EnergyCoop Arvostelua 

Jon's response to my query about the need to change my Direct Debit came almost by return email. Octopus provides an immediate and personal answer to individual queries and I find that both professional and reassuring .

Please aware That coop energy, AKA Octupus energy are currently invoicing non-customers for energy not used.
Have reported to the Energy ombudsman and also to the (ICO) for data protection infringement.

Good rates please with the fixed term rate

I don't suppose Co-op gas has a better calorific value or Co-op electricity has more volts in it, but I like Co-op Energy. No problems with supply, excellent customer service and competitive price. The monthy bill is straightforward and (best of all) they don't nag you to get a smart meter.

Good company

Fair price and easy to use system

Everything! An uncomplicated and transparent company who is great at communicating with their customers. Why would anyone want to leave Octopus Energy???

I switched from Octopus to Coop Energy because I was fed up with the awful service I was receiving from Octopus.
I discovered with horror that Octopus was actually handling Coop energy customers, but at the beginning, I sent my complaints to Octopus, copy to Coop energy and someone from Coop Energy helped me.
Now it seems that e.mail address has been discontinued and there is no way of sorting out issues about my bill. Please, the Coop group is a very customer friendly association and I need your help to get Octopus to work for me.

Octopus explains everything clearly and concisely so it makes it easy to understand your situation and make decisions. Great company.

I always found you a better than most and the app is easy to use xx

We Like Octopus as alway able to access what I have paid and very easy to retrieve anything overpaid . Always had good customer service from them .

Good information on the new tariff, easy to understand and change.

Information provided is in a very clear format and the website is very user friendly. Very happy to stay with Coop energy

Total scam and what is wrong with this joke of an industry. Have an ongoing sage over the theft of ten thousand pounds by Co-op and Octopus. Corporate maipulation.

Love being able to see exactly what I am using for the day, week or even month at any time and be in control of what I am paying.
The saver sessions are great, also the free electric sessions.
Easy to use website and great service.
Been a customer for a lot of years now and happy to remain so.

Very elongated procedure. Not clear how to proceed.
Octopus staff member very supportive via e mail but a direct telephone conversation would have been better.
Previous renewals more smooth.

I have looked at other suppliers and compared price.After a lot of consideration Octopus is the best for me

I have been with Octopus Energy which was switched from Co-op Energy automatically a few years back. Always had excellent and understanding service, and have been consistently competitive. I feel no need to move and automatically picked their best offer when the renewal came up.

I have been with this company for 11yrs. Each year they are consistently the lowest and drop before other's. At the same time thier service and website are extremely helpful. This year i had smart meter's fitted a thing I resisted. However I was wrong and my bills have dropped. I have just used all the data and records to decide what tariff I should be on.as well as what to pay etc. It was very easy and simple to achieve all actions.

Everything about Octopus Energy is just great. The customer service is really excellent. I am very happy to be a customer of theirs. Competitive costs and their Octoplus Rewards make them No. 1 for my energy needs.