Great service really friendly

Was well informed all the way through and Kevin kept me at ease with all works. Cant praise them enough.

Great experience with Energysmart. They were so helpful, very professional, tidy and efficient. Can't fault them.

amazing workers, with two weeks to go with giving birth kevin worked amazing with me around hospital appointments.
the joinery men paul and richard got the job done amazing and quick
alex and don't know his friends name kept the house clean whilst plastering it
and paul who did ventilation kept the house clean and was a lovely man to chat too (:
Thankyou so much for your work recently boys ! X

The site surveyor was very thorough, and allowed time to discuss and answer queries. The installation teams [insulation, solar panels and electrician] arrived when advised, and were efficient, clean and tidy, and easy to work with. The products were excellent, with technical explanations on their use, and all unwanted materials were removed after completion. The house and frontage was left clean. Communication with the the Installation Manager was good, by email, text and phone.

Where do I start! PLASTERERS: put thermal board over my carpets so up stairs if anyone needs to lift the floor boards they’ll have to cut the carpet.
PLUMBERS:Fitted smaller radiators that were already in place, I understood that if anything they’d been larger. Left old radiators for me to clear up, knocked large holes through a wall and didn’t repair it.
Flooded my bathroom which I found after working a 12 hour shift, I repaired the poorly executed attempt of capping a pipe.
Broke my double bed by standing on it and never said anything about it.
Actually fitted the pipe work incorrectly which had to be rectified by another plumber.
Left pipes proud under the floor boards so floorboards wouldn’t fit back without being routed first.
A gutter down pipe had to be altered due the heat source flow and return pipes could pass, very shoddily done , Heat source fan isn’t fixed to its vibration base correctly, plumbers only worked a few hours in the day and disappeared.
Left a complete mess.
ELECTRICIANS: EDF in my house today looking at fitting a smart meter found the main fuse damaged, which ES electrician pulled( illegally) to fit electrics for the solar panels and according to EDF they have fitted wrongly, EDF are returning to replace the fuse etc.
Forgot to fit a tank thermostat which hasn’t still been done (the job started in June!
I have no heating, Energy smart have stopped communicating with me.
Connected low voltage cables that were too short with crimps to extend them.
CARPENTER: two plasters were sent to fit skirting, they knocked my Wi-Fi BT box off the wall which cost me to have re connected after several days without WiFi.
They were kicked off site their attempt to fit skirting was shocking.
Nothing has been tested Nothing has been commissioned yet all signed off.
Very stressful few months which hasn’t ended its all been a nightmare. Job begun in June and still hasn’t been finished….. NO HEATING

I couldn’t be happier with the outstanding service provided by Energy Smart! From the initial consultation to the final installation, they demonstrated professionalism, expertise, and a genuine commitment to delivering top-quality work.

They installed solar panels, an air source heat pump, and a completely new central heating system in my home. The entire process was seamless, and their team ensured everything was completed on schedule and to the highest standard. The installation team was polite, efficient, and left the work areas spotless.

The new system has already made a noticeable difference in the comfort of my home, and I’m thrilled with the energy savings. Their attention to detail and willingness to answer all my questions made the experience stress-free and enjoyable.

If you’re looking for a company that combines cutting-edge technology with exceptional customer service, look no further than Energy Smart. Highly recommended!

Fabulous customer service from start to finish!

Overall happy with service, especially with the cleanliness and clearing away after themselves.

