Enduraflood Arvostelua 

My home in Milton recently experienced flooding, prompting me to place a $10,000 order with Enduraflood on October 28th. To date, I have only received the trim, which arrived last week, over a month later. While I understand the high demand and therefore will not rate them 1 star solely for the delay, my dissatisfaction lies with their extremely poor customer service.

The individuals answering the phone are unable to provide any useful information—they can only take new orders. They cannot tell you when your order will ship, where you stand in the queue, or make any adjustments to the order once placed. When seeking answers, I was directed to send repeated emails, marking them as "2nd request," "3rd request," etc.,.

In a desperate attempt to get my cabinets installed, I requested a partial shipment, again with no response. Consequently, I had to purchase an alternative board to use behind my cabinets, accepting the additional costs myself. This lack of response and transparency led me to question the legitimacy of Enduraflood, suspecting they might be stringing customers along.

Despite their claim of a 2-4 week delivery window, expect significantly longer waits and minimal communication. You will not be able to speak to a live person about your order, and updates are non-existent. Although I cannot yet speak to the quality of the product, as I have not received it, I strongly advise against this company if you value good customer service.

I purchased the product after Helene flooded my downstairs. I ordered everything except the chair rail because I need a wider chair rail to cover the line between the boards and the drywall. I placed the order 10/17 and paid for it. I followed up two weeks later and was told my order was in process. Another two weeks I call and only get voicemail. No return call. I emailed and they emailed back to say they cancelled my order and refunded my money on November 20th. So they held my money and then cancelled my order because I did not order the chintzy chair rail. Its their way of driving up the cost to repair your home by requiring you to buy all of the parts and pieces. Even though the pieces I did not buy would not even work for my application. Terrible company with no morals.

I wanted to leave this review to say how pleased we are with the esthetics of the Chester design we selected. Our basement family room looks like it’s out of a magazine! Hopefully it never floods again ☹ (see picture) – MaryEllen, Maplewood, NJ

Offering prayers to those affected by Helene and now Milton. We were fortunate to say the least. This was the first flood we’ve had since installilng enduboards in our basement. Fortunately the water receded quickly and me and my brother have already removed the boards and got rid of the wet insulation. Just waiting for studs to dry to put it all back together. So far so good. – Travis W., TN"

This product is very overpriced. Not one of these reviews talk about the price for both product and shipping.
The company is in NJ and needs to ship everything which is min of $400 they dont have any product waiting in any other state...they want you to pay for shipping to your flood prone area.
They rely on this online estimator and if you have a question outside the estimator they dont know how to answer it. And for something that was 144 linear sq ft the price was $6,000 for 33 inch high boards. (another $2,000 to install it) basically I can remove and replace sheetrock 3 to 4 times for the same price. Google "‎Vinyl Wall Panels" or "PVC wall panels" and you will find products at 1/10th the cost at your local hardware store.
A box of screws was priced at $22. I called support and they couldnt even answer any of my questions said this product is probably not for me.

This is a genius product!! We installed it ourselves, myself (5'7"women no construction knowledge, a handy gentleman to guide us and a skill or circular saw). It looks amazing painted or not! If I could have made up my mind and had hind sight I would have painted it before installing but having said that it was easy to tape off and decide what I wanted to accent.
This product is much cleaner and easier to install than dry wall not to mention it's beautiful!
Please remember I found the Enduraflood through a google search and a little research about 2 weeks after hurricane Ian devastated our island. I ordered it while there was still only boat access to Sanibel.
The Staff is AMAZING with support and logistics. Not to mention how easy it is to order! I loved that they calculated out everything so it's easy to budget and there were no shortages.
I really don't have anything negative to say about the company service or product.

Amazing solution! I google for a better solution than replacing sheetrock with sheetrock. Thought someone must have thought of something better. Voila! They did. Easy install, all plastic so water cant break it. Why nobody else has not done earlier I do not know. But we are all set. Love the look too

Very good experience so far. Easy ordering and product showed up on time. We are about half done with our installation. My husband and I did the cutting part and our handyman is doing the installation. Upon speaking with their customer service rep Al we decided to prepaint the panels in medium gray by Behr and it looks fabulous.

Enduraflood was heaven sent! We were flooded through Ian and I could not imagine going through this whole rebuilding again in the future. We had a bout one foot of water and ned time i dont have to worry about the walls so much. Will be able to wash them off and put them back in. Works for me

We live in SW FL and got hit pretty badly by Ian as did most of the neighborhood, seems like enduflood is a very good solution. recommened by our neighbor and was easy installation , he is a contractor and helped out but i think i could have done myself, wife loikes it so everyone happy