EGR Auto Arvostelua 

Purchase a "premium"canopy with a new vehicle 18 months ago. After 6 months the opening mechanisms failed on the rear and one side window. This prevented access for a couple of months. Also the rear key would not work without levering it with a large pair of grips the dealer looked at it (took 3 visits on 3 separate days) - they sort of fixed the opening issues and said the key is fine just need to keep the pliers handy.
12 months on and opening the rear window is like playing "Russian Roulette"- sometimes if we are lucky it opens. The vehicle dealer doesnt seem to know much about them and EGR simply say it is under the vehicle warranty - not their problem.
Not sure what to do really other than to leave the rear slightly open all of the time until I can afford a replacement

The communication with support staff was great and part ordered was delivered correctly with easy to follow instructions.

EGR Electronic Roller Shutter Door

I’ve had ongoing problems with the EGR electronic roller shutter door, and unfortunately, my experience has been frustrating. The shutter often jams and fails to open properly, leaving me stuck until I reset it.

Previously, I had a major issue where it completely stopped working and the gears had to be replaced. Even after that repair, the door still doesn’t function as it should. Right now, the only way I can get it to open is by first unlocking and opening the tailgate, then pressing the button—otherwise, it won’t respond.

On top of that, the system frequently needs resetting just to keep it operational. For a product at this price point, I expected much better reliability. Instead, it’s been inconvenient and unreliable, and I wouldn’t recommend it based on my experience.

EGR don't have distribution centres throughout Australia and all parts are shipped from their Brisbane warehouse.
So when I broke the rear glass window in the canopy while touring SA the best they could offer me was to have a new window shipped from Brisbane which would take 1.5 weeks. The local workshop told me they could have it all repaired within 24 hours if it had been an ARB canopy.
Returning home, I contacted EGR again to have the canopy repaired. EGR don't do fitting but only sell parts. The service over the phone was woeful. Don't expect this team to look after you if something breaks.
Takeaway: Should have gone with an ARB canopy instead.

Easy to use to use website
Able to order replacement keys easily. Quick dispatch of order. Price somewhat inflated.

Gave me wrong advice on the central locking system on my 2025 Isuzu Dmax.
Now i will have a cost of $500 to get it pitted.
Not happy, pure advice from a person that seem to not no about your products.

Quick and easy to order.

Easy ordering, prompt delivery and it was just like the photos and description. Well done.

Worst company in Australia for canopies and customer service. Canopy fractured down one side. Was a fre months out of warranty, they could care one bit. Went though consumer protection and thought mediation may help. They are useless and I would avoid at any cost

Chantal was an absolute gem helping us out with a part that was needed mid build. Can’t fault the level of customer service it’s was 10/10. So accomodating and they got it to us quick too. Thanx so much team!

Even tho I purchased the hardlid second hand they were very helpful and had all the spare parts I required and didn’t turn me away like an another previous company did.

I had an Ironman shutter fitted and they refused to sell or assist me with spare parts. So I removed it and got the hardlid.

Was a pleasant experience for my first time there.

I have not received my items that I have been waiting for more than a month when they said they had them instock

Very pleased with the kind customer service when enquiries were made on the phone and the speedy delivery of items. Less than 48 hours after order. QLD to Vic, thank you.

Fast service and good product.

quick response to email enquiry, fast and easy transaction, super fast postage

Prompt delivery , correct part

Great product, staff are very helpful.

Very impressive product knowledge and friendly customer service. A rare experience in this time of anonymous online purchasing. Excellent.