If I could give minus numbers for star rating it would be MINUS 10 !
Utter catastrophe of a company.
Fails to issue a new EPC certificate for the work within guidelines required.
Juggling of manpower by the installs manager Warburton is a farce ineffective at responding to queries or solving issues.
The ECO4 grant work started in July, where a "team" of their employees rocked up after noon to start the work. Protective film applied to various carpets as a walkway. Then the lump hammers came out to remove existing plaster coving showering the room and furnishings with debris and dust ! Much of which was trodden in to other areas around the property.
Curtain fixtures were removed with a crowbar, as were the PINE skirting boards breaking them and damaging the curtains and rails. Plus the TV wall bracket in our bedroom was splattered with debris and later on wet plaster as were the carpets and bedroom dressers.
Debris left in corners where they couldn't be bothered to clear up at the end of each day.
An employee removed all power sockets in our front room, damaging the ring main in the process, and while extending the cables using "WayGo" connectors failed to include a spur to another room. When questioned he admitted he wasn't an electrician and didn't know how to wire it back together !.. 2 months waiting for fix !.
After the wall board was put on walls in one room there were green adhesive stains on the walls and ceiling wher they'd dragged the boards across the other walls while installing it !. I had to lend them a vacuum to clear up the debris every day for 5 days.
During the plastering of the insulation board the plasterer mixed up in a dirty bucket ON THE CARPETS leaving black stains and debris in the weave ! STILL waiting for them to do something about this issue even now !
There were days when they didn't apear until late morning which was due to the football being on (According to a "manager" when questioned)
Following this fiasco a plumber appeared.... and commenced fitting in the air source heat pump and the pressure tank and fixtures into a small brick built extension leaving brick size holes in the walls He then drained the system into a BRAND NEW walk in shower facility drain (2 weeks old) not checking for drainage (Pumped system) and FLOODED the room, hall and bedroom carpet !
Radiator tails were capped off badly resulting in 5 gallons of black system water across my office carpet as it leaked when pressurised! Leaving a scum stain and damage to the carpet. Still there even now!
Add into that while installing a mains feed water supply in the loft an employee FELL THROUGH THE BEDROOM CEILING causing debris to damage the still wet carpet, wardrobes and our clothing... There was NO clear up of this issue, so I sorrted that myself then waited for 3 weeks until someone appeared to replace the plasterboard yet failed to even bother to match the artex finish when plastering the gaps !
The skirting boards had 4" holes where the pipes for radiators were fitted and stayed like that for 3 months until the decorator filled them in.
The carpenter fitted half the new skirting (Cheap white MDF) and replacement window cills (19mm MDF) leaving a routered rough edge.
There were cable access holes in wall board socket mounts smashed through with a hammer leaving sharp edges rubbing the mains cables instead of cutting out the access properly...plus mounting clamps on one socket mount missing on one side so flapping around in the breeze.
NO earth sheathing on ANY earth cable extended through the wallboards, causing hazard tripping of the electrical fuseboard. (Rectified by MY electrician at MY cost and also the spur repair.)
Some bod appeared to fix a ventilation fan into the kitchen ceiling, and failed to actually wire it in !.... also left debris where he cut trickle vents into each window with a power tool.
The huge pile of debris in my driveway stayed there for 5 weeks until rats started nesting looking for the waste food left by the contractors from their lunches and after many many calls and emails a skip appeared and the area was cleared by a passing team on their way to another job
Scaffolding was up for 3 weeks AFTER the PV was installed giving access to anyone who would like to enter the property from above should they so wish.
The TOTAL lack of communication and customer information is apparent, and little or no response from complaints about all the work.
The company are now blocking all communication about the issues and refusing to discuss any compensation for this long running saga of disaster...
NOTE to this company... DO NOT COPY AND PASTE THE USUAL RESPONSE AS YOU CLEARLY ARE NOT PROFESSIONAL ENOUGH TO COMMUNICATE OR RECTIFY ANYTHING NOR PROVIDE ANY HINT OF APOLOGY NOR COMPENSATION

I am happy with the team and how they cleaned everything once they was done an absolutely amazing team

I have given a three star for the office staff at Energy Smart. Nicola and Kevin have been very rude and unhelpful. Offer you the world then deliver nothing. I had to constantly call up all the time for updates and dates for workers to come out. Kevin would never answer the phone and would never get back to you. I had to constantly call the office. Kevin said it will take 10 days to complete. It is coming on five weeks and it’s not finished. If I could, I would give a zero stars to the office staff.

