EnergyCoop Arvostelua 

Would like to speak to someone about this changed tariffs.
Will I end up paying more if energy prices go down .

We are happy to continue with Octopus. We like their ethos and their transparency with regard to their tariffs.
Customer service, when contacted, always deals with issues quickly.

Easy to swap & keeping the cost not much more than last year

Easy to use app and plenty of information.

Octopus energy have always provided excellent customer service. They respond quickly to emails and value their customers. Any questions or concerns I have are addressed immediately, doing anything they can to rectify problems and reinstate confidence in their service.

Great prices. Clear billing.

Simple and easy to use website.

Everything is there that I need to know, about the saving on tariff, if I switch to the fixed tariff for 14 months. Able to switch just by clicking a button. As easy as that. Very useful. Thanks

They are always very honest, reduce payments if necessary, often without me asking. And present information in a very accessibe way, as at present, if I need to make a decision. And are very reasonable in price. Thankyou.

Ever so easy to switch tariff, just as it has always been in my experience.

Care about people

Easy to use website (apart from the - and + signs attached to estimate fidgures which I find confusing.
Most importantly is that they do not use fossil fuels and that their prices are lower.

It was so simple to switch tariffs - couldn't recommend them more.

Octopus are a Which rated green energy supplier & give you clearly presented information.You can also sign up for their rewards.

Simple and quick to do.
Perhaps the link could have been easier to find in the email.

Octopus Energy are so easy to deal with. They really do go the extra mile to make everything go easily and smoothly.

Never had a problem - what you need from a supplier of any thing, but don't always get.

It's all a bit of a minefield but you do pretty well in keeping customers informed and in helping us make the right decisions on how we pay for our energy and on how the complexities of the UK energy market work and impact on pricing. I do find Octopus an approachable, customer-friendly company to do business with. Thanks.