EGR Auto Arvostelua 

Sent me the wrong handle
For my Triton canopy , and now waiting for a response about the return of it ?

the flare was great value for money but the fitting kit was an absolute rip off,how you can charge that much for sealing tape is a disgrace

Despite finding the Ad on the internet, I was able to talk to a real person at EGR to explain what I needed to buy. Even though I had to buy the whole protection pack when I only needed one part, the price was right!
Delivery was prompt.

Extremely poor customer service from EGR.

Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refund to be issued.

Numerous phone calls and emails, repeated promises of call-backs.

We still have the cancelled part sitting here with no communication or update about when it will be collected.

Very disappointing service, communication and follow-up from start to finish
.

Still waiting on a product I ordered on the 6th of august
Paid for ordered and still no response
Wanted another one but dont think ill be buying for these guys again

Quality of product and service

One star is generous.

I dealt with Abbey and Hayley regarding an order for my Isuzu D-MAX canopy setup, and the customer service has been extremely poor. I ordered EGR gear believing it was suitable for my Gen 3 canopy, only to then receive conflicting information about whether the roof racks would actually fit. To make it worse, the roof rack box states Toyota Hilux, despite my vehicle being an Isuzu D-MAX.

One of the parts also arrived damaged. EGR then tried to argue that because the damaged part may still function, only a partial refund was appropriate. That is not good enough. Damaged goods are damaged goods.

Rather than taking proper responsibility and resolving the matter simply, the process has felt like back-and-forth excuses, technicalities, and shifting explanations. Abbey and Hayley were unable to provide the level of customer service I would expect from a company selling expensive vehicle accessories.

The products remain unused and in their original packaging, yet getting a reasonable resolution has been unnecessarily difficult.
I would not recommend EGR based on this experience. Poor communication, poor customer service, and no real accountability when something goes wrong.

Easy process to order, Fast delivery.
Very happy with my purchase
Thank you :)

The item was purchased thinking it would fit my canopy which has Gen iii on it. It didn’t fit and was returned for credit but have heard nothing about the credit other than I would lose approximately $100 for the exercise being freight and store return costs.

I bought some window visors for my 2025 Tundra, but when I roll the windows down, they make noise and feel loose; they didn't come with 3M tape or the clips. I’ve sent four emails already with no response—they have no work ethic or respect. I had to take the visors off.

Item is fine, but communication was below par.

Item was shipped to store,

I emailed EGR 2 weeks later when I had no notification of shipping to Fourbies and had a reply that it was delivered 2 days after ordering.

Called Fourbies, they had no idea what the part was for and was just sitting there, booked in with them promptly and they were excellent

The overall service was excellent. The ordering was easy and clear to follow and the communication was great and delivery was quicker than expected. I purchased a mudguard flare kit in meteor grey for my Everest Platinum which is now fitted, matches perfectly and looks terrific. The experience all round was excellent and I highly recommend the company and its products.

Needed A key for canopy that was not available any where else. Web site was easy to find the correct key. Ordering was easy and keys arrived in reasonable time. Keys fully functional no issues.

After all this I ask for shipping label for a full refund and they answer with my missing parts are coming my way just to find out they send me some parts, not all of them,
Egr read this reviews .. it is funny the they only answer the good ones and no the bad ones o get better in customer service, that guy there need some help is only one guy the works there it seems

Great customer service and prompt delivery

Great product

Customer service is really bad don’t know the name but the extension was 500 from the 1-800 number. Bought a bug deflector thru our dealership and the push pins that connect to hood ( mushroom style) didn’t reach. CS told me to try harder! Didn’t work next solution was to return back to the dealership. Can’t believe they make the length so short that nothing comes 1/4” longer. This was for a 2026 Chevy Silverado 1500 RST. The bug deflector was not compatible. Have put many bug Deflectors on over the years never a problem. CS was not interested in anything I had to say. I will never buy from this company again.

replacement window cost a fortune, still hasn’t arrived, customer service doesn’t answer the phone, they the email asking for a rating on their service. I haven’t been served yet EGR!!

Easy to communicate with. Responsive to my queries. Product delivered in a timely fashion.

Item was sent to the wrong house, a change in the shipping address was requested before shipping and label creation, but this scammy company still sent it a day later to the wrong spot multiple states away. The replies back from them show no sign of accountability and disrespect.