Stephen Hirst from the office has been amazing. So so helpful and got things sorted straight away. If you ever go with Energy Smart , I advise you to deal with Stephen only. I would give him a five stars. Lovely man, extremely helpful.

The joiners Richard and Chris are amazing joiners. I would give them 10 stars if I could. Their work is absolutely perfection. Not one complaint. They are clean and tidy and took care in every little detail. They made sure it was perfect. Great guys great workers.

Paul, who fitted my extractor fans was extremely clean and tidy. Hardly made any mess he done a very good job.

The joiners Richard and Chris were absolutely amazing and also Paul, it’s such a shame the office staff let the company down. They do not book enough time for the jobs to be completed. And then the customer is very unhappy because it is only half done this is not the workers fault it is all down to the office not booking adequate time. I could not fault the Work Richard and Chris Have completed

Chris and Richard were here today putting on the skirting boards and they were fantastic! Really happy with the work they have done, very polite and friendly. Also cleaned up after them selves which is always good! Another fantastic job done!

We have had great care and communication from the team from the offset. They use there own team, so they know the quality of work is top notch.
You are able to contact your main person if you have any queries (before,during and after).
Unfortunately we ended up having a water leak and we called Kevin and someone was sent the same day and the issue was resolved.

I'm giving 5 stars, because all the teams are enthusiastic and complete the work to an excellent standard; plus the management are very responsive, happy to adapt and rework if something isn't quite right and are keen to make sure everything is going OK.

Igor and Slavic installed the insulation and worked sooo fast, with Slavic being a fantastic plasterer!

Chris and (? - so sorry can't remember his name which I feel terrible about) who were the joiners were lovely and again produced fast and excellent work.

The solar installers were incredibly fast - and helpful too!

There have been a few glitches with installers turning up before the products to install have arrived, but for me this doesn't take away from the 5 stars, because the management have just dealt with it.

The only other thing I'd say is that all the installation teams are working very very hard (to their credit), and so I do think they deserve a bit more travel time and allowances if possible. They're a big asset to Energy Smart, so you need to keep them!

We have Energy smart over at our property at the moment, brilliant work done by all especially Paul, very efficient and friendly, the two lads doing the plasterboard insulation and plastering are incredibly hard workers too, very happy so far with all involved would reccomend 100%

The plastering work done by the insulation teams was excellent and the care they took to make our space lovely again was super. Thank you to all the lads who went that extra mile for us. Could not recommend them enough!

Lovely people to deal with and very helpful. The blokes that came in were brilliant. Really pleased with what has been done.

Work was done quickly and efficiently.

Started 4th May, 2024.
A chapter of disasters from start to finish.
They are now not communicating with me.
10th September. 2024.still not finished.
Waiting for a replacement boiler instructions as the plumber wet the book and pages all stuck together.
No verbal instructions given. So unable to tell if installation is complete and unconnected wires left.
So no heat and it’s autumnal now.
Confirmation that my existing wood burning stove with back Boiler will work together with the new boiler.
No electric lights on stairs as wrongly connected.no wall lights reconnected in lounge.
Hall lights not correct
Carpets were soaked when installing radiators. Black sludge smelly water on my lounge carpet, stains will not come out. Also scorched burn marks on carpets where radiators were installed.
No carpet protection provided by the plumber.
Antique items broken even though in a ‘safe place’
No curtains since 4th May, now 10th September. Curtains rails here, but bits to connect to the wall can’t be found.
No walls painted.
Floor boards not put back properly on landing where pipes were laid. They all rock and squeak.
And on and on it goes.
Have written to Energy Smart but now no reply.
I need to heat my home now, I am 79 years old in a few weeks with a son with brain damage and inoperable back injuries.
I need help ! I’m not getting it. Very upset and distraught at how just left.

Radiators