Elizabeth Arden Arvostelua 

I am extremely disappointed with the service I received from Elizabeth Arden. The product I ordered was mis-shipped, and despite this clear error, I was denied both a refund and any meaningful resolution. This is completely unacceptable. I paid for an item that never arrived, yet the company has taken no responsibility for correcting the mistake.

This experience has severely damaged my trust in Elizabeth Arden. Failing to deliver a paid product and refusing to rectify the issue is not only unprofessional but feels deceptive. Based on this incident, I can no longer consider Elizabeth Arden a reliable or trustworthy brand.

Les prix sont beaucoup plus élevés en commandant directement sur le site Élisabeth Harden que sur d autres sites pour le même produit. A fuir

Excellent Customer Service!
I received my order and the box had been damaged in transit, leading to teo small items being lost.
I emailed and explained the situation and received an email within minutes apologising and offering a replacement or refund. Really great service, thank you Cristina.

Normalmente compro la colonia Green Tea de Elizabeth Arden, pues me encanta el olor y llevo años comprándola.
Sin embargo, en la última compra, he notado que el olor no dura nada. En un cuarto de hora, se ha esfumado.
Me siento muy decepcionada a la vez que apenada, pues, para una colonia que me encanta (tengo un olfato muy fino, y no puedo soportar cualquier aroma), resulta que es inútil la compra.
He oído que últimamente, cada vez las colonias duran menos. Imagino que es una estrategia de marketing para que la gente compre más, sin embargo, en mi caso al menos, han conseguido lo contrario. Es inútil la compra, porque no te va a durar nada el olor.
Una pena

Compré un agua floral de Elizabeth Arden que la sacaron este año y cuando la pruebo a pesar de que huele genial, el tiempo que dura es mínimo, se va enseguida el olor, no es normal que vendan un tipo de colonias que no duren nada por el precio que se pagó.

Me regalan un perdume, en este caso white tea. Cuando le queda mucho perfume se atasca el pulverizador, me pongo en contacto con la marca y, supuestamente, me lo arreglan, eso sí, llevando yo el frasco. Pues me vuelve a fallar y, esta vez ya no lo llevo, no vuelvo a comprar nada de esta marca.

I've purchased Elizabeth Arden Green Tea original lotion for several years now, and my recent experiences have been offensive. Without any label changes, Elizabeth Arden has altered Francis Kurkdjian's lovely signature scent into a spice bomb disaster. Kurkdjian's signature formula presented a clean, creamy citrus top note. This new concoction is a slap in the face not only to Kurkdjian's expertise as a perfumer but also a slap in the nose to the countless customers who have cherished his signature scent for decades. You will lose so many loyal fans of this once-lovely lotion, Elizabeth Arden. Change it back, or at least have the decency to print the formula change somewhere. You aren't fooling anyone, because this new formula is redolent of scented toilet paper from the 1970s.

Elizabeth Arden you should be ashamed!!
Placed an order that was supposed to come with a free foundation brush - foundation came with no brush (after a long delay) I called and emailed several times with no response for over a wk.
Customer service were so rude and accused me that the item showed it had been packed. I provided the packing slip showing that it did NOT and she eventually offhandedly said I’ll post you one. It never arrived and nobody has returned my communication’s since.
I will NEVER trust your company again! You will now lose more than a makeup brush in my sales! Not good Elizabeth Arden!

Excellent customer service. Really impressive resolution to my query (order EAUK83608 ). Thank you, we will be returning customers for sure.

Don't buy from them. They were hopeless and didn't care. I ordered in February, then returned the order unused, a few days later, using the downloaded shipping label specified by Elizabeth Arden UK.

They didn't refund it. It was £75, so not a small amount. I had to contact them, by e-mail, in late April asking what had happened to the refund and attaching a picture of the proof of posting given to me by the Post Office when I returned the package. All extra work for me. Who needs that?

Did they apologise for not refunding the £75 and wasting my time? Did they heck! I got an e-mail saying, "we have now started the refund process". I wonder why they didn't do this when they received the return. Probably hoping that people won't notice.

In short, I don't trust them now and would never order from them again. Shocking service for a big brand owned by Revlon. They only get two starts rather than one because they did eventually give me my money back.

After finding the cream I wanted was told it had been split from a double pack! However,Susanne solved the problem professionally & efficiently.Was great to find such a great service in a world of 'no staff' & 'no sorry,cant help'WELL DONE SUSANNE....restored my faith!!

Purchased the eight hour lip protectant stick sheer tint . Awful no real colour and definitely doesn’t last eight hours unless you’re fasting !!! Don’t buy waste of money.

I ordered face cream. Forgot to add my samples, I emailed them to add my samples and was told they were out of stock. A lie, as they were still available on their website.

Really poor customer service. I was gifted a large pot of hand cream at Christmas having used it for years.

This was a gift purchased on Amazon but not only did it smell different to my regular 8 hr hand cream it caused my skin to peel badly.

I contact EA via website and asked them to confirm if the Amazon listing was genuine and theirs and also if it was then hand the ingredients changed across all production of 8 hr cream. As a regular user for 8 years I just didn’t want to waste money purchasing more. Response was your making a claim so we need more information! I explained NO just a genuine query on listings and ingredients as clearly had a problem with gifted Amazon one. This was 21st January and they have completely IGNORED every follow up of mine since! Extremely unprofessional

Really impressed with my first order from Elizabeth Arden. I purchased the capsules with 25% off plus received a bundle of freebies/samples. Haven’t dealt with customer service as such so can’t comment but purchased through the EA website which was quick and easy and the products were delivered in a timely manner! Can’t wait to use these products!

Commande non recue. Un gros basard pour être remboursée. Heureusement que je suis passée par PayPal pour ouvrir un litige. Chez E. Arden, le service client vous demande de clôturer le litige afin d' être remboursé. Surtout ne pas fermer le litige car E. Arden va tout tenter pour ne pas vous rembourser. Plus jamais je ne passerai commande chez eux. Je boycotte leur marque maintenant.

I am so disappointed with the handling of my complaint. Elizabeth Arden’s customer services is the worst I have ever experienced in my life. They would rather end my custom with them, over 18 years, then deal with the issues that I brought to their attention. I shopped at their stand in Allders Croydon which closed in 2005. They offered me 20% with my next order. When the issue I had with them was the fact that 25% was not taken. Never again

Disappointed that I've been scammed.
I discovered an order from Nov 2023 (whilst clearing old emails) that was cancelled by the company. Payment was taken, but not refunded. It's now more than 6 months down the line and it's too late to pursue the matter. Very poor.

I have been using Elizabeth Arden Natural Flawless Finish Mousse Makeup for over 25 years and I am very upset that it is no longer available as I am sure other women are too. I bought as many bottles as I could but I am now on the last one and I honestly am troubled of what product could come even close to this wonderful foundation. It was expensive but I was willing to pay the price even if I am a senior on a fixed income. Please bring back this product.

Just purchased the Elizabeth Arden, New York, High Performance Blurring Loose Powder.
The container is absolutely not user friendly or practicle to use. You need to remove the top lid, from the container, open the flap of the lid to remove applicator, then shake the container. Apply applicator to the powder with one hand whilst using the mirror in the other. Useless to use if not sitting down to go through 5 steps to apply powder to one's face.