertaken; the sub-contracted painter arrived and stated he was not allowed to do what had been agreed to. Herein lies one of the most frustrating elements of dealing with this company; it appears that the project managers, customer managers and sub-contractors do not talk to each other, have no regard for what other departments have agreed to and rely on this disjointed approach to ‘fob customers off’. The result is that I have rooms and stairwells with skirtings painted in two different colours, original wood stain and white, which looks ridiculous and as for the quality of the paintwork, to say a child could have done a better job….. Additionally, I also have walls with missing skirtings. Add to all this a heating system that still doesn’t work, an installation that took three times as long as the company stated it would, a tenant that was left with no heat for almost 2 weeks in Winter and a customer liaison manager who is not prepared to honour his written agreements (and won’t elevate the issue to anyone who oversees the entire process); you hopefully get a sense of why I strongly advise you to avoid this company. What is also frustrating is that this work was done under a government grant scheme that my tenant was eligible for and so, as well as all the hassle they have caused my tenant and the long term damage to my property ( don’t get me started on the holes drilled into external walls which were in the wrong place and the stonework cannot be repaired), the value to the tax payers and energy companies who fund this scheme is highly questionable. I am not usually somebody who feels compelled to write a poor review but in this case I really think this company should be exposed for their appalling workmanship and customer service. As I said at the start…please AVOID!!
PS. I will happily amend this review if the company ever resolved these issues or respond to my reasonable requests but, having written over 20 emails detailing my complaints, I have no faith in ever getting a reasonable resolution.

Excellent dealings with Energy Smart. Friendly and helpful staff.

Really happy with the service from Energy smart. It’s been quite a big job but Tom & the lads have been great and turned it round pretty quick. I had a few questions about the air source heat pump but Matt rang and pt my mind at rest. We’re just waiting on the decorator to repaint the plastered walls but we’re over the moon with everything they’ve done. I’ve already told my friend who’s got a survey booked next week. Would definitely recommend

Nice friendly staff, Thank you

a happy experience.
from start to finish every thing ran like clockwork.the diferent tradse came on the days we were told. all the work was done professionely and all the workers were a plesure to have in the house and we never heard any bad language

Absolutely brilliant work carried to a very high standard what ever they have said they are going to do that day they get done and let us know what they are doing for next day 5 star rating oils definitely recommend them

We had a new central heating system fitted throughout the house under the ECO4 scheme by Energy Smart. We could not fault Energy Smart from start to finish. Very tidy job and very considerate workmen. We are very pleased and would definitely recommend.

They very quickly arranged for a survey and the works started shortly after.
All systems were installed quickly and the house was left in decent condition.
We had problems with the heating not working but it was sorted.

Had solar panels. Loft insulation and heaters put into my home. Adam was only a call away if i needed to get in touch with anyone and was always very helpful. Tom the electrician was wonderful so helpful and poliet and worked really hard to install everything for me he definitely is a credit to there company.
Jackie

Great service from the beginning to the end, first class product!

I recently met with Ansar, an employee of EnergySmart, who completed an internal wall insulation survey for my house. Ansar was extremely professional and took the time to explain the whole process and patiently answer all my questions.

The process was quick, easy, and overall the service was brilliant. I would highly recommend EnergySmart should anyone need a similar service.

Happy friendly staff, (builders/plumbers and Office staff) Always happy to help and always resolved any issues quickly.

the people who fitted our equipment were so nice and friendly and helpful with it all.

Entering a New Age of Home Heating.
Having read an advertisement in 'y Tir' ( the monthly FUW news sheet) I decided to find out just what this was all about and contacted the 'phone number provided. I almost instantly received a reply telling me that if I met all of the requirements Energy Smart would be sending a surveyor to view the necessary work involved. This done and agreed I then waited for the workmen to arrive which they did within a couple of weeks. Three young men who were polite and who worked very hard and quickly and couldn't be faulted. After they completed the lining of the property the electricians arrived who sited the solar panels and worked alongside the plumber to install the heat pump. This is all working perfectly and the house now has a constant even warmth and really hot water. As far as I can see it is a big improvement on the oil heating which we previously had and we are very happy with it. There are a few details which we are still waiting for to completely finish the job but I can say that we are completely satisfied with the work so far.