Had a great phone call with kay today regarding the cancellation of my service plan on my kia rio which I have part ex for a new car , it was a pleasure to deal with someone so professional , courte... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Näytä lisää
On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan f... Näytä lisää
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Yhteystiedot
EMaC House, Southmere Court, CW1 6GU, Crewe, Yhdistynyt kuningaskunta
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Erinomainen
7 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good service.
Looked after my issue in a professional way.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Really Easy
Got through on the phone easily, very helpful gentleman dealt with me and sorted my request easily and quickly. Very happy with the excellent service
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Had to go through a lot of different menu choices
Had to go through a lot of different menu choices before I got through to a young lady who was more than helpful. Very pleasant and explained everything in detail. Very happy with the service.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service with no problems.
Good service with no problems.
Would recommend.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Answered query quickly and efficiently
Answered query quickly and efficiently
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Updated registration details on service…
Updated registration details on service plan change handled smoothly
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
New car service plan with Emac.
I ook out a service plan with Drive Vauxhall. My ' schedule' documents arrived by email minus the schedule. After phoning twice I was assured it would be emailed each time within 24 hours. Both times the schedule was still missing.( Nice welcome letter informing me of a free car wash when the car is serviced) At the third time of asking Joe offered to send the schedule by post. However it could take 7 -10 days.Thank heaven we still have snail mail.Otherwise the calls were answered quickly and professionally. Shame about the technology at Emacs end.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Getting through took a while but when i…
Getting through took a while but when i did get through. The lady i spoke to was very helpful.
I also emailed Emac and got a quick response which was very helpful with a full breakdown of my service plan
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Recent dealings with this company were…
Recent dealings with this company were very satisfying
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very pleased with customer support from…
Very pleased with customer support from EMac. The person I spoke to listened to my query, looked into it there and then – and then sorted it out.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Phoned call centre to change DD date
Phoned call centre to change DD date - didn’t have to wait long before talking to adviser. Really friendly, cheerful and helpful. Backed the phonecall up with written confirmation too.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Roof, bonnet and boot not covered.
We were conned into buying this contract by Sytner BMW in Cardiff. The saleman promised us that ANY minor damage to the bodywork would be covered. A technician would be sent out, with all the right kit and the repair woul be made tout de suite.
Once we had paid we were then sent the contract. "No need to read this" because it was recommended by the BMW salesman - ANY damage would be repaired. More fool me!
It has become apparent that we have been conned by the BMW dealership. The staggering list of exceptions include: the bonnet, the roof, the boot and any plastic surfaces. So we have carved out £699 for the occasional door-ding.
Sytner BMW Cardiff refuse to engage with me to have a discussion about a mis-sold product. The salesman either lied or did not know what he was talking about.
When you log a repair request, if they reject it they simply bin the request. You get no feedback, email, text or call unless you email them directly. Even then, they only quote their contract back at you.
I put my hands up for not reading that and foolishly trusting the BMW Sytner Cardiff salesman. MY BAD! I am an idiot!
After our car was showered in stones one day, the windscreen cracked and the roof edge and driver-side door were all chipped. The request to repair the roof has been completely ignored and the damage to the driver's door will be repaired... in 10 week's time!
If you want only 50% of your car covered by a £699 policy then this is the product for you. Otherwise, pay your local paintshop £100 to fix your dings.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Change of Address
I needed to change my Emac service centre because of a home move. The whole process was very efficient and I’m now using a different service centre in our new location.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great help.
I had a problem today with a missed direct debit payment. I phoned EMaC and spoke to Kay. She sent me a link to update my payment and all is well. Kay was very friendly and professional. Please thank her for me.
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Claim for repair to minor cosmetic…
Claim for repair to minor cosmetic damage was rejected as it was outside the scope of the plan. A total waste of money, don't bother
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Simon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Awful
Awful! If you decide to chose this company look very very close at their T&C’s. Someone scratched my car on three panels. The damage was intermittent and not one continuous scratch. The longest was 18 cm which was shorter than their 30cm limit. Decided outcome on photos. No physical examination. Normal insurance patter about it can’t be covered due to their conditions.
Waste of time and money.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning Wynne,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels on all occasions.
We understand that you remain dissatisfied and have logged your dissatisfaction. We will take this as feedback and seek to improve our processes where possible. I'm sorry we couldn't be of more help in this scenario.
Kind regards,
James at EMaC.
Great customer service and issues…
Great customer service and issues sorted out just in few minutes . I will recommend them
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The lady I spoke to was very helpful
The lady I spoke to was very helpful. Very nice a polite.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Avoid. Over a month of empty promises and zero action. RV72VCN
Avoid. Over a month of empty promises and zero action. RV72VCN
Booked a cosmetic repair (alloy wheels, door scratches, bonnet damage) on 8th June 2026. It is now 16th July — over five weeks later — and nothing has happened. No appointment. No repair. No real answers.
Every time I followed up, I was asked to send more photos or more details, as if that would finally get things moving. It never did. After weeks of calling with no bookings ever arranged, I had to get someone else to intervene on my behalf just to get a response.
On 26th June I was told my case had gone to a "third-party administrator" who would contact me "within five working days." That deadline came and went silently. When I chased again today, I was told my request "wasn't in the portal" — with no explanation for how that happened after five weeks of correspondence — and was simply told to wait another week.
This is not customer service, it's a stalling exercise. Every phone call and email resets the clock instead of moving anything forward. If you're considering a maintenance plan with this company, think twice — based on my experience, when you actually need to use it, you'll be met with delays, vague excuses, and no accountability.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
Scott at EMaC.
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