We moved our list over from a much bigger company who gave us no personal service whatsoever. What I like about email octopus is that it has everything I need, at a good price, with very helpful suppo... Näytä lisää
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The help and assistance is one factor. We were a longtime Mailchimp user and with their recent downgrading of free services they just weren't working for us anymore so off in search I went and found... Näytä lisää
By far the best, most intuitive, easiest to navigate and set up, email marketing tools out there. Tried many others, nothing compares. Also, you get that personal touch from the team, you talk to real... Näytä lisää
For a micro-Nonprofit, Email Octopus is perfect. It offers excellent functionality for no cost. We will definitely stay with it even if we outgrow it and move to a paid tier. Thank you EO for supporti... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Simple yet powerful email marketing tools to grow your business. Easy to use, quick to master and all at an affordable price.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- contact@emailoctopus.com
- emailoctopus.com
4,8
Erinomainen
192 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful, Amazing Service
The EmailOctopus team is SO helpful. I'm the only person at my company who handles emails, so it's always great to interact with the EmailOctopus team. They have reviewed and offered recommendations to a few automations for me. Always resolve my problems within minutes!!!
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Thank you so much for your kind words! We always do our best to help our customers, and it gives us great pleasure to see that we're able to add something to your growth :)
Feel free to reach out to us with anything, and thanks again for your great review!
An Outstanding Email Platform
EmailOctopus is an very good platform. Sending emails is simple, intuitive, and incredibly efficient. Their customer support is outstanding — responsive, helpful, and genuinely committed to assisting users. I highly recommend it to anyone looking for a reliable and user-friendly email marketing solution.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Anne-Laure,
Thank you for your great review and your kind words! It's great to see that EmailOctopus is easy for you to use and that you're getting the expected results.
We love helping our customers grow, and nothing gives us greater satisfaction than reviews like yours.
As always, feel free to reach out to our team if you have any issues – we're always happy to help!
Excellent Value
Does what it's supposed to, and at my tier, the pricing is free. When the business gets bigger, I'll be more than happy to pay these guys.
Meanwhile, MailChimp and others are happily charging away at a rate which doesn't really make it worthwhile to me.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Thank you for your excellent review, George. I'm delighted to see that EmailOctopus is a good fit for you.
Feel free to reach out to our team if you need anything – we're always happy to help!
We send marketing emails and…
We send marketing emails and newsletters via EmailOctopus.
“EmailOctopus is incredibly simple to use yet highly effective. I switched from two other mailing platforms, and now I use it at least twice a week. The live chat support is another major advantage—responses are almost instant. You really can’t go wrong.”
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Rob,
Thanks for your outstanding review! I'm thrilled to see that you're getting the most out of our platform. Our Customer Success team is always here if you need any help :).
Very pleased with this service! A+++++
Very pleased with this service! Great value, tools and customer support.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Christopher
Thank you for giving us such an outstanding grade :).
It's great to see you're happy with our platform and our team!
As always, we're always here if you need anything!
Easy to use
I'm a new business owner, not very tech savvy and doing a lot on my own at this stage. I needed something easy to set up, takes away the headache of gdpr compliance, manage subscribers, automated emails etc. Email octopus is doing just that. Loving it so far.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Jennifer,
Thank you so much for taking the time to leave a review and more importantly, we're delighted you're enjoying using the service.
As ever, if you have any issues – please get in touch via Live Chat or Email. We're always happy to hear from you.
One of the best Email Marketing providers
I've been a satisfied customer for years. Not only does the application work great, but the customer service is also excellent!
They usually respond within an hour, and you get answers that are actually useful. I've worked with several other email marketing providers before, and none can match EmailOctopus!
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Olaf,
Thanks for using us over the years. We've loved getting to know you and your businesses which use us.
As ever, any issues – or if you just want some advice – please do reach out.
Thanks again,
EmailOctopus
If you are on Mailchimp - SWITCH!!!
