Had a great phone call with kay today regarding the cancellation of my service plan on my kia rio which I have part ex for a new car , it was a pleasure to deal with someone so professional , courte... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Näytä lisää
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Näytä lisää
Yritys on vastannut
My experience with EMaC Ltd today was an extremely pleasant one. I spoke with Jason, who was very knowledgeable, helpful and amenable. His advice was particularly useful in resolving the situation... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Yhteystiedot
EMaC House, Southmere Court, CW1 6GU, Crewe, Yhdistynyt kuningaskunta
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Erinomainen
7 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Terrible, non-existent service
Terrible, non-existent. Have tried to obtain a vehicle maintenance and service from one of their two approved suppliers. Either replies stating that cannot service as too busy, or just ignored. Have paid for two years and have not received any service and poor responses from customer services. Avoid this company like the plague!
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Customer Service
I spoke to Kay yesterday at Emac to sort out my service plan query. She was very kind, patient and helpful. Nothing was too much trouble for her and she resolved my query straight away. I received excellent customer service. The service plan is a good way of planning for your car service and MOT costs.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Lady I spoke to assisted me with my…
Lady I spoke to assisted me with my query & carried out changes requested. All done in a few minutes.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service
Kay was polite and dealt with my query efficiently and effectively.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The agent was excellent and provided…
The agent was excellent and provided clarity
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My telephone experience
My telephone experience was very pleasant and easy.
The lady understood my needs and very quickly sent me the info I needed to complete my transaction.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The wonderful and infectious Sam.
I had a fairly short and straight forward request to make. I was speaking to a lovely lady called Sam. So lovely. Her telephone manner was exemplary. Polite beyond required. Helpful. Experienced and efficient. My problem was sorted in no time but after putting the phone down I just felt so happy. Her infectious manner rubbed off. I hope she is looked after and appreciated as we all know most telephone calls are not as wonderful as this was. Sam!! Thank you for making my day.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Efficient and respectful in dealing…
Efficient and respectful in dealing with my enquiry. The issue was sorted with no difficulty.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My husband had to phone eMac to change…
My husband had to phone eMac to change our address and found them to be very polite and very helpful we have had no problems with them at all and will continue to be a customer m.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Handled my issues well and was able to…
Handled my issues well and was able to get everything sorted in no time ,, very pleased with the service provided
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
A frustrating mix up.
I had a problem with the mix up of 2 service plans but with patience and empathy, David sorted it all out for me. A frustrating situation was solved and I was grateful customer. Thank you David.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Your representative was extremely…
Your representative was extremely friendly, helpful and professional, dealt with my query immediately.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling my current policy could not…
Cancelling my current policy could not have been easier. Friendly and helpful staff sorted me out in just a few minutes.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Pay monthly for emac policy for…
Pay monthly for emac policy for maintenace and breakdown with people's omoda,
Has a car fault omoda e5 would t start 20 times completely dead.
Called the emac provided by AA breakdown recovery, wouldn't come out and recover us and this was a Sunday! We was stranded.
Called emac Monday they said yes I do have a policy and should been recovered,but hadn't because Peoples omoda delaship hands invoiced them even though we pay direct debit £20 month.
This is not a customer problem who is paying their policy
This is EMAC and people's delaship issue that has left a paying customer stranded, should be compensated as had pay 3rd party recovery.
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Good service when we needed to cancel…
Good service when we needed to cancel our service plan. Easy to speak to a human, and the process for cancelling easy and in our case we had a credit and that was returned in good time back to our bank account.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good afternoon Kim,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Don’t waste your money
Not worth the money. Audi garage sold me the policy and they try to get out of fixing very minor mark. Audi garage couldn’t believe it and are fixing it themselves. In their words they have had nothing but trouble and nolonger use them.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Needed to change some details on the…
Needed to change some details on the account. Call centre were friendly and helpful, and followed up with an email confirmation.
Thank you.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good experience
I had to call them regarding a payment issue. I didn’t have to wait to long to be connected to an agent who swiftly helped me resolve my issue. The call was done and dusted within 4/5 minutes.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Contacted EMaC to notify of change of…
Contacted EMaC to notify of change of address and see if I was able to transfer service plan to a garage nearer where I had moved to.
The advisor I spoke to was very helpful and I achieved what I needed to do
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Update to previous review!
Update to previous review!
After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem .
The situation was swiftly resolved and everything was indeed in hand!
Georgina has kept in touch with me since my initial review and I’m pleased to say my service plan is now cancelled and any refund I was due has been paid to me.
Many thanks to Georgina and team .
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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