Skilled Craftsmen. Pleasant, respectful of property and polite. High quality work. Any necessary mess cleaned up and tidied away. Friendly. Really went the extra mile. Delighted with quality of work

So weeks have past and still nothing from these guys except a call and empty promises.
We have had to move out due to the leaks and no electricity to half the house I’ve now gone to the county court if anyone has had a bad experience as I have please get in touch and I will add u to my legal action at no cost and I will help anyone in a similar situation

The whole experience was really nice as all the plumbers, plasterers and electricians were very helpful and friendly. They were also very polite and helpful with me. They always cleaned up after work every day. I found the whole experience was very helpful and satisfying for me and for them. It could take a while for the work to be completed but it’s worth it. Thank you very much for all that you’ve done for me.

I am so glad to have chosen EnergySmart for my home insulation and solar panels installation. Kate from their central team is very friendly and efficient. She responded to all my queries within one hour and impacted my requests within the day. Kevin, who manages the team has been brilliant and understanding and offered me an excellent deal. The staff arrived on time and worked really hard going that extra mile to help even moving my furniture and all items safely. Their work is fast paced and outstanding both for insulation/ plastering and solar panel installations. Well done to all of you. I cannot thank you enough for this amazing work. Well done EnergySmart. You are 100% efficient and excellent at what you do.

Ansar visited our property this morning to complete a retrofit assessment, a charming, knowledgeable, communicative surveyor, Who is an ambassador for your company and what pleasure it has been having him at our house this morning.

What can I say !! Jay came this morning and performed a survey for us , what a lovely man , very knowledgeable, very professional and very polite, he explained very clearly what he would be doing and he did it very efficiently, any one reading this, Jay takes one sugar and a little milk in his tea, A really all round nice chap , thanks Jay , we really appreciate it .hi again,on the 2 nd of August Thomas the electrician came and connected everything up in one day , so from start to finish it’s taken about 10 days to install solar panels and heaters, EnergySmart is a very efficient company and I would highly recommend them, thanks EnergySmart

Everyone's been great, can't complain we've ended up having new insulation and solar put on the house. The lads were really friendly , Lee was really good to deal with. Only thing was the solar panels took a bit longer than promised, apparently the scaffolding company kept letting them down.

Absolutely over the moon with the staff at EnergySmart, we have just had our Eco 4 grant and everything went smoother than we could imagine, we had the Internal Wall Insulation done throughout the house and brand new radiators. I would just like to take this moment and say a huge thank you to all the staff and management who guided us through the process, from survey to install we can’t fault these guys highly recommended to anyone looking at applying for the Eco 4 grant. A special thank you to Katie and Emmy who arranged the install for us, and we can’t forget the witty surveyor absolute amazing team thank you so much, we are grateful for the work you guys have carried out. All the best and thank you once again.

From the moment ansar arrived at my property first thing he did was asked if I was OK and introduced himself asked if I wad ok for a new colleague to shadow himself around my home as it was his first day which I responded yes it's OK as everyone starts somewhere, they were both happy to explain everything and answer any questions I had without hesitation.
They were both considerate polite friendly always asked if they alright to go ahead in each room and go upstairs, as for a person with severe mental health I felt really comfortable and at ease. I want to say a massive thank you to both men as they were truly considerate and thoughtful and I highly recommend them both

I had a very positive experience today, I was slightly apprehensive before the gentleman arrived but the whole experience was very pleasant, he was efficient, informative and friendly Ansar explained everything well and to my satisfaction.

The lads who came to do the work were very professional! Had some concerns that the upheaval would be too much for our kids but had everything completed within 3 weeks. Was perfect timing as our oil boiler had been acting up for a while now and Lee was a great help from start to finish! Would definitely recommend

Everything went wrong? I got government grant for replacement for boiler and wall installation, at the beginning they said your will done in 7 weeks , it took 1 year for them finish it , still fewer things are unfinished, when you call them there is no response, in box room they did the wall installation, it smells very badly after they have done the wall installation, before it wasn't smelling part damp , I can't even step in room , my younger son uses that room , his really to sleep there now. They couldn't put radiator back properly, bamadge wooden floors, water in the bathroom come very cold at the beginning, I have son with special needs, his struggling to have shower now, government should stop giving this kind grant to those companies who don't do they jobs properly, they put fan in the bathroom 2 months ago it made big sound wall the electric went off , we didn't had lights for 2 days , this ridiculous

The whole team at EnergySmart were friendly and professional. We were kept informed throughout the process. The installation was quicker than expected and went smoothly. Overall we are really happy with the service and our new heating system.

Really happy with the work done and can’t believe it was all free. The whole process was quick. The staff in the office were very helpful and the installers were all polite and professional.

Just had an electrician round checking everywhere, the emersion heater has been left plugged in to an extension reel which the bloke who done it told us it was just temporary. The electrician today has told us it's illegal to leave it plugged in to an extension reel, it should have been done correctly and a new socket should have been put up where the boiler is. The electrician will not pass it so he can't issue a certificate.