If you run a business and are using Mailchimp, I implore you to explore the possibility of switching over to EO! Especially if you're a small business. I was reluctant to switch as (by design) subscriptions become rooted into your business, however I was able to unpick myself from MC and switch over. It was a much easier process than I expected. The guys at EO were (and continue to this day to be) incredibly responsive, helpful and above all human! I'm so fed up with the impersonal attitude of businesses nowadays.
You can tell that this is a team of guys working together for a common goal and cares about its customers. Each time I've asked for help they've gone above and beyond to assist me with detailled personalise responses rather than being sent to FAQs or given standard templates. It always feels like I'm just being assisted by a well meaning human being which resonates perfectly with the business that I'm trying to run myself!! I saved a ton of money switching to EO and I find their interface is clean and easy to use. I may not be able to speak for more advanced features but so far I've not found myself wanting. their pricing is genuinely reasonable and flexible and built to allow you to grow gradually.
SWITCH NOW!!!
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Thanks so much for taking the time to write this. It genuinely means a lot to the team here. We’re a small group trying to build something useful, human and fairly priced, so hearing that the switch from Mailchimp was easier than expected and that our support has felt personal really does make our day.
I’m glad you’re enjoying EmailOctopus and that it’s helping your business grow without the extra stress or cost. If you ever need anything, just give us a shout.
Thanks again!
Small charity and EmailOctopus
We are a small charity and EmailOctopus has proved to be perfect for use. Great product, functionality & customer service.
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Sheila,
Thank you for your great review! I'm delighted to see that our platform matches your needs. We're proud to be a choice of charity organisations like yours.
Feel free to reach out to our team if there's anything we can help you with. Happy emailing!
Adam
Customer Success Team Lead
perfect for game devs
for a game developer i think this is the perfect mailing service for creating mailing lists before releasing a game
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi,
Thank you for your review! I'm delighted to see that our platform meets the needs of so many different businesses.
Feel free to reach out to us if there is anything we can help you with. Thanks again for recommending us, and happy emailing!
Adam
Customer Success Team Lead
Très bon service
Très bon service, utile pour les pros afin de gérer leurs emailing !
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Salut,
Merci pour votre excellent avis ! Je suis ravi de voir que notre plateforme répond à vos besoins. N’hésitez pas à contacter notre équipe si nous pouvons vous aider d’une quelconque manière.
Encore merci de recommander EmailOctopus, et bons envois d’e-mails ! :)
Adam
Customer Success Team Lead
Very easy to learn
Very easy to learn. Most importantly, integrates with my online store platform so I can create automated email campaigns when people purchase from me. Thank you!
2. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Nardia,
Thank you for your great review! It's great to see that you found EmailOctopus so easy to learn – it's one of our goals to make it so :).
Let us know if there's anything we could help you with along the way. Thanks again for recommending us, and happy emailing!
Adam
Customer Success Team Lead
Great user experience
EmailOctopus provides a terrific experience for users of all skill levels. It's easy to jump in and get started on your project. The editing tools are intuitive and so many ways to get insights from campaign performance. Highly recommend.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Carole,
Thank you for your great review! It's great to see that EmailOctopus meets all your needs.
Feel free to reach out to our team if there's anything at all we can help you with. Thanks again for recommending our platform and happy emailing!
Adam
Customer Success Team Lead
Reliable, easy to use, and fairly priced
I've been using EmailOctopus for a while now, and overall it's been a really solid experience. The platform is easy to navigate, and setting up email campaigns doesn't feel overwhelming or overly technical. I also appreciate that the pricing is fair and transparent; it's much more affordable than some of the big-name alternatives, but still feels reliable.
Their support team has been great too, quick to respond and genuinely helpful whenever I've had questions.
All in all, EmailOctopus strikes a nice balance between simplicity, value, and performance. It's a great option if you want something that just works without unnecessary extras.
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Anna, thank you for such a lovely review!
I'm really happy to see that our platform and our support team match your needs. Feel free to reach out if you need anything at all along the way – we're always happy to help!
Adam
Customer Success Team Lead
Great tool, easy to use
Great tool - easy to use and many options in the free Starter plan. I have used mailchimp before but I prefer EmailOctopus - both are easy to use but I feel Emailoctopus works better for me.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Thank you for your great review!
I'm really glad to see that our platform meets your needs :)
Feel free to reach out to our team if there's anything we can help you with along the way. Happy emailing!
Adam
Customer Success Team Lead
Great tool
Great tool! Very intuitive for a beginner like me. Tutorial proposals (including video) pop up in the chatbot exactly when needed. The free version can meet the needs of a small non profit organization like mine but I'll upgrade as soon as I have a budget because I feel bad not paying for such a service. Up to now, the only room for improvement, on my browser (not sure the behavior is the same for all browsers), would be the accurate initial positioning of new elements in a template. It does not always end up exactly where I want but it's honestly so easy to reposition that it's not a big deal and I have not even complained about it to EmailOctopus.
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Thanks so much for such a lovely review! I'm delighted to see that our platform meets your needs :) We're really proud to support all non-profit organisations.
Feel free to reach out to our Customer Success team - we'll be happy to look into your issue with positioning new elements.
Adam
Customer Success Team Leader
Won't let me use
UPDATE suspended my account I had emails that bounced! Taking the good review out I am just an admin service pretty harmless
Insulted too support writes back insulting the "content" of my emails. Ive been unemployed for long time and have been homeless before for a formerly thriving business this octopus company are snobby idiots
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Bee,
Your account was suspended because the emails you sent triggered a high number of hard bounces. This is a clear sign of problematic list-building and/or list maintenance practices and is against our Terms of Use. Allowing this type of activity would damage deliverability for all our customers, which is why we took immediate action. If you'd like to discuss this decision, feel free to reach out to our support team, we're always happy to help.
Magdalena,
Customer Success Manager
really good email marketing platform…
really good email marketing platform and super cheap. it doesn't offer native e-commerce integration which is a shame however with a few minutes work to export our contacts and few minutes work to setup UTM tracking we can monitor our campaigns easily.
well worth it and much cheaper than everyone else with no real loss in value.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi Stuart,
Thanks so much for your kind words and for sharing your experience! I'm glad to hear that you’re finding EmailOctopus easy to use and a good value.
We’re always looking for ways to improve, and feedback like yours about ecommerce integration and tracking is really useful for our roadmap. Is there a specific platform you'd want us to integrate with?
Thanks again for recommending us, and happy emailing! 🐙
Magdalena,
Customer Success Manager
Amazing Tool for Newsletter (+75k subs and growing!)
EmailOctopus is very easy to use and an amazing tool for the price! The system has saved me so much time and money, could not be happier.
Additionally, the support team is very helpful and responsive. They were able to fix my problem almost immediately.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Thank you so much for such a lovely review, Elissa! I'm really happy to hear EmailOctopus is helping you save time and money. And congrats on your list growth – that's huge!!
We're here if you need a hand with anything at all :) Happy emailing!
Magdalena,
Customer Success Manager
nothing more than a deliverer of spam…
nothing more than a deliverer of spam who ignores emails from complainants. their spamming customer is using a database that he got off a mate, so no agreement from us to sign up for their spam.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EmailOctopus
Hi there,
We’re really sorry you received unwanted email.
As an ethical and responsible email marketing provider, we take spam seriously. Our terms strictly prohibit sending unsolicited emails, and we proactively suspend users who breach them, as you’ll see reflected in some of our other negative reviews on Trustpilot.
Every complaint submitted through our reporting form is carefully reviewed by the team who looks after compliance and are actioned within 48 hours.
We don’t typically respond on a one-to-one basis to those complaints with an update, but if you’d like to follow up directly, please email us via our website with the address the email was sent to and the date of the complaint. Then we'll be happy to look into it on a 1-to-1 basis and update you on any action taken.
Thanks for taking the time to flag this.
Magdalena,
Customer Success Manager
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