Élan Arvostelua 

I wish I can give them a big zero. They are scammers. I ordered two lawn suits from them worth 20,000 rs more then a month ago. Just got 1 in few days. Tried contacting them via website chat, email, messenger, Instagram, whatsapp but no response from their side. Also tried their phone number on the website and WhatsApp, but it didn’t work bcz it doesn’t exist. They scam people and that’s how they run their business. They lure people into buying their stuff by dressing the celebrities and showing themselves as a luxury brand. Don’t buy from them. There are other very good clothing brands in Pakistan who if anything goes wrong will atleast communicate and work around a solution that is in your favour so don’t waste your time and money on them.

I got my Elan order a little late but I must say Elan's customer service is quite good. They stayed in touch with me all the time while I was waiting for my dress and it was very comforting. Though I was worried about the delivery of my nikah dress but I wasn't worried about the quality. I can swear on Elan's fabric and work quality and I can tell I wasn't surprised at all when I got my beautiful dress. The fabric was of fine quality , and the stitching was excellent. It made my day and I was very happy. I cant thank enough Khadija Shah and her team for creating master pieces

People who defraud others. Please do not visit this location. If you don't want to spend your money, this is the place to be.

Totally Fraud...keep away and don't waste your money

This was the worst experience of my life with Elan. I have gone through all the reviews and all of them are true. Their commitment, delivery, material of dress, from embroidery to sequence work, all of them is a big fraud. I finally got my order from the wedding collection 202 after two months of delay. When I opened it, the quality of everything was so poor that it didn't even qualify for replica. I waisted Rs. 29000 on this garbage which I cannot get even stitched. I waisted my whole time and energy corresponding and locating my order and in the end what did I get? Please be aware of this brand and its fraud. You do not get what is being displayed plus the customer service is another big disappointment.

pathetic these people are fraud and zero commitment. dont buy

Worst "luxury" brand. I have been waiting 2 months for my dress to arrive and have been told that it won't arrive and I can accept store credit but not a refund. They are ripping people of and their director Khadija Shah is just ignoring everyone and posting on social media when her store is full of people demanding refunds.

Elan accepted payment in November 2021 and to date has not delivered my outfit. After numerous communications, they continue to give me false assurances about delivery. Over the last two months, Elan has repeatedly lied and misled me. The event has passed and I no longer need the outfit. Now, they refuse to give me a refund and want to issue a store credit. I don't want to deal with such an unprofessional company.

What is more disturbing is how many people they have scammed. I noticed on social media how every day people with similar experiences write negative reviews for Elan which get deleted within hours. If Elan cared about its customers, it would spend time fulfilling orders rather than constantly focusing on marketing and getting new customers who they can scam. Elan considers itself a premier designer when in reality, it demands upfront payment and then clients like me are at their mercy. The underlying issue is that Elan doesn't care about it's customers or brand reputation as long as they get our money. They have been scamming people for a while now. I found a news article by Pakistan Today published on May 4, 2021 on how Elan/Zaha had taken payment but had not delivered customer's clothes. I wish I had known all this before placing my order.

I wouldn’t give any stars if that was an option. Don’t buy from them if you’re an international customer. I placed the order in august and in December they seized all communications and failed to deliver the dress. As reputable as Élan makes itself to be I’m left wondering if it’s worth buying anything online. At the end of the day it’s an international organization and we have very few recourses to get our money back. I’m thinking of contacting a fashion magazine and running a story regarding customers such as myself that are completely ghosted and ignored! I can’t imagine that I’m the only one that has been defrauded..

Not a good website! Don’t buy from them! Their clothes are not great but way over priced. Yes it can be argued they are “branded” however it is absolutely awful in real life on anyone, I was not the only one who tried it but so did others. I bought four items from there and it was absolutely rubbish. I spent 1k on these clothes and I can’t return it. Do not buy! Quality is poor, looks nothing like the photos!