Very helpfull at all times with no issues

THEY HAVE REPLIED SAYING WORK WAS NEVER DONE. I KNOW, THAT'S THE WHOLE PROBLEM! I want to make everyone aware that although they do their best to hide it so as consumers we don't realise the strict standards of professionalism they are supposed to uphold, ENERGYSMART ARE A MCS REGISTERED COMPANY. IF YOU HAVE ISSUES WITH THEIR CONDUCT, PLEASE REFER TO RECC'S CONSUMER CODES (PARTICULARLY SECTION 4: GENERAL BUSINESS PRACTICES AND 5: PRE-SALES ACTIVITIES). IF YOU HAVE ISSUES WITH THE STANDARD OF WORK, THEY ARE CERTIFIED THROUGH NAPIT. I can't post the links here, but google "RECC conduct code" or "NAPIT Code of Practice leaflet" to see which body to complain to.

Energysmart purposely keep these certifications quiet so consumers are less likely to realise they are beholden to incredibly strict and highly professional standards which they do not uphold. They run the risk of losing these certifications if they do not adhere to these standards. They are also TrustMark registered and break their Codes of Conduct too.

The RECC codes state that members will not purposely mislead consumers, that they must deal with all complaints seriously and swiftly (they don't - the automated reply to my use of energysmart's official system claims they reply in 2 days - that was the 2nd Sept 2023, and I still haven't had a reply!), and they must take into account potentially vulnerable adults (which is almost their whole customer base - this can be found in section 2.5).

MY THIRD (AND HOPEFULLY FINAL) UPDATE:
So, after 7 months, they have finally taken the several thousands of pounds worth of radiators and such that was clogging up my house. HOWEVER, in their highly unprofessional and desperate attempts to get me to remove my reviews (this includes flagging it with trustpilot, who reviewed it and said nothing was wrong), I told them if they did the work that was promised, I would happily remove my review. The receptionist went off to talk to the survey manager, and came back to say I wasn't eligible. My house has an EPC rating of D, and in order to be eligible for this scheme, a house needs a rating of E - G. Yet somehow, they still knocked on my door, offered me work to be done, did a survey, told me funding had been secured, turned up to do work, failed to do said work due to poor communication within the company, left their stuff in my house, left me without pursuing other means of heating because I was under the impression that I would be receiving air source and solar power, just for me to find out I WAS NEVER ELIGIBLE AND THEY SHOULD NEVER HAVE DARKENED MY DOOR OR WASTED A SHRED OF MY TIME. The last 7 months were all for naught. How this can have happened is absolutely beyond me and a truly disgusting display for any company to commit, never mind a company which deals with the vulnerable!

On top of that, they have refused to acknowledge almost all of my grievances - even to the extent that when I directly asked them why they refuse to acknowledge the issues, they said "given your negative review, we want to end your stress as soon as possible", despite the fact that my first grievance was last summer and my review wasn't posted until December.

This is still a very short overview of what has happened, but I only have 11 characters left.

Original reviews:

DO NOT TRUST OR USE THIS COMPANY. FIND AN ALTERNATIVE. This is my second review. I will leave the orignal below. I was asked to remove the orignal by an energysmart representative named Adam who claimed that his job was to help tidy up the mess created by the awful customer service this company have been providing for months now.

He asked me if I would just kindly remove my negative review for now while a quote was made up for me and work was started. He also said he'd send me an email "this week" confirming everything we'd spoke about on the phone...that was in December! I have not heard back.

I am currently in the process of trying to get them to remove the radiators they ordered to my house and never installed, which have been clogging up my house since last summer.

My original review, which I naively removed in good faith, but fortunately had the foresight to keep a copy of:

Terrible company, staff lie regularly, impossible to contact, never contact back, constantly dismiss you with the line "someone will call you back", staff have a bad attitude, they told me to hide my radiators which were already in the house in order to get more funding which may or may not constitute fraud, their surveryor damaged my house and then they left 9 radiators clogging up my house and did absolutely no work, and now they just ignore me outright.

I also just noticed someone a month ago had their survey done by Ansar, who I was informed was sacked after his shocking conduct in my house, but that was back in the summer so clearly this was just another lie

I am so pleased with the survey done at my property by your surveyor, he was informative, courteous and respectful. Can’t wait to get my install done over the moon best news for 2024.

I’m going to start with my recent experiences dealing with Adam at EnergySmart. I was in total shock as to how positive my dealings were. Adam Graham was so professional, ensuring all my needs were met. This also included exceptional follow up to ensure I was happy with the service.
I must also praise Craig and his team, who were sent to my parent’s property to rectify a heating issue. Craig went above and beyond to firstly deal with the issue; then to patiently answer the many questions I had; as well as continuing to phone me when he and his team had left to ensure the system was functioning properly. Craig even made his phone contact available at any time day or night to provide support.
The caveat has to be the dreadful experience we had previous to this.
The company was an absolute disgrace, with poor workmanship, non- existent customer service and support.
So many promises were made but left unfulfilled.
However, I am confident that if my recent experience is a sign of the new management/work team then it is a far cry from before.

When they fitted my air source they were honest and trustworthy and when I asked about a problem they always solved it with a